Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between my... See more
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Company details
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Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.
Contact info
8 Enterprise Crescent, BT28 2BP, Lisburn, United Kingdom
- www.bperfectcosmetics.com
Replied to 70% of negative reviews
Typically replies within 2 weeks
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I had an issue with my Parcel
I had an issue with my Parcel, I emailed customer service and Deborah got back to me really quickly and sorted my issue! BPerfect customer service is A*
I was just dealing with Deborah in…
I was just dealing with Deborah in bperfect customer care she was so helpful and lovely to deal with
5 stars for Deborah
There was an Error with my order and…
There was an Error with my order and Deborah replied straight away to my email and got the issue sorted for me she was a great help ☺️
I made an order the other night
I made an order the other night, I made a mistake with some of the delivery information and emailed straight away to see if it could be fixed, by the next morning the lovely Deborah had emailed back with the problem fixed! Thank you again Deborah!
The customer service from Robyn was…
The customer service from Robyn was amazing, she got back to me really quickly and resolved my issue
One of my items was incorrect when…
One of my items was incorrect when delivered, contacted customer services by email, Deborah sorted my query out quickly with replacement. Great service thank you!
Ann was super helpful with customer…
Ann was super helpful with customer service ! Really quick responsive efficient and friendly! Would definitely make me shop b perfect again. Can’t wait to try the products
Very happy with the help from Deborah…
Very happy with the help from Deborah from customer service. Her response was very helpful & quick. Thank you again for all your help.
love the the products .had an issue…
love the the products .had an issue with one item, emailed them and had a quick response and item being replaced.no quibble. love a company with excellent customer service .
I had to contact customer service very…
I had to contact customer service very easy to contact…. Support was brilliant got back to me straight away very happy
Exceptional Aftercare
I contacted customer care after an error made in store my representative Ann provided me with exceptional service in resolving my query. A huge Thank You to Ann and of course BPerfect for providing staff that go above and beyond
Great customer service
I had an issue with the item being damaged durning delivery. I emailed customer service and Ann replied to me within minutes.She was very helpful and solved the issue promptly. Great customer service
I received the wrong order I contacted…
I received the wrong order I contacted costumer services and Ann could not have been more helpful. The issue was dealt with very promptly Ann was excellent as a representative of the company I would not hesitate to shop with bperfect in future their products are very good quality and very reasonably priced.
Jane Hurley
Very happy
Very happy. Problem is hopefully sorted. Very helpful with a prompt response to any queries.
Robyn from costumer service was very…
Robyn from costumer service was very helpful and solved my issue immediately. Thank you so much
Ann in customer service was super…
Ann in customer service was super speedy in her response and helped me with my query. Thanks Ann 😊
Faulty product
I had a problem with the pump action on a foundation product. Was resolved immediately and a new one will be sent to me
Ann in customer services was superb
I have stupidly put the wrong postcode…
I have stupidly put the wrong postcode on my order. I emailed customer service to try get this amended. Ann answered all my emails first thing in the morning and changed the address for me. Thank you so much Ann.
Best customer service around
Ordered from BPerfect a number of times as well as buying in-store. Customer care is always excellent. Unfortunately last night I completed my online order before I had finished adding everything I wanted. I sent an email asking for it to be cancelled and refunded so I could re order with everything included, thinking I had no hope of a response or quick response (it's black Friday and I want to re order while black Friday prices are still available). By 7.40am this morning I had a lovely email from Ann and a full refund for my order. Brilliant service. Thank you.
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