This is my second pair of Bowflex dumbbells. The first pair dated back almost 20 years ago. Despite the eventual problem with the latching mechanism, the dumbbells were exceptionally constructed.... See more
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Review summary
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Was asked to hold to order new dumbbells (sales team not available on weekend, and I even offered to order online), and missed the sale. This is frustrating. When I called on MON to order, the Sal... See more
Company replied
Very disappointed so far. Part 3 and 4 won't go together. They sent a replacement to part 3. It's even worse. I have had it 9 days and haven't been able to even put it together. Editing to update my r... See more
Company replied
Very happy! Fyi, Delivery wont occur via holiday or weekend, but was delivered during the week. Delivery company was very helpful and kind. Product is delivered as pictured/described. Got the exended... See more
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Company details
Written by the company
Official USA site for BowFlex Home Gyms. BowFlex is your solution for home fitness. No gym membership required. Get a complete workout at home with the BowFlex homegym.
Contact info
United States
- www.bowflex.com
3.8
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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My machine was improperly assembled
My machine was improperly assembled. Repair from GoConfigure proved impossible. Now it's total junk.
1 October 2025
Reply from BowFlex
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must be to receive a machine that was not assembled correctly and then encounter difficulties during the repair process.
This is not the level of quality or service we strive to provide. We appreciate you bringing these concerns to our attention, and your feedback has been shared with the appropriate teams for review as we continue working to improve both our product quality and service experience.
Thank you again for sharing your experience.
Best regards,
BowFlex Customer Experience Team
Barb was really nice
Barb was really nice. She answered all my questions and was very knowledgeable.
13 July 2026
Reply from BowFlex
Thank you for your review!
We're delighted to hear that Barb provided such a positive experience. It's wonderful to know she was friendly, knowledgeable, and able to answer all of your questions. We'll be sure to share your kind words with her.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
Good service. Excellent machines.
A pleasant lady on the phone offered me an excellent discount and a couple of freebies. I have had Bowflex equipment before and love the build quality and the variety of exercises on their home gym. I am excited to be back in the Bowflex family.
13 July 2026
Reply from BowFlex
Thank you for your review!
We're delighted to hear about your positive experience. It's wonderful to know that our sales representative was able to provide a great discount and help make your purchase even more rewarding. We're also honored that you've enjoyed BowFlex equipment in the past and continue to value the quality and versatility of our home gyms.
Welcome back to the BowFlex family! We truly appreciate your continued trust and support, and we hope you enjoy many years of successful workouts with your new equipment.
Best regards,
BowFlex Customer Experience Team
Reply from BowFlex
Thank you for your review, Gina!
We're delighted to hear that you found our team helpful, courteous, and knowledgeable. Providing exceptional service is something we strive for, and we're grateful you took the time to share your experience.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
Reply from BowFlex
Thank you for your review, Sylvia! We're glad to hear you found our website user-friendly and easy to navigate. We appreciate you choosing BowFlex and hope you enjoy your new equipment.
Thank you for your support!
The BowFlex Team
Reply from BowFlex
Thank you for your review, Lance! We're glad to hear your ordering experience went well and appreciate you choosing BowFlex. We hope you enjoy your new equipment, and if there's ever anything we can assist you with, our team is always here to help.
Thank you again for your support!
The BowFlex Team
Check out was easy to navigate and…
Check out was easy to navigate and purchase was quick
12 July 2026
Reply from BowFlex
Thank you for your review, Robert! We're glad to hear that you found the checkout process easy to navigate and that your purchase was quick and seamless. We appreciate your support and hope you enjoy your new BowFlex equipment.
Thank you for choosing BowFlex!
The BowFlex Team
Reply from BowFlex
Thank you for your feedback, Mark. We're sorry to hear you experienced a payment issue, especially while you were away on vacation, and that you weren't able to get the support you needed at the time.
We understand how frustrating that situation can be. Our team would be happy to review the issue and work with you to resolve any outstanding concerns as quickly as possible.
Thank you for bringing this to our attention.
The BowFlex Team
Issue processing order requesting a…
Issue processing order requesting a call and office is closed no-one to assist.
12 July 2026
Reply from BowFlex
Thank you for your feedback, Nate. We're sorry to hear you experienced an issue while placing your order and were unable to reach our team because our office was closed. We understand how frustrating that can be.
Our team will be happy to review your order and assist with any issues as soon as we're available. We appreciate your patience and the opportunity to make your experience a better one.
Thank you,
The BowFlex Team
The weights are good so far
The weights are good so far. However, I have a 121.67 charge on my card from you folks I did not authorize. I hope we can resolve this.
6 July 2026
Reply from BowFlex
Thank you for your feedback, Joe. We're glad to hear you're enjoying your new weights, but we're sorry to learn about the unexpected charge you mentioned.
We'd like the opportunity to review this with you and determine exactly what occurred. Our team is committed to ensuring any billing concerns are resolved promptly, and we'll be happy to investigate the charge and provide clarification.
Thank you for bringing this to our attention.
The BowFlex Team
$50 off voucher did not work
10 July 2026
Reply from BowFlex
Thank you for your feedback, Stephen. We're sorry to hear that your $50 voucher did not work as expected. That's certainly not the experience we want you to have.
Our team would be happy to review what happened and ensure the issue is resolved. We appreciate you bringing this to our attention and look forward to making things right.
