It was a great experience. Zuruk mahmood was responding for my emails continuously and he guide me on a phon call so my issue is being resolved by his guidance
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have high praise for the tutors and academic staff at BPP - really knowledgable and engaging, and they truly seem to care about your learning and success. From an administrative and communications... See more
Company replied
Very friendly staff who help make the whole process easier and stress limited.
Company replied
Good evening. I am writing to share my experience about BPP and their customer service regarding ACCA qualification course. My consultant was Siama. She tried calling me several times, but... See more
Company replied
Company details
Written by the company
BPP delivers a full a range of qualifications to develop careers at every stage and every level of development. It offers a unique learning experience, with a resounding focus on preparing students for, or enhancing, their careers. Offering a full breadth of qualifications across degrees, apprenticeships, professional qualifications and short courses in a range of specialisms including law, accountancy, management, data, digital and technology, finance and nursing and healthcare.
Contact info
BPP Portsoken Street, 1 Portsoken St, E1 8PH, London, United Kingdom
- 0330 060 3100
- www.bpp.com
4.0
Great
1k reviews
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Waiting times are too long
Waiting times are too long, constantly being told your case is being reviewed with no clear indication of timeframe or resolution.
21 November 2025
Reply from BPP
Hi there,
We appreciate your feedback and apologise for the extended waiting times and lack of clarity.
We can see that you are currently in contact with a member of our support team and rest assured, they would love to help you further. We really appreciate your patience and are confident this will be resolved for you soon.
Thank you for your feedback.
- Gina
BPP Customer Experience Manager
easy and efficent
11 November 2025
Reply from BPP
Hi there,
Thank you for your review.
We're thrilled to hear you've had a smooth and positive experience. We truly appreciate you taking the time to share with us.
Wishing you all the best throughout your learning journey!
- Gina
BPP Customer Experience Manager
Excellent tutors
I recently completed my FAPS AAT L3 exam, thanks to the incredible tutors and support from BPP.
19 November 2025
Reply from BPP
Hi there,
Thank you for your 5* review.
We're happy to hear that you found our tutors and support incredible! Thank you for sharing your positive experience with us regarding your AAT L3 exam.
Wishing you a successful 2025 and beyond.
- Gina
BPP Customer Experience Manager
With bpp university my experience of…
With bpp university my experience of working my admission in university is very good, university reply me very fast and they communicate very smoothly with me, there spoort is best for us.
7 November 2025
Reply from BPP
Hi Harsh,
Thank you for your review.
We're happy to hear that your admission experience was very good. It's great to know that our fast replies and smooth communication were helpful, and that our support was beneficial for you. Thank you for your positive feedback.
Wishing you all the best throughout your studies and future career Harsh.
- Gina
BPP Customer Experience Manager
Good experience.
5 November 2025
Reply from BPP
Hi Anurag,
Thank you for your 5* review.
We're thrilled to hear you've had a good experience. We truly appreciate you taking the time to share with us.
Wishing you every success throughout your learning journey Anurag.
- Gina
BPP Customer Experience Manager
Unresponsive via email and their web…
Unresponsive via email and their web forms. Unhelpful and uninformed staff.
We have filled in 3 forms and made 3 calls and have got absolutely nowhere in 6 weeks.
Our MD eventually received an officious call whereby they introduced themselves as BPP and not Estio, thus that call ended abruptly. Unbelievable. The company website is Estio.co.uk and is branded as such. They obviously don't want to do business.
14 November 2025
Unprompted review
Reply from BPP
Hi Neil,
We appreciate you bringing this to our attention. We are sorry to hear about the difficulties you experienced with our responsiveness and any confusion caused on branding.
We have requested your details and would really appreciate it if you could provide us with more information. We're keen to investigate these issues further.
- Gina
BPP Customer Experience Manager
Overall good university..
Overall good university staff is well trained and cooperative, technology is up to date, campus is well maintained, the only thing needed is some improvement with the hub app that’s it rest everything is great 👍
22 August 2025
Reply from BPP
Hi Haris,
Thank you for your review.
We appreciate your positive feedback! We're glad you enjoyed the well-maintained campus and cooperative staff. We value your input regarding the Hub app and will strive to make improvements.
Wishing you all the best throughout your learning journey ahead Haris.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi there,
Thank you for your 5* review.
We're thrilled to hear you've had an excellent experience. We truly appreciate you taking the time to share your kind words.
Wishing you a successful learning journey ahead.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi Arsh,
Thank you for your 5* review.
We're delighted to hear that you found our campus and practice learning helpful. Thank you for your positive feedback; we appreciate your time.
Wishing you a successful learning journey ahead Arsh.
- Gina
BPP Customer Experience Manager
Well its was amazing experience and…
Well its was amazing experience and process is very smooth
5 November 2025
Reply from BPP
Hi Parth,
Thank you so much for your review.
We're delighted to hear that you had such an amazing experience, and we appreciate you letting us know that the process was smooth for you.
Wishing you all the best throughout your studies Parth.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi there,
Thank you for your 5* review.
We're so happy to hear you've had an amazing experience! We truly appreciate you taking the time to share with us.
Wishing you every success throughout your academic journey.
- Gina
BPP Customer Experience Manager
They are the best trust me my…
They are the best trust me my experience with bpp university was good and smooth thanks to bpp for the admission I am so happy.🙏🥰
29 October 2025
Reply from BPP
Hi Egbe,
Thank you for your review.
We're delighted to hear that your experience with us was positive and smooth! We appreciate you sharing your feedback and are so glad that you're happy.
