Boux Avenue Limited Reviews 

Excellent knickers and excellent service!

Great selection of bras, good fit and price.

Sent the wrong item instead of what I ordered, supposed to have been part of a set so have to send back completely wrong item (not even similar to what was ordered!) and the right item that was to match as now out of stock.

Great set, fits lovely and looks great. Colour was a bit darker than expected but still looks great

Easy ordering, fast delivery and high quality product. My partner Eileen is thrilled with the feel and fit of the product, sexy yet tasteful.

Quality items at amazing sale prices, absolutely delighted

Easy experience to order and well packaged. Good quality fabric and sizing (except pull ups which were loose at top so had to return)

I ordered a pair of pajamas and they cancelled my order because they became out of stock after I placed my order. I did get a full refund but still a little dissapointed that I was able to order but the item apparently wasn’t in stock

The ordering was straight forward and delivery was quick and efficient

Speedy delivery, great quality and fit.

I ordered a matching set for my partner with Gift wrap service. The knickers said low stock when ordered but still allowed me to purchase. 3 days later I receive notification the order is on its way. The same day I received an email stating i only purchased the bra. I tried to cancel but because it was "Already on its way" i had to receive then return the goods. If you are unable to fulfill any part of an order contact the customer dont just send it out anyway!

I attend the Aberdeen store, had a Bra fitting and was assisted by Jasmine R. She was professional and helpful, her advice and knowledge was outstanding.

Great delivery time & product as described

I’m really disappointed. I bought a multitude of bras from this brand that were rlly pretty. I’ve had 3 of the wire lining break through the bra material. And I don’t even wear them often. For the price, I think that’s quite bad. Especially because it wasn’t just one, it was multiple

I ordered an item to be delivered to my selected store, but it was taking far longer than expected. I contacted customer service simply to find out where my order was, only to be told that it was being sent back to the warehouse.

What is most disappointing is that I received no email, notification, or any form of communication about this. If I had not contacted customer service myself, I would have had no idea what was happening with my order.

The lack of communication and poor handling of the delivery process has been very frustrating and has left me disappointed with the service.

Very disappointing experience. I placed three separate orders with this company. Out of all three orders, I only kept one bikini set (top and bottoms). After washing it just once according to the care instructions, the color faded badly, the bikini top developed loose threads everywhere, and the cups completely lost their shape and collapsed. For the price I paid, the quality is simply unacceptable.

Customer service was just as disappointing. I had to spend almost two weeks repeatedly contacting them just to receive a proper response, and it took nearly three weeks before I finally received my refund. Instead of replacing the clearly defective bikini, they only offered me either a 25% refund or to return the item. Returning it would have cost me around €20 because it had to be shipped back to England, which is unreasonable for a faulty product.

To make matters worse, I still have not received the promised 25% refund.

The customer service is slow, unprofessional, and not helpful at all. The quality of the products does not justify the high prices, and the way customer complaints are handled is extremely disappointing. I definitely would not recommend ordering from this company.

I haven’t received my order! I have been trying to contact the customer service, but they haven’t been helpful!

I ordered 2 sets of underwear. Both arrived promptly, were well packaged and good quality

The quality was lovely, although not low back, the size was wrong but trying to return it is like torture.
No phone number, no address to return it to, the returns portal does not recognise anything, not my ref. Number, not my email or postcode, only bots to communicate with, don’t buy from this company, it’s not possible to get a human and it looks like I have kissed my money goodbye.
It took 3 minutes to order and pay and over an hour to get to this stage of no joy in returning it!