Bowden Opticians Reviews 31

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great experience throughout buying glasses online. Mark was very helpful and quick to respond. Excellent prices and service, I would highly recommended Bowden opticians..

Rated 5 out of 5 stars

Fantastic opticians, I bought a pair online in December that were unbeatable in price. My daughter liked them so much I ordered her some. Mark the owner is lovely and the customer service was amazing,... See more

Rated 5 out of 5 stars

Absolutely fantastic service from start to finish even when I didn’t like my frames, which i returned and ordered completely different frames. No problems at all and new glasses returned within 4 day... See more

Rated 5 out of 5 stars

Had very good service from this company (Mark especially). Replied to my messages straight away and the frames, (which were in limited supply elsewhere as they have probably been discontinued by the... See more

4.7

Excellent

TrustScore 4.5 out of 5

31 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service from start to finish even when I didn’t like my frames, which i returned and ordered completely different frames. No problems at all and new glasses returned within 4 days of sending ..
Mark I cannot thank you enough just wished I lived nearer to actually visit the shop in person. Will definitely be using again next year. Oh and saved me a over 50 pounds the frames I had seen and been quoted elsewhere .. thank you 😊

29 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I was a little cautious about ordering my varifocals from Bowden. However the service has been great and when a repair was required I received the glasses back in 48 hours. Absolutely brilliant.

3 July 2023
Unprompted review
Rated 5 out of 5 stars

Really good service

Really good service. Easy to contact and was very helpful on the phone when I needed to check something. There was about a 60% saving on what I had been quoted on the high street and the glasses arrived in just over a week. Would definitely recommend

1 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

This was the first time that I’ve purchased spectacles online and the whole process has been first class throughout. The choice of frames is plentiful and affordable but the absolute winner is the support from Mark, who makes sure everything is correct and keeps you informed. Received glasses within 5 days and they’re superb. I’ll now be ordering my readers … I highly recommend Bowden’s for knowledge, customer service and choice.

7 September 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I’ve ordered varifocals online before from another online store, but the lenses always seemed a little off. Bowdens stocked the frames I loved (Aspinal), and the service was brilliant. Frames sent out for photos to align the varifocals, and I received a week later. Perfect fit, and the varifocal are aligned correctly. My vision is restored!! I also saved approx 40%, than if I’d purchased via Boots. Thank you to Mark. Best wishes, Sara

27 July 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service!!

Great service from start to finish, I was kept updated on my order and found the staff very friendly and helpful. I’m new to wearing glasses so the thought of ordering online initially was daunting, but I needn’t of worried.
Really impressed with the choice available and priced very reasonably. Will definitely be using this company again in the future.

31 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

This is the first time I have ordered glasses online and I was really pleased with the service and the very reasonable price with no hidden extras. Mark was very helpful and I received my glasses according to the timeframe quoted. I would definitely use them again and would highly recommend buying from them.

19 August 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

I hadn’t ordered prescription glasses online before but I will definitely use Bowden again. Mark was very responsive to my questions and the process was really easy. The frames and lenses are good quality at a reasonable price.

15 August 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look