Wishing you all the best throughout your upcoming studies and future career Egbe.
- Gina
BPP Customer Experience Manager
I had great experience with bpp
I had great experience with bpp. Whole staff are fully experienced and supportive.
28 October 2025
Reply from BPP
Hi there,
Thank you so much for your review.
We're glad you enjoyed your experience. It's great to hear that our team's expertise and support made such a positive impact. Thank you for your feedback.
Wishing you every success throughout your learning journey ahead!
- Gina
BPP Customer Experience Manager
Brilliant tutors
Brilliant tutors!
I'm in my final level of ACCA and every tutor I've had has been brilliant. Doing online live lessons can be hard but they keep it engaging. Plus Pass Assurance is very reassuring! (Forgive the pun.) BPP was recommended to me and I would 100% recommend myself
4 November 2025
Reply from BPP
Hi Carly,
Thank you for your 5* review.
We're thrilled to hear that you've had such a positive experience with our tutors and find the online lessons engaging. We're glad the Pass Assurance provides reassurance as you complete your ACCA. Thank you for recommending us!
Wishing you a successful 2025 and beyond Carly.
- Gina
BPP Customer Experience Manager
The BPP UNIVERSITY is the best for are future career
The BPP university are so good and They are provided best course and scholarship and i thinking the BPP university is the best for my future career
31 October 2025
Reply from BPP
Hi Sharma,
Thank you for your review.
We're delighted to hear that you had a positive experience with our courses and scholarships. It's great to know that you feel that BPP is the best choice for your future career. Thank you for your positive feedback!
Wishing you all the best throughout your academic journey ahead Sharma.
- Gina
BPP Customer Experience Manager
Payment instruction.
There is no guideline on process on how to arrange payment, what information I will receive after submitting my course application.
31 October 2025
Reply from BPP
Hi Terry,
We appreciate your feedback and time. We're sorry the payment process and post-application information were unclear.
The payment plan for your programme is included within your welcome email and offer email. We've also got further information on course payment options within the link below to help you further:
https://www.bpp.com/study/funding/payment-options
Rest assured, we also have other articles in our Help Centre with additional information should you require this during your studies:
https://bpp-13fd3e55182.my.site.com/s/
Wishing you every success throughout your upcoming learning journey Terry.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi there,
Thank you for your 5* review.
We're delighted to hear that you enjoyed your experience. Thank you for your positive feedback; it means a lot to us.
Wishing you all the best throughout your upcoming studies and future career.
- Gina
BPP Customer Experience Manager
5 months for a refund
I had two trainees registered with BPP - the booking for courses makes it as difficult as possible.
One did one course and left as it was so bad, BPP have released the course refund today after 5 months of chasing to get this back.
My other struggles to book anything and general customer service/communication is diabolical.
Wouldn't ever use again and could not recommend as really nothing good as happened yet in the dealing with them.
31 October 2025
Unprompted review
Reply from BPP
Hi Claire,
We're sorry to hear about your recent experience with us.
We have requested your details and would really appreciate it if you could provide us with more information so we can take a closer look into this.
BPP Customer Experience Team
Refund
I applied for a refund on the 7th Oct 25 due to the fact that I did not received my course materials both online and hard copies.
I was told 14 days, up till now I have not receive it. when ever I called customer service, they will say account department is working on it.
27 October 2025
Unprompted review
Reply from BPP
Hi Bukola,
We're sorry to hear that you have not received your refund after applying on 7th October.
We have requested your details and would really appreciate it if you could provide us with more information so we can take a closer look into this, Bukola.
- Gina
BPP Customer Experience Manager
Don't trust them with your education! Very disappointing service.
Not one for leaving long winded reviews, but if I can prevent even one person (or give them second thoughts about) going to BPP, then I feel I should as they have been dreadful.
I went to BPP back in 2018 to do my ACCA qualification and could not fault them, they were great for that. So I decided to return to them to undertake a law course (Master in Laws) in 2024.
I desperately wish I had gone somewhere else - there has been nothing but mistakes and oversights from the central admin team, adding to the stress of all of the workload. Firstly, I agreed a payment plan and DD of around £700 per month for the duration of my 15-month course with the salesman who I spoke to. Luckily, I got this in writing as they then tried to collect £3,000 from my account!
It also took almost a year for my personal tutor to contact me as she hadn't been made aware I was on her list, and then she left and I still haven't been given a new one. The worst case by far though was when I took an interruption of studies for 3 months to move house, they had me on the incorrect timetable when I returned so I studied for the wrong modules for two weeks (this is how long it took them to look into it and sort it out) and had to then catch up with the correct ones. And now I have come to do an important assessment to find the answers for it already uploaded on to my portal as clearly no one has processed my break from studies properly and noted that I still had this assessment to do.
I would have been tempted to give them one star, but the lecturers at the online classrooms are really great and it would be a shame to tar them with the same brush. The online materials and workbooks are also pretty good, but neither of these are enough to warrant the frankly rubbish service elsewhere at BPP. Very, very disappointed to have spent over £10,000 on this course - I emailed them with my complaints and asked them to remove the masters element from the course (so just undertaking the LCC) as I would prefer to go somewhere better organised for it.
28 October 2025
Unprompted review
Reply from BPP
Hi Kate,
We appreciate you sharing your experience. It's regrettable to learn about the administrative errors and oversights you encountered during your law course, especially after your positive experience in 2018. We're sorry that our service has not met your expectations.
We have requested your details and would appreciate it if you could provide us with more information so we can investigate further, Kate.
- Gina
BPP Customer Experience Manager
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