BPerfect Cosmetics Reviews 3,359

Ordered from BPerfect a number of times as well as buying in-store. Customer care is always excellent. Unfortunately last night I completed my online order before I had finished adding everything I wanted. I sent an email asking for it to be cancelled and refunded so I could re order with everything included, thinking I had no hope of a response or quick response (it's black Friday and I want to re order while black Friday prices are still available). By 7.40am this morning I had a lovely email from Ann and a full refund for my order. Brilliant service. Thank you.

Solved my problem so quick thank you so much

I order a couple of times of year for birthdays and Xmas . This is the first time I’ve had a bad experience tbf. I have a birthday tomorrow which is why I ordered it in the first place . It says 2-5 working days and what makes the situation worse is I can’t even track the order. Emailed Wednesday got a reply quick enough 20 mins and since then no one has gotten back to me. I will be sending back if it’s not here tomorrow .

Absolutely amazing customer service thank you

Deborah in bperfect customer services was excellent. She had my query sorted out asap & amended.
Very quick at responding & lovely tone in emails.
Tha KS for your help

I spoke to Deborah over email to help solve my issue she was very helpful and responded to me the next day after I sent the email

Had an issue regarding a recent order that I received. I emailed and got a very quick response. Deborah was very helpful and I’m glad the issue was resolved so quickly. Very good costumer service.

Great customer service , I ordered the wrong colour so messeged them and they changed it for me before order was sent out . Thankyou

Had a packaging error when i received my order however got onto customer service and within minutes I had an email from Deborah and my issue was resolved so nice and friendly to deal with!

Immediate response, very polite, helpful and the pomblem solved easily

I had an order that didnt arrive but I received assistance almost immediately! Great customer service!

I had a problem with my order and I messaged for help. Ann very kindly sorted this out for immediately and everything was put right.

Excellent service had issue with delivery and was solved straight away

As a recently signed up member I had a few issues I asked for help with , well Deborah was on it immediately and was super helpful and professional. It’s so nice to support a local business and receive such one on on one personal service. Deborah ur an asset to the industry. X

Excellent customer service!!

I recently ordered from B Perfect and while there was a slight issue with delivery — the lid had come off and the Instant Tan had sprayed inside the box — I was really impressed with how quickly the team resolved it. I messaged B Perfect and received a response in under 24 hours, with a replacement item promptly arranged.

Beyond the great customer service, I’ve also used their Development Tan and can honestly say I highly recommend it. The colour develops beautifully, lasts well, and gives a natural glow that’s easy to wear.

Overall, despite the minor hiccup with delivery, the quality of the products and the efficiency of the customer support make B Perfect a brand I’ll continue to use and recommend.

I recently placed an order for Christmas gifts and experienced a small issue—not with the products themselves, but with the packaging. When I reached out to customer support, Ann handled everything within minutes. Our entire exchange was through email, yet the problem was resolved the same day. Replacement products were sent out immediately and arrived within two days.
I’m genuinely impressed by the speed, professionalism, and friendly approach of the support team. The products have always been 100%, and now that I’ve had my first experience with their customer service, I can confidently say they are well-trained, efficient, and truly committed to helping their customers.

A confusion with my parcel happened, Ann got back to me within minutes and done everything to help me find out information, Thanks to Ann the problem was solved!

Ann was very quick at responding and solving my issue. Very happy

I had issues with order number, which was resolved within minutes..thanks once again

Product arrived open and messy
I sent a picture

Costumer service apologised and replaced straight away