BPerfect Cosmetics Reviews 3,357

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 584 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the helpfulness and kindness of the staff. Many people appreciate the quick response times and the efficiency with which issues are resolved, often noting that the team goes above and beyond to assist. The quality of the products is also consistently praised, with many consumers expressing their love for the items and their intention to repurchase. However, some customers experienced issues with their orders, including missing items, incorrect products being sent, or products arriving damaged. A few people also reported delays in receiving their orders and, in some cases, a lack of communication regarding these delays.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, efficiency, and professionalism. Many... See more

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers love the makeup,... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers praise the helpfulness of... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between my... See more

Rated 5 out of 5 stars

Excellent customer service from Deborah. I had ordered two products but only received one. I emailed, explained the situation and promptly received an email apologising for the packing error and... See more

Rated 5 out of 5 stars

Received the wrong item and emailed them. A lady called Deborah contacted me immediately and couldn't apologize enough. She sent the original item ordered and I received it within days. When I enquire... See more

Rated 5 out of 5 stars

I ordered 2 bottles of BPerfect Tan and only one arrived. I contacted customer service and Ann responded immediately to confirm a second bottle would be sent out. True to her word the second bottle... See more


Company details

  1. Cosmetics shop

Written by the company

Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I made an order the other night

I made an order the other night, I made a mistake with some of the delivery information and emailed straight away to see if it could be fixed, by the next morning the lovely Deborah had emailed back with the problem fixed! Thank you again Deborah!

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Aftercare

I contacted customer care after an error made in store my representative Ann provided me with exceptional service in resolving my query. A huge Thank You to Ann and of course BPerfect for providing staff that go above and beyond

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had an issue with the item being damaged durning delivery. I emailed customer service and Ann replied to me within minutes.She was very helpful and solved the issue promptly. Great customer service

28 November 2025
Unprompted review
Rated 5 out of 5 stars

I received the wrong order I contacted…

I received the wrong order I contacted costumer services and Ann could not have been more helpful. The issue was dealt with very promptly Ann was excellent as a representative of the company I would not hesitate to shop with bperfect in future their products are very good quality and very reasonably priced.
Jane Hurley

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Faulty product

I had a problem with the pump action on a foundation product. Was resolved immediately and a new one will be sent to me
Ann in customer services was superb

27 November 2025
Unprompted review
Rated 5 out of 5 stars

I have stupidly put the wrong postcode…

I have stupidly put the wrong postcode on my order. I emailed customer service to try get this amended. Ann answered all my emails first thing in the morning and changed the address for me. Thank you so much Ann.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service around

Ordered from BPerfect a number of times as well as buying in-store. Customer care is always excellent. Unfortunately last night I completed my online order before I had finished adding everything I wanted. I sent an email asking for it to be cancelled and refunded so I could re order with everything included, thinking I had no hope of a response or quick response (it's black Friday and I want to re order while black Friday prices are still available). By 7.40am this morning I had a lovely email from Ann and a full refund for my order. Brilliant service. Thank you.

28 November 2025
Unprompted review

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