BrabantiaReviews 

Brilliant response to my item fault.
We contacted Brabantia to report an uncharacteristic defect on my otherwise brilliant fold out washing line and the wonderful Shannon dealt with it superbly and swiftly. Customer service at a brilliant level.

The black clasp broke in my Brabantia bin lid so I tried to order a new plastic widget online to repair it. The wrong size plastic clasp arrived so I called Brabantia and told them about my broken bin lid. They immediately offered to send a brand new 60L Brabantia touch bin lid free of charge inc. free postage! Yay! I was over the moon and the mint condition, brand new bin lid arrived all wrapped up just a couple of days later! 10 star company.

Brabantia washing line pole snapped in half after 4 years. Had 5 yrs warranty. I provided the necessary details and Brabantia promptly ordered a replacement. Excellent customer service.

Jo, our Brabantia Customer Service Representative, is a superstar of profiency, communication, helpfulness and product knowledge! She responded in a very timely manner and made the whole process very easy and trustworthy. Jo is a real credit to her company and deserves special recognition for her efforts.

We love the Brabantia Bo Bin so ordered one 3 years ago.
Unfortunately the pedal stopped working, so we contacted Customer Services. (The bin comes with a 10 year warranty)
They got back to us very quickly and told us that a new one would be arriving in 3-5 days, no quibble.
Highly recommend this company, and bin!!
Thank you Jo at Brabantia

Exceptional customer service. Dealt with a warranty claim in the most professional and speedy manner.
Definitely a company that backs it's products and supports it's customers afterwards too.

Best customer service I've received anywhere. So quick and easy, local, real person, no wait time. Solved problem easily as it should be.

Brilliant product and fantastic customer service. Replacement rotary line sent promptly

Great and fast customer service from Jo

I had a brabantia roll top breadbin that was about 5 years old when the pin on the lid broke. I contacted Brabantia to see if it was possible to buy a replacement pin, as it seemed a waste to throw it away. However as the breadbin had a 10 year guarantee they just sent me out a replacement, that was above and beyond anything I had expected. Incredibly impressed.

Jo was a pleasure to deal with. Exceptional customer service.

I recently contacted Brabantia about a problem with my rotary washing line — the locking mechanism had broken, and despite our best DIY efforts (including WD-40, tools, and a very patient uncle), we couldn’t get it fixed.

From the very first message, Jo at Brabantia was fantastic. She was friendly, professional, and incredibly helpful at every stage — identifying the part, sending instructions, and even organising a replacement. When it became clear that the repair wasn’t possible and I couldn’t find my original receipt, Jo still went above and beyond, offering a generous goodwill discount.

It’s rare these days to find customer service this genuine and human. Jo turned a frustrating situation into a really positive experience, and her support was much appreciated.

Thank you, Jo — you’re a real credit to Brabantia!

Brilliant company to deal with, great customer service, very helpful. Fast delivery of products. Highly recommend

Really impressed with the quality of Branbantia products but even more impressed with their outstanding customer service: quick, friendly, supportive and effective. THANK YOU!

Excellent customer service from Ruth, replied extremely quickly and sorted my issue out and gave some advice on how to prevent a reoccurance.

After over 10 years, a very little part broke but it was important to close the lid. I contacted Brabantia and explained the situation. Immediately, I got an answer. proposing to send me the replacement piece for nothing, what we got just few days later. Now, we can close the lid!
We are very amazed by the exceptional customer service, friendly and helpful.
We can really only recommand!!!

Sasha was an excellent and knowledgeable advisor. A champion for Brabantia. Well done and thank you Sasha.

A great customer service experience.

⭐️⭐️⭐️⭐️⭐️

Fast caring service. Had no problems with this company standing behind their products. I also was impressed that people actually answer phones instead of automated prompts with minimal help. I recommend this company and would give 10 stars if possible

Customer service team (particularly Jo and Sasha) have provided invaluable assistance and many companies could learn from their friendly and knowledgable approach.

Had our 60l (2x30l) pedal bin for 5yrs bfr the pedal broke. Got in touch with the company and they replaced it in record time. Communication was excellent and they ve only asked for copy of purchase and some photos of our bin as one would expect. Really pleased with how easy and smooth the process was. We are very happy with our bin despite the fact that the pedal broke. It is really easy to clean and it looked prestine like we bought it yesterday. I would highly recommend