It was a great experience. Zuruk mahmood was responding for my emails continuously and he guide me on a phon call so my issue is being resolved by his guidance
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have high praise for the tutors and academic staff at BPP - really knowledgable and engaging, and they truly seem to care about your learning and success. From an administrative and communications... See more
Company replied
Very friendly staff who help make the whole process easier and stress limited.
Company replied
Good evening. I am writing to share my experience about BPP and their customer service regarding ACCA qualification course. My consultant was Siama. She tried calling me several times, but... See more
Company replied
Company details
Written by the company
BPP delivers a full a range of qualifications to develop careers at every stage and every level of development. It offers a unique learning experience, with a resounding focus on preparing students for, or enhancing, their careers. Offering a full breadth of qualifications across degrees, apprenticeships, professional qualifications and short courses in a range of specialisms including law, accountancy, management, data, digital and technology, finance and nursing and healthcare.
Contact info
BPP Portsoken Street, 1 Portsoken St, E1 8PH, London, United Kingdom
- 0330 060 3100
- www.bpp.com
4.0
Great
1k reviews
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Employer - Poor Experience
As an employer, I've hated dealing with BPP. If you can find local training providers, I'd suggest you work with them first. I had 4 members of the team studying Level 7 ACCA qualifications, each 45 meeting produced 8 pages of templated minutes. Some of which was inaccurate. I tried to query the minutes but this doesn't work. The onboarding emails had links that didn't work. It was just poor. I have on several occasions tried to raise my concerns, but I have left feeling that there is just a poor internal culture within BPP. It's a shame as the c
27 October 2025
Unprompted review
Reply from BPP
Hi Justin,
We appreciate you sharing your experience. We regret to learn about the issues you've mentioned with the ACCA program, inaccurate minutes, broken links, and the concerns you've raised. We're sorry that our service has not met your expectations.
We have requested your details and would appreciate it if you could provide us with more information so we can investigate further, Justin.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi Miracle,
We appreciate your feedback. We're glad it was concise, and we'll consider how to improve digestibility in the future.
Wishing you a successful learning journey ahead Miracle.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi Ranjith,
Thank you for your 5* review.
We're happy to hear you've got a great opportunity ahead. We truly appreciate you taking the time to share with us.
Wishing you all the best throughout your upcoming studies and future career Ranjith.
- Gina
BPP Customer Experience Manager
Great teacher, Awful admin
Teachers are great. Administration was slow. Promised to get back in 2 days but always end up with 2 weeks instead. The center is always dirty. Faulty aircon that's either too cold or too hot. Physically studying at bpp is awful.
16 October 2025
Reply from BPP
Hi there,
We appreciate your feedback. We're sorry to hear about the slow administration, cleanliness, and air conditioning issues. We will address these concerns to improve the learning environment.
Wishing you all the best throughout your learning journey ahead.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi Sam,
Thank you for your 5* review.
We're delighted to hear that you received really good service. We appreciate your positive feedback regarding the exceptional support you received.
Wishing you all the best throughout your learning journey ahead Sam.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi Rahul,
Thank you for your review.
We're happy to hear that our service provides you with the essential information you need in a timely manner. Thank you for your feedback.
Wishing you all the best throughout your academic journey ahead Rahul.
- Gina
BPP Customer Experience Manager
bpp has wasted valuable revision time…
bpp has wasted valuable revision time by preventing me from accessing books I had paid for and previously had access to
bpp did not provide an explanation regarding why my books vanished and reappeared suddenly
bpp has not yet offered an apology for my books disappearing or the ensuing inconvenience caused
bpp cannot guarantee that books you have paid for will not disappear without explanation
please purchase from kaplan instead
21 October 2025
Unprompted review
Reply from BPP
Hi Temitope,
We're truly sorry to hear you about the issue you are still experiencing with accessing your books and the inconvenience caused.
Your query has been raised so it can be resolved, and our team have been in touch to provide an update.
Thank you for your patience while we work to ensure everything is fully resolved Temitope.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi Sundershan,
Thank you so much for your 5* review.
We appreciate you sharing your wonderful experience with us. We're happy to have been helpful along the way.
Wishing you all the best throughout your studies and future career Sundershan.
- Gina
BPP Customer Experience Manager
It was a great experience to connect…
It was a great experience to connect with the trust community
11 September 2025
Reply from BPP
Hi there,
Thank you for taking the time to write a review.
We are so happy to hear that you had a great experience connecting with the community. Thank you for sharing your positive feedback with us.