Thank you,
The BowFlex Team
It was very easy to order the 50 pound…
It was very easy to order the 50 pound power rods. I have had nightmares trying to order other weights. Recently I wanted to replace all my power rods and ordering them was so difficult. There should be a site to just order power rods! I am a personal trainer and have owned several universal systems and have settled on Bowflex because of the ease of operation. i’ll give you five stars for your equipment, please help all of your patrons by updating your website to just include a section to order power rods. Thanks.
PHYS-ED😎
11 July 2026
Reply from BowFlex
Thank you for your thoughtful review, Edward! We're honored to hear that, as a personal trainer and longtime BowFlex owner, you've continued to choose our equipment for its ease of use.
We're also grateful for your feedback regarding replacement power rods. We understand how important it is to have a simple, straightforward way to order replacement parts, and we appreciate your suggestion for a dedicated power rod ordering section on our website. We'll be sure to share your comments with the appropriate teams for consideration.
Thank you again for your continued support and for choosing BowFlex. We wish you many more great workouts!
The BowFlex Team
Reply from BowFlex
Thank you for your review, John! We're delighted to hear that you found great value in our pricing, financing options, and free shipping. We appreciate your support and hope you enjoy your new BowFlex equipment for years to come.
Thank you for choosing BowFlex!
The BowFlex Team
What an easy process that was
What an easy process that was. From choosing the right bike to the super easy financing process at a 0% interest rate. Absolutely amazing. Thank you.
10 July 2026
Reply from BowFlex
Thank you for your fantastic review, Joshua! We're thrilled to hear that everything—from finding the right bike to completing the financing process—was easy and seamless. It's great to know you had such a positive experience, and we hope you enjoy every ride on your new BowFlex bike.
Thank you for choosing BowFlex!
The BowFlex Team
I had a bowflex years ago and loved it
I had a bowflex years ago and loved it, but moved to another state and had no room to take it with me so I gave it to a friend who still has it. Guess he loves it too..
10 July 2026
Reply from BowFlex
Thank you for your review, John! It's wonderful to hear that you enjoyed your previous BowFlex so much that you passed it along to a friend who's still putting it to good use. We're honored to have earned your trust again and hope your new BowFlex provides many more years of great workouts.
Thank you for choosing BowFlex!
The BowFlex Team
Reply from BowFlex
Thank you for your review, Timothy! We're glad to hear that the build quality, convenience, and space-saving design were important factors in your decision to choose BowFlex. We hope your new equipment exceeds your expectations and helps you reach your fitness goals.
Thank you for choosing BowFlex!
The BowFlex Team
It was very easy to do.
9 July 2026
Reply from BowFlex
Thank you for your review, Karen! We're so glad to hear that your experience was easy and straightforward. We appreciate you choosing BowFlex and hope you enjoy your new equipment for many years to come.
Thank you for your support!
The BowFlex Team
Reply from BowFlex
Thank you for your review, William! We're delighted to hear that our pricing and customer reviews helped you choose BowFlex. We hope you enjoy your new equipment and that it provides many great workouts for years to come.
Thank you for choosing BowFlex!
The BowFlex Team
They don’t back their warranty.
Purchased a machine about 4-5 years ago. Invested a lot of money into a good one, and a few months ago it started acting up. Had a technician out and he confirmed the drive motor is shot. Called bowflex but they will not warranty. The drive motor should have a lifetime warranty but after only a few years I’m out thousands and bowflex won’t stand behind their equipment. Maybe it’s because they’re im bankruptcy or they just don’t care after the machine is sold, but they won’t stand behind their warranty or equipment.
I would have paid for the technician to replace if bowflex would have replaced the part for free. But no, they won’t.
I can understand equipment can be faulty which is why warranties exist, but when a company won’t stand behind their products…I’ll never buy or recommend bowflex again.
Buyer beware.
30 June 2026
Unprompted review
Reply from BowFlex
Thank you for taking the time to share your feedback, Lisa. We're sorry to hear about your experience and understand how disappointing it is when a major component fails after you've invested in your equipment.
We recognize your concerns regarding the drive motor warranty. Since the BowFlex brand transitioned to new ownership in 2024, warranty coverage is determined by the original terms applicable to the product and the date of purchase. While we strive to assist customers whenever possible, we are unable to provide warranty coverage outside of those terms.
We understand this is not the outcome you were hoping for, and we regret the frustration this situation has caused. Your feedback is important to us and will be shared with the appropriate teams as we continue working to improve the customer experience.
Thank you for sharing your experience.
The BowFlex Team
Lack of long term support
We bought a bowflex hvt a few years ago and it along with the app was amazing. Easy to use and worked great.
That is until bowflex dropped the app. Rendering this machine almost useless without the guided workouts and exercise videos to follow.
Contacting support was a waste of time.
I'd avoid their products as they don't care about long term support
8 July 2026
Unprompted review
Reply from BowFlex
Thank you for your review, Martin.
We're sorry to hear about your experience and understand how disappointing it has been to lose access to features that were an important part of your HVT workouts. We recognize your frustration and appreciate you taking the time to share your perspective regarding long-term product support.
Your feedback regarding the app experience and long-term support has been shared with the appropriate teams as we continue working to improve the customer experience.
Thank you for taking the time to provide your feedback.
Best regards,
BowFlex Customer Experience Team
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