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Bovis Homes Reviews 

924
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 487 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the sales consultants and site teams are extremely helpful, polite, and exceptionally knowledgeable throughout the entire buying process. Many people warmly appreciate the remarkably smooth, stress-free user experience and the highly personalized support provided during property viewings and purchase negotiations. Some reviewers were not happy with the lack of proper aftercare support, mentioning major unresolved house defects and poor communication following their move into the properties. A few consumers also felt frustrated by estate developments, noting unfinished community infrastructure and roads left incomplete long after construction officially ended.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire home-buying journey.... See more

Service

Clients share positive opinions on service, highlighting helpful and professional experiences with staff... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting a personal touch and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing the process as smooth,... See more

Location

Users describe ambiguous interactions with location, as opinions on the surrounding areas and developments... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We called today at the Hollingworth Lake development. We were greeted by the super friendly Rhrodri. He was extremely informative, he quickly and very concisely gave us a good overview of the Cypres... See more

Company replied

Rated 5 out of 5 stars

Me and my husband bought our first home together - “the hedgerows”. Part buy, part rent scheme which enabled us to get on the housing market. Our sales consultant Amber Luxton was brilliant! Explained... See more

Company replied

Rated 5 out of 5 stars

David Howard our Sales Consultant at Coggeshall Mill made our customer experience, one that was impressive from the start. Explaining everything really well and keeping us informed along the way. Dav... See more

Company replied

Rated 5 out of 5 stars

The sales consultant at Pickford Green , Coventry( Debbie Tierney) is brilliant, nothing is too much trouble, and she makes you feel totally at ease with the buying process. The site managers are als... See more

Company replied


Company details

  1. #18 of 31 best companies in Home Builder

Written by the company

At Bovis Homes, we’ve been building exceptional new homes since 1885 and over the generations we’ve become one of the UK’s leading new home builders. Known for our quality craftmanship, we build homes that combine contemporary design with timeless architectural details. Customer Service contact details: https://www.bovishomes.co.uk/contact-us/customer-services


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

924 reviews

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1-star

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4.5

All reviews

(924)

472 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our sales consultant Bev Horan has been…

Our sales consultant Bev Horan has been superb! She hasnt been able to do enough for us. She hasn’t SOLD this house to us she has basically talked us through all the details and allowed us to make our own informed decision. We can’t wait to move into our new home!

22 March 2026
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Reply from Bovis Homes

Hi Nicola,

We're happy to hear that your sales experience was superb! It's great to know the consultant helped you through the details, allowing you to make an informed decision. We appreciate your feedback and hope you enjoy your new home!

Kind Regards,
Kobi
Bovis Homes

Rated 4 out of 5 stars

We viewed the development in…

We viewed the development in Kidderminster. Lisa who showed us around was very helpful and answered our many questions!

As this is not our first rodeo with new builds /developments we were pleasantly surprised by the layout of the site [houses not crammed in on one another] and the size of the properties!

I would recommend a visit [but not too many people as we really loved the development and houses so don't want the competition 😉]

22 March 2026
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Reply from Bovis Homes

Hi Sarah,

We're happy you found the visit to our Kidderminster development helpful. It's great to hear that you were pleasantly surprised by the layout and property sizes. Thank you for recommending a visit!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Great experience!

Slywia Knowles has been extremely helpful since I first spoke to her over the phone. My wife and I visited the development today and we had a great experience from start to finish! Sylwia was very patient and answered all our questions. Would definitely recommend working with Sylwia!

21 March 2026
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Reply from Bovis Homes

Hi Arunaksh,

We're happy to hear that you and your wife had such a great experience! We appreciate you mentioning how helpful and patient our team member was. Thank you for recommending us!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Mandy at Wellingborough was lovely and…

Mandy at Wellingborough was lovely and supportive throughout! Really great service!

16 March 2026
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Reply from Bovis Homes

Hi Ethan,

We appreciate you taking the time to leave positive feedback. We're so glad you found the service supportive and lovely!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

We had a wonderful experience exploring…

We had a wonderful experience exploring the new estate . Wendy and Ludmalia were amazing . Ludmalia welcomed us very well with teas and coffe while Wendy took us around to show us some houses . Wendy was polite , patient full of knowledge about the houses and schemes . I would definitely recommend Bovis showrooms

15 March 2026
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Reply from Bovis Homes

Hi Mary,

We're happy you had a wonderful experience exploring the new estate. It's great to hear that our team members were amazing, polite, patient, and full of knowledge. Thank you for recommending our showrooms.

Kind Regards,
Kobi
Bovis Homes

Rated 3 out of 5 stars

The lack of 2 bedroomed homes available…

The lack of 2 bedroomed homes available was very disappointing.

7 March 2026
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Reply from Bovis Homes

Hi Smauel,

Thank you for sharing your feedback. We’re sorry to hear that the availability of two‑bedroom homes didn’t meet your expectations. Demand for this house type has been especially high, and while we do our best to maintain a good range of options, availability can vary at different stages of the development.

Our team would be happy to discuss upcoming releases or explore alternative plots that may suit your needs. Please feel free to get in touch so we can support you further.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Fast to react to any snags & a super easy experience.

We reserved in September with Bovis and then had a bit of a delay due to the chain but they were fantastic with us and helped with chasing etc so we felt less stressed. They were calm and didn’t make us feel worried that we would ‘ loose the house’ if our chain didn’t be quick - which was a really nice touch. We dealt with Matt & Andrew initially who are both fantastic and then later on Andrew & Sam too.

One thing I would like to mention is that yes we did have a snag done and found a fair few issues but these are only cosmetic issues and we are very pleased with how quickly they have responded and dealt with any snags. Everytime we have raised them within a week or two they have sorted them or an appointment has been arranged.

