First look at the website was disappointed and couldn’t find exactly what we wanted but Google and the page with what we wanted appeared So after that found exactly what we wanted easy to purchase o... See more
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Company details
- #54 of 77 best companies in Furniture Manufacturer
- #68 of 123 best companies in Garden Furniture Shop
Written by the company
Bramblecrest has an established reputation for supplying the finest woven, marine faux-leather, fabric, aluminium and teak garden furniture.
Contact info
Hanger 9, Aston Down Business Park, GL6 8GA, Stroud, United Kingdom
- 01285760974
- customersupport@bramblecrest.com
- www.bramblecrest.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Great Phone Support to get the right products.
Excellent clear guidance and constructive help over the phone made it a simple and satisfying experience. Friendly and knowledgeable.

Reply from Bramblecrest
Useful guidance given on selecting a…
Useful guidance given on selecting a replacement canopy for a discontinued model. The price was about half of what I expected.
Delivered soon after I placed the order.
Very good service.

Reply from Bramblecrest
Sadly really happy that we found this…
Sadly really happy that we found this product however we had to phone for an update re our delivery after not receiving any information or status on our order.
The lady informed us they were in stock however I had to phone again re delivery.Customer service disappointing..

Reply from Bramblecrest

Reply from Bramblecrest
Fantastic product but they decided when…
Fantastic product but they decided when to deliver it without any input from me as to whether that date was ok !!
Then they were impossible to contact !!
Delivery was late in the appointed day - and again no contact !! Apparently someone was supposed to phone me when they were 30 minutes away - didn't happen but I finally managed to contact customer care who said it was arriving but late !!
So great product but communication and delivery were not so fab

Reply from Bramblecrest
3.5m parasol
I needed a large 3.5m parasol which is quite hard to find in most places. I found this one, and although quite expensive is well made and looks good. Easy to put together and easy to put up and down. Definitely recommend if you want a great parasol. Also bought the stand.

Reply from Bramblecrest
Sturdy construction with plenty of shade
Our parasol kept blowing over even though we have quite a heavy base. Last year we purchased a Bramble crest patio dining set that included a parasol. My husband noted how the diameter of the pole and the spokes under the parasol were much sturdier than our free standing parasol. So we looked on your website and found the same style as in our dining set but much bigger. We can now relax under it without constantly thinking it’s about to take off when a little breeze occurs.

Reply from Bramblecrest
Site clear and easy to navigate with plenty of information.
Site easy to navigate and find the item I wanted. Advance order which was sent out on advanced date which was advised at time of purchase. Well packaged.

Reply from Bramblecrest

Reply from Bramblecrest
Ordered cover for garden egg swing
Ordered cover for garden egg swing . Great cover and swing still going strong after 8 years . Still as good as new , well worth the money

Reply from Bramblecrest
Satisfied
My bench was delivered on time & efficiently. It was packed well & I am
happy with it. Now I have the toil of giving it all the coats of protection from the weather.

Reply from Bramblecrest

Reply from Bramblecrest
Great Product, Great Experience
Great curtomer service, delivery on time and product matching my expectation

Reply from Bramblecrest
Prompt attention to our order
Prompt attention to our order. We discovered an issue with one item which was dealt with in a professional way with no quibble.

Reply from Bramblecrest
I am at a loss what to do with this…
I am at a loss what to do with this company. I ordered furniture and we are now two weeks past delivery date. They never respond to emails and I can’t get through on their customer support line.
Regret giving them over £2k of my money and would avoid them at all costs. Currently talking to me bank about my rights as at least they respond

Reply from Bramblecrest
Came on time product looks good as I…
Came on time product looks good as I have patio set.
The only thing it hasn’t got a cover supplied.

Reply from Bramblecrest
Quick, efficient and lovely quality furniture set
Quick and efficient ordering. Well organised delivery and lovely product (teak furniture set). Parasol cover not great quality and broke after a week but they’ve offered to replace as soon as back in stock.

Reply from Bramblecrest
Excellent quality
Furniture quality has been excellent. We have a set that lives outside in all weathers for around 10 years. It still looks like new and still supported with spares like the glass top that got broken in a storm and the faded canopy.

Reply from Bramblecrest
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