Wishing you every success throughout your learning journey ahead.
- Gina
BPP Customer Experience Manager
It is a fantastic opportunity to attach…
It is a fantastic opportunity to attach with bpp university. It offer blend of theoretical and practical knowledge.
10 October 2025
Reply from BPP
Hi there,
Thank you so much for your review.
We're happy to hear that you find value in the blend of theoretical and practical knowledge offered. We appreciate you sharing your fantastic experience.
Wishing you all the best!
- Gina
BPP Customer Experience Manager
Terrible response times to simple…
Terrible response times to simple queries. Sometimes we are left for over a month without responses from their onboarding team. As soon as you are a client they don't value you.
20 October 2025
Unprompted review
Reply from BPP
Hi James,
We appreciate your feedback and regret to learn that you've had delayed responses. We're sorry that our service has not met your expectations.
We have requested your details and would appreciate it if you could provide us with more information so we can investigate further, James.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi there,
Thank you for your review.
We're happy to hear you've had a positive experience with quick responses. We really appreciate you sharing.
Wishing you a successful 2025 and beyond.
- Gina
BPP Customer Experience Manager
Processing time very low ,I applied for…
Processing time very low ,I applied for September intake but University defferd me for November intake. Please make it fast otherwise all good.
2 October 2025
Reply from BPP
Hi there,
Thank you for your review.
We appreciate your feedback and understand your concern regarding the deferred intake. We'll review our processes to see where improvements can be made. Thanks for your patience.
Wishing you a successful 2025 and beyond.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi there,
We appreciate your feedback and we are sorry that our service has not met your expectations.
I've reached out to personally to understand what's happened and we'd really appreciate further information so we can make make improvements.
- Gina
BPP Customer Experience Manager
Bpp university all staff and…
Bpp university all staff and departments are really helping and very convenient for international students. its a pleasure for me and exciting to be apart of bpp London campus.
10 October 2025
Reply from BPP
Hi Arshullah,
Thank you for taking the time to write a 5* review.
We're delighted to hear that our staff and departments are helpful and convenient, especially for international students. We're also that glad you find being part of the London campus exciting. Thank you for your positive feedback!
Wishing you every success throughout your academic journey Arshullah.
- Gina
BPP Customer Experience Manager
Timely and kind instruction
2 October 2025
Reply from BPP
Hi there,
Thank you for your review.
We appreciate you taking the time to share your kind words. We are thrilled to hear that you found our instruction timely!
Wishing you all the best throughout your studies and future career.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi there,
Thank you for your review.
We're happy to hear your journey with us is great way to begin your career. We appreciate your positive feedback and thank you for sharing.
Wishing you all the best.
- Gina
BPP Customer Experience Manager
Outstanding Customer Service
Dealing with the company was a pleasure. The ordering process was very easy which was followed by a quick delivery. A slight problem with my order was dealt with quickly and professionally by Carly who exercised outstanding customer service. Carly was extremely helpful and her communications was excellent. BPP pride themselves on customer service and they have every right to do so. Thank you.
8 October 2025
Unprompted review
Reply from BPP
Hi Peter,
Thank you for your 5* review.
We're happy to hear that the ordering process was easy and the delivery was quick. We appreciate your highlighting the swift and professional handling of the issue with your order. It's great to know that you were impressed with the customer service provided by Carly, and we truly thank you for your feedback.
Wishing you all the best Peter.
- Gina
BPP Customer Experience Manager
administrative error and late responses
I have been with BPP for the last 5 years. I completed my Bachalor and also got admitted to BTC at BPP. I faced many times administrative error and late responses to emails. Sometimes BPP makes mistakes or delay in many things that we don’t expect from BPP. I think BPP should be more humanly maintained rather than providing solutions by online only. And they should be more careful to their weak students on professional studies as all students are not same in merit and some are from other part of world. Thanks.
29 September 2025
Reply from BPP
Hi Alex,
We appreciate your feedback and are sorry to hear about the administrative errors and slow email responses you experienced during your time with us. We acknowledge your concerns about our support for all students, especially those needing extra assistance. We'll address these issues to improve our services. Thank you for bringing this to our attention.
Wishing you all the best throughout your learning journey Alex.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi Violeta.
Thank you for your review.
We appreciate your kind words and are happy to hear you had such a positive experience. Thank you for recommending us!
Wishing you all the best throughout your academic journey ahead Violeta.
- Gina
BPP Customer Experience Manager
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