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Bovis Homes Reviews 

923
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 487 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the sales consultants and site teams are extremely helpful, polite, and exceptionally knowledgeable throughout the entire buying process. Many people warmly appreciate the remarkably smooth, stress-free user experience and the highly personalized support provided during property viewings and purchase negotiations. Some reviewers were not happy with the lack of proper aftercare support, mentioning major unresolved house defects and poor communication following their move into the properties. A few consumers also felt frustrated by estate developments, noting unfinished community infrastructure and roads left incomplete long after construction officially ended.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire home-buying journey.... See more

Service

Clients share positive opinions on service, highlighting helpful and professional experiences with staff... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting a personal touch and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing the process as smooth,... See more

Location

Users describe ambiguous interactions with location, as opinions on the surrounding areas and developments... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We called today at the Hollingworth Lake development. We were greeted by the super friendly Rhrodri. He was extremely informative, he quickly and very concisely gave us a good overview of the Cypres... See more

Company replied

Rated 5 out of 5 stars

Me and my husband bought our first home together - “the hedgerows”. Part buy, part rent scheme which enabled us to get on the housing market. Our sales consultant Amber Luxton was brilliant! Explained... See more

Company replied

Rated 5 out of 5 stars

David Howard our Sales Consultant at Coggeshall Mill made our customer experience, one that was impressive from the start. Explaining everything really well and keeping us informed along the way. Dav... See more

Company replied

Rated 5 out of 5 stars

The sales consultant at Pickford Green , Coventry( Debbie Tierney) is brilliant, nothing is too much trouble, and she makes you feel totally at ease with the buying process. The site managers are als... See more

Company replied


Company details

  1. #18 of 31 best companies in Home Builder

Written by the company

At Bovis Homes, we’ve been building exceptional new homes since 1885 and over the generations we’ve become one of the UK’s leading new home builders. Known for our quality craftmanship, we build homes that combine contemporary design with timeless architectural details. Customer Service contact details: https://www.bovishomes.co.uk/contact-us/customer-services


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

923 reviews

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4-star
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1-star

Asks customers to review

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4.5

All reviews

(923)

471 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing staff help

29 March 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Noah,

Thank you so much for your wonderful feedback. We’re delighted to hear that our staff were able to help you and that you had such a positive experience. Your kind words mean a lot to the team. We look forward to assisting you again in the future.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Rhodri has been amazing from the first…

Rhodri has been amazing from the first point of contact. He has made the whole buying process nice and easy for us and we would highly recommend!

29 March 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Ryan,

We're happy to hear that your buying process was nice and easy! We appreciate your recommendation and are so glad that you had an amazing experience.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Hollin Bank

I wanted to share some positive feedback about my experience with Bovis Homes, particularly the reservations process, which was handled exceptionally well by Rhodri.

From the very beginning, Rhodri made the entire process feel straightforward and stress-free. He was approachable, knowledgeable, and always willing to take the time to explain each step clearly. Reserving a new home can often feel overwhelming, but his professionalism and attention to detail really put me at ease.

Communication was excellent throughout Rhodri kept me informed, responded promptly to any questions, and ensured everything progressed smoothly. His friendly and supportive approach made a real difference and gave me confidence that I was in good hands.

Overall, the reservations experience exceeded my expectations, and Rhodri is a real credit to Bovis Homes. I wouldn’t hesitate to recommend both him and the company to anyone considering buying a new home.

29 March 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Patrycja,

We're happy to hear that the reservations process was straightforward and stress-free. We appreciate your positive feedback regarding the clear communication and support you received. It's great to know that your experience exceeded expectations. Thank you for recommending us!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

The staff are very friendly

The staff are very friendly, professional and helpful and went the extra mile. Highly recommend

27 March 2026
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Reply from Bovis Homes

Hi Mr Ashton,

We appreciate you sharing your wonderful experience! We're so glad to hear our staff were friendly, professional, and helpful to you.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

First time looking at Bovis homes and…

First time looking at Bovis homes and must say very impressed!
We looked at another development down the road and Bovis knocked them out of the park!
The service we received from Rhodri was excellent from initial call to our time with him today! Certainly felt welcome from the minute we stepped into the office!

28 March 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Rachel,

We're delighted to hear you were impressed with our homes! It's great to know our service stood out and that you felt welcome from the start. Thank you for sharing your positive experience with us.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

A great morning with Rhodri today!

A great morning with Rhodri today!
Exceptional service all round!
Beautiful homes on a what will be a stunning estate.

28 March 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Christian,

We're happy you had a great morning and that you found our service exceptional. It's great to hear you appreciate the beauty of our homes and estate.