The after care is very good and we are very pleased about it.

17 August 2025
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Reply from Bovis Homes

Hi Katie,

We're happy to hear that our team helped reduce your stress during the chain delay. It's great to know the snagging process was smooth and efficient, and that you're pleased with our aftercare. Thank you for your positive feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Helpful from start to finish

Helpful from start to finish, really clear information on the ways of purchasing and recommendations of some excellent third party expertise.

6 March 2026
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Reply from Bovis Homes

Hi John,

We're happy to hear that our clear guidance on purchasing options and third-party expert recommendations were helpful to you. Thank you for your positive feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 4 out of 5 stars

Janina was very kind and helpful.

Janina was very kind and helpful. She answered all my queries helped me in all possible ways to secure the deal.

6 March 2026
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Reply from Bovis Homes

Hi Vijay,

We're happy to hear that our team member was helpful and kind. We appreciate you acknowledging their efforts to assist you with your deal.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Our appointment was the last…

Our appointment was the last appointment, during a busy muddy boot event.
The appointment was meant to last 30 minutes, however we were there around 2 hours.

They took their time showing us the property and even showed us different ones to see the different stages in the development.

There was no rushing and answered all our questions with knowledgable answers!

A real treat.

12 March 2026
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Reply from Bovis Homes

Hi Natalie,

We're happy to hear that you enjoyed your visit and that we could dedicate ample time to showing you the properties and answering your questions thoroughly. Thank you for your positive feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Great service from the sales team…

Great service from the sales team Debbie. She worked hard getting the house over the line for us.

13 March 2026
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Reply from Bovis Homes

Hi Neil,

We're happy to hear that the sales team provided great service! We appreciate your positive feedback and are glad we could help.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Great experience with Tim

Great experience with Tim at the Emmer Green development. He has been very accommodating throughout our time working together and is very knowledgable on the build/development. Would highly recommend working with the team at Emmer Green

28 February 2026
Unprompted review
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Reply from Bovis Homes

Hi Daniel,

We're happy that you had a great experience and found the team at the development so accommodating and knowledgeable. We appreciate you recommending working with them and for your positive feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Excellent service and advice from…

Excellent service and advice from Denise and Wendy.

13 March 2026
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Reply from Bovis Homes

Hi Mr. S Evans,

We appreciate your kind words regarding the excellent service you experienced. We are so glad you were happy with our advice.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

The warm welcome and excellent…

The warm welcome and excellent communication from Yvonne (sales consultant) on our first visit is the main reason for us to proceed to buy a new house from Bovis.Yvonne explained the whole process of buying a house in an understandable way to us on our first visit.We met another sales consultant called Dawn who is super friendly and approachable.These two ladies are an asset for Bovis homes.They both were always very patient and friendly and willing to clarify any questions from the customer and helped us to make the best choices.So far the house development is quick and they are doing the second fix.They promised the house will be ready by spring and they are going to keep that promise as they are approaching the finals.
Thank you for supporting us through out this journey ⭐⭐⭐⭐⭐

9 March 2026
Unprompted review
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Reply from Bovis Homes

Hi Sheethal,

We're happy to hear about your positive experience and that the team provided excellent support during your home-buying journey. It's great to know their communication and patience were helpful. Thank you for your kind words and the five-star rating!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Lovely sales consultants,everything…

Lovely sales consultants,everything well explained and updated

4 March 2026
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Reply from Bovis Homes

Hi Georgina,

We're glad you found our consultants lovely and that their explanations were helpful. Thank you for taking the time to leave a review!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Spot on

Spot on. Excellent comms and helped us work through the process to get an offer that worked for us both

3 March 2026
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Reply from Bovis Homes

Hi Matt,

Thank you for your positive feedback! We're happy to hear that our communication was great and we were able to secure you an offer that suited you.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Absolutely fantastic team

Absolutely fantastic team, always proactive, reliable and professional. Supportive at each stage from reservation to completion. Responsive, reliable and friendly.

10 March 2026
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Reply from Bovis Homes

Hi Mrs Hayne,

We're pleased to hear that our team was proactive and supportive throughout your journey. We appreciate you taking the time to leave us this great feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Big thank you to Dannille and Claire

Big thank you to Dannille and Claire.
Who made our moving experience so quick and easy. And helped us through the move step by step. Couldn’t have done it with out you guys. Thanks again Dave and Naomi.

27 February 2026
Unprompted review
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Reply from Bovis Homes

Hi David,

We're so happy to hear that the moving experience was quick and easy, and that Dannille and Claire were so helpful. Thank you so much for your positive feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Feedback for Dawn - Orchard Groves - Taunton

Feedback for Dawn – Bovis Homes / Orchard Groves - Taunton

Dawn was incredibly kind and approachable throughout our meeting. She explained all the available options clearly and made the whole process easy to understand. We also appreciated how she outlined the next steps so we know exactly what to expect moving forward. A genuinely helpful and proffesional experience.

8 March 2026
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Reply from Bovis Homes

Hi Mertcan,

We're happy to hear that your meeting with Dawn was so positive! It's great to know the information provided was clear and helpful, and that you feel prepared for the next steps. Thank you for your feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 4 out of 5 stars

The Bovis Hopfields Sales assistants work wonders

The Bovis Hopfields Sales assistants together pulled the reservation of our plot through the process efficiently. We are now looking forward to configure our dream home. So excited

8 March 2026
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Reply from Bovis Homes

Hi Andrew,

We're glad to hear that our sales team were so efficient throughout your plot reservation. We appreciate your feedback and are excited for you as you configure your dream home!

Kind Regards,
Kobi
Bovis Homes

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