BPerfect Cosmetics Reviews 3,357

I want to address this as it’s not the first time this has happened. I genuinely love the Bperfect brand, the collaborators involved, and the owner himself — it’s a brand I truly support.

Unfortunately, my experiences in the Blanchardstown store have not reflected this standard. On multiple visits, the atmosphere felt unwelcoming, with staff appearing disengaged and lacking approachability. Certain interactions and non-verbal behaviour made the experience uncomfortable, which is disappointing compared to the professionalism the brand represents elsewhere.

I hope this feedback is taken constructively, as this appears to be an in-store customer service issue rather than a reflection of the brand as a whole

Was having a wee online error and they done everything to help , even said when I couldn’t get the deal to order and they would refund the remaining absolutely unreal customer service and so fast in response, can’t wait to use my new products ❤️❤️❤️👏🏻

I thought I was not going to have my items in time for my holidays, but after contacting Customer Services and explaining my predicament, I received an immediate response from Ann who very quickly sorted it and put my mind at ease. So a very big thank you Ann. Greatly appreciated

Was missing an item in my order due to a mistake I unknowingly made. Contacted customer services and within 5 mins, I got a reply from Robyn. Mistake rectified and the item on the way. Excellent customer service..

This kind person helped me out big time on sending me on an item I didn't get in a box...I am very grateful

Deborah was absolutely lovely, so helpful and kind and extremely responsive. She went above and beyond when resolving my issue and the generosity of this company's customer service has simply blown me away! Thanks Deborah and thank you BPerfect! 🙏🏻💜🩷

l ordered a product from this company before Christmas, but when I went to use it, it unfortunately didn't work. I reached out to customer service just to inform them and was hoping to either return it or get a replacement. The lady I was in contact with, her name is Ann. She was incredibly kind and went above and beyond by offering a replacement without requiring me to return the faulty product. I truly appreciate her thoughtful and prompt assistance. It's rare to receive such excellent customer service, and I’m grateful for the smooth, hassle-free experience. Thank you Ann for your outstanding and friendly service – I’ll definitely be a returning customer!
Kind Regards
Mary

Very good service, ordered more items and one was broken at receiving. They replaced it right away! Very kind contact and great service!

Lovvveee the butter tan
Moisturing
Smells lovely
Just feels all over lively on my body and skin

Had a query on a discontinued item and got great advice very quickly and an alternative item - delighted thanks

Ann in customer services was so so helpful and efficient, I had a query with my order and she sorted it straight away.

Can't fault customer service the pump didn't work initially, but I was told how to fix that really promptly . I'm ordering a slightly darker shade,as the one I chose was just a bit too light, I love the texture and coverage of the foundation.

Ann was great help and really lovely to deal with. Very quick at sorting the issue out.

Thanks again Ann!

I literally messed up my address, I have auto filled forms for years, so expected my full address to be there, well I was wrong it never put my house number, no idea why, but I got complacent and thought it did, so that's on me, but luckily this company was responsive, polite and dealt with the issue with no fuss at all, and im currently awaiting the arrival of my stuff, I offered to pay the second lot of postage but they never charged me, so thankyou very much, I will definitely buy again and will definitely check the address details are all presant and correct

Ann was extremely efficient and easy to communicate with which made my experience very smooth! Thank you.

I ordered a number of items and only 3 arrived. I contacted BPerfect and a lady called Deborah dealt with my issue.
She dealt with it extremely quickly and is having the missing products sent.
Excellent customer service.

I had a fantastic experience with the bPerfect Cosmetics customer care team member Ann. She was extremely friendly, professional, and genuinely helpful from start to finish. My issue was handled quickly and efficiently, and it was resolved ASAP with clear communication throughout. It’s refreshing to receive such excellent customer service – a real credit to the brand!

Order delivered, one item missing from order, however when contacting customer service they were quick to help and it was sent out straight away. Love the brushes, foundation is slightly lighter than my Estée Lauder which I put in the colour match. Looks lovely with bronzer though and rather be too light than too dark as easier to sort. Overall happy with service and products

I always have no issues with my orders and they always come on time with no damage or missing items.
Just before Christmas I ordered the Saoirse and Mamma set and after a week or two no sign of it arriving, with the time of year it may have got lost.
I emailed customer service and have to say Deborah was a great help, replied to me very quickly and I had a replacement set within a day or 2 and it was perfect
Thank so much

I went to the store at glasgow fort and was served by Gemma! she was an angel when it came to picking the right foundation for me and recommended some products for me to go with it! i absolutely love it and her help was amazing!