Kind Regards,
Kobi
Bovis Homes

Rated 4 out of 5 stars

The Sales Bucklers Park

The Sales Team were very helpful and informative. The rseservation was all competed very quickly. The Location was great. The only let down is what is not included in the price ie kitchen dishwahser ,fridge freezer. hence my 4 stars. Hope when I come to want one there will be one available.

20 March 2026
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Reply from Bovis Homes

Hi Deborah,

We're happy to hear that our sales team was helpful and the reservation process was quick. We appreciate your feedback regarding the inclusions, and we'll consider it as we move forward. We hope to see you again.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Best customer service ever

We met Lisa at bovis homes potteric edge Doncaster and the rest is history! She's the most warm welcoming lady I've ever met and was such a great help to us. The site is well maintained and the houses are so well built. Our home is beautiful and we're very pleased with our purchase, highly recommend dealing with Lisa, you won't regret it! Absolute asset to Bovis

27 March 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Sophie and Simon,

We're happy to hear about your positive experience at Potteric Edge in Doncaster! It's great to know that our team made the process enjoyable and that you are pleased with the quality of your new home. Thank you for your recommendation!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Lovely experience

It was really nice and easy specially with Jennifer Miah what a lovely sales lady

26 March 2026
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Reply from Bovis Homes

Hi Nazakat,

We're so glad you had a nice and easy experience. It's wonderful to hear that our sales team made your visit so pleasant!

Kind Regards,
Kobi
Bovis Homes

Rated 4 out of 5 stars

It was a very good house to live in…

It was a very good house to live in with family but was bit far away from city centre as my children would get difficult to cope with schools/colleges as currently they are studying.

I found Sales agent Rod, very helpful and supportive.
I appreciate his help
Thanks

Subqatgeen

20 March 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Subqatgeen,

We're glad you found the house suitable for family living and appreciate your feedback regarding the location. We're also happy to hear that the agent was helpful and supportive during your experience. Thank you.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Gavin was super helpful and took his…

Gavin was super helpful and took his time to introduce us to the development, explore options and show us round to help us get a feel of the place. We really appreciated it, thanks so much!

14 March 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Olo,

We're happy to hear that you found the introduction to the development helpful and that you appreciated the time spent exploring options. Thank you so much for your positive feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars
Bovis Homes logo

Reply from Bovis Homes

Hi Ian,

We're glad you found our staff and service friendly. Thank you for your positive feedback; it means a lot to us.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

We had a great experience when buying…

We had a great experience when buying our first home, the whole process was smooth and all in good timing for when our baby girl arrived early and on the same day we got the keys!
Ami was amazing and John the site manager was great and both so friendly.
Highly recommended.

Alfie & Kirsty

31 October 2025
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Kirsty,

We're happy to hear that your first home-buying experience was smooth and well-timed for your baby girl's arrival! It's great to know that our team's friendliness and support were helpful. Thank you for your recommendation.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

The team at Walstead Park

The team at Walstead Park have been, and continue to be, very helpful and professional

20 March 2026
Bovis Homes logo

Reply from Bovis Homes

Hi John,

We appreciate you taking the time to share your positive experience. We're so glad to hear our team has been helpful and professional!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Rhodri and Claire were super helpful

I visited with my partner today looking to buy a new home at Hollin Bank. Rhodri and Claire were our salespeople and were extremely welcoming and helpful.

23 March 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Jacob,

We're happy to hear that you had a welcoming and helpful experience while looking for a new home. Thank you for sharing your positive feedback with us.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Wendy was extremely knowledgeable and…

Wendy was extremely knowledgeable and friendly. She was able to answer all my questions and reassure me at different points of my visit. It was really lovely to spend time talking to someone who actually wanted to listen and talk!

8 March 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Kelly,

We're happy that you found the interaction so helpful. It's great to hear that the support provided was reassuring and informative, and that you felt heard. Thank you!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Very engaging and knowledgeable about…

Very engaging and knowledgeable about the new builds and the estate.

22 March 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Alan,

We're happy to hear that you found our team member engaging and knowledgeable. Thank you for your positive feedback about your experience!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Great experience being shown round by…

Great experience being shown round by Debbie. Very helpful and knowledgeable.

21 March 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Amanda,

We're happy to hear that the showing was a great experience! We appreciate your positive feedback and are glad she was helpful.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Our sales consultant Bev Horan has been…

Our sales consultant Bev Horan has been superb! She hasnt been able to do enough for us. She hasn’t SOLD this house to us she has basically talked us through all the details and allowed us to make our own informed decision. We can’t wait to move into our new home!

22 March 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Nicola,

We're happy to hear that your sales experience was superb! It's great to know the consultant helped you through the details, allowing you to make an informed decision. We appreciate your feedback and hope you enjoy your new home!

Kind Regards,
Kobi
Bovis Homes

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