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Customer service was excellent, very helpful indeed. The items we bought look very smart and are very comfortable. In addition we ordered a replacement cushion box liner because our old one had beco... See more
Company replied
Easy ordering from great Bramblecrest website, which details the various parasol models and options. Delivery was within declared timeframe, for which in this heat we are grateful. The high quality 3... See more
Company replied
I had emailed Bramblecrest to enquire about new covers for my three seater sofa set with height adjustable table and for my cantilever parasol. As I had not received a reply after a couple of weeks I... See more
Company replied
Company details
- #54 of 77 best companies in Furniture Manufacturer
- #68 of 123 best companies in Garden Furniture Shop
Written by the company
Bramblecrest has an established reputation for supplying the finest woven, marine faux-leather, fabric, aluminium and teak garden furniture.
Contact info
Hanger 9, Aston Down Business Park, GL6 8GA, Stroud, United Kingdom
- 01285760974
- customersupport@bramblecrest.com
- www.bramblecrest.com
4.5
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After ordering this product was led to…
After ordering this product was led to believe it would take 2-3 days delivery this didn’t happen, it took an email to chase the order and after another 7 days order was received
29 May 2026
Reply from Bramblecrest
Thank you for your feedback. I'm sorry for the delay to your order. This has been an exceptionally busy year and at times we have struggled to keep up with demands. Regrettably, we fell short in this instance, and for that, we offer our sincere apologies.
Kind regards
The Bramblecrest Team
Everything was “spot on” from purchase…
Everything was “spot on” from purchase to delivery and have even purchased two more “Tree-free wheelie bin storage”!
Of the two already purchased, so far, the two self-constructed appear appear to strong, sturdy and look superb!
A very satisfied customer…garden furniture next on the list!
29 May 2026
Reply from Bramblecrest
Thank you very much for your positive feedback, it is much appreciated. We’re delighted to hear that you’re pleased with the quality of our furniture.
Kind regards,
The Bramblecrest Team
Incorrect bolts supplied and washers 4…
Incorrect bolts supplied and washers 4 correct 4 too small
29 May 2026
Reply from Bramblecrest
Thank you for your feedback. Please accept our apologies for the inconvenience this may have caused. If you haven't done so already, please contact our customer support team on 01285760974 or at customersupport@bramblecrest.com, who will be happy to assist.
Kind Regards
The Bramblecrest Team
Reply from Bramblecrest
Thank you for your positive feedback; it is very much appreciated and valued by our team.
Kind regards,
The Bramblecrest Team
An excellent product with fantastic…
An excellent product with fantastic customer service. The parasol is well made and easy to move around.
5 June 2026
Reply from Bramblecrest
Thank you for your positive feedback; it is very much appreciated and valued by our team.
Kind regards,
The Bramblecrest Team
Excellent furniture!
The garden furniture is very well made and super comfortable, definitely worth the money.
5 June 2026
Reply from Bramblecrest
Thank you for your positive feedback; it is very much appreciated and valued by our team.
Kind regards,
The Bramblecrest Team
Spare Part for my External Table
Needed a new foot for my outside Bramblecrest table.
I contacted a fabulous lady named Tracey who not only identified the furniture I have, but sent me a link to be able to order the foot I needed. Above and beyond !!!
Fabulous service all round - Thank you
25 June 2026
Unprompted review
Reply from Bramblecrest
Thank you very much for your lovely feedback, it is much appreciated. We’re delighted to hear that you’re pleased with the service you received. Your feedback means a lot, and we’ll be sure to pass on your praise to Tracey.
Kind regards,
The Bramblecrest Team
Excellent and speedy
This is the second time I have used Bramblecrest directly. They have on both occasions provided an excellent and fast service of good quality products.
28 May 2026
Reply from Bramblecrest
Thank you for your kind feedback; it’s truly valued by our team.
Kind regards,
The Bramblecrest Team
Cast aluminium patio set - very poor coating.
Cast aluminium patio set.
After two years the coating on the table and chair arms was showing signs of "bubbling" and flaking off. In the third year this began to look increasingly serious. For such an expensive set of furniture, this is unacceptable.
Bramblecrests' response was to send a tin of touch-up paint, and advised that we should consult a paint specialist.
They also offered to supply a table at reduced cost. We accepted this. As this table has withstood the same conditions as the first one for an extended period, we can only conclude that a manufacturing fault was to blame for the problems we experienced. A point not addressed by Bramblecrest.
25 June 2026
Unprompted review
Reply from Bramblecrest
Thank you for your feedback. We're sorry to hear that you were disappointed with the response you received from our Customer Services team. As your original table was over 15 years old, offering touch-up paint was our standard recommendation for enquiries of this nature. We're pleased that we were ultimately able to provide a replacement table at a reduced price, and we hope this helped to resolve the situation to your satisfaction.
Kind regards
The Bramblecrest Team
Reply from Bramblecrest
Thank you for your positive feedback; it is very much appreciated and valued by our team.
Ordered furniture and waited for over 5…
Ordered furniture and waited for over 5 weeks and still no furniture arrived so had to cancel the order.
4 June 2026
Reply from Bramblecrest
Thank you for your feedback. We are very sorry that the delay to your delivery led to you cancelling your order. This has been an exceptionally busy year, and at times we have struggled to keep up with demand. Unfortunately, in this instance we did not meet the standard of service we aim to provide, and we sincerely apologise for the inconvenience and disappointment this caused.
Kind regards
The Bramblecrest Team
We cannot recommend Bramblecrest highly…
We cannot recommend Bramblecrest highly enough. We bought the Panama large patio set in 2020 and it’s still like new. We recently had a problem with the table but all was sorted out brilliantly and efficiently by Elah, in customer services, who is an absolute credit to the company, even though we were outside of the guarantee period. All was dealt with amicably and with understanding. The delivery guys were also brilliant.
Thank you!
25 June 2026
Unprompted review
Reply from Bramblecrest
Thank you so much for your fantastic feedback. We’re delighted to hear that you’re happy with our customer service. We truly appreciate your kind comments and will be sure to pass them on to Elah and the team.
Kind regards,
The Bramblecrest Team
This company obviously doesn’t want…
This company obviously doesn’t want sales because they ignore requests for information. I’ve asked for measurements for weeks. NO RESPONSE! SHAME ON YOU!. Will buy furniture elsewhere.
25 June 2026
Unprompted review
Reply from Bramblecrest
Thank you for your feedback. I'm sorry that we haven't yet responded to your enquiry.
We've experienced an exceptionally busy year, and at times the volume of enquiries has been higher than usual. We're working hard to respond to everyone as quickly as possible, but unfortunately our response times are currently longer than we'd like.
However, if you call the office on 01285 760974 we'll be happy to assist you.
Kind Regards
The Bramblecrest Team
Not impressed Bramblecrest
Not impressed Bramblecrest. Had an umbrella and cover for many years 7 plus understanably had to replace the cover. The new cover lasted 14 months before it ripped through at the top and shredded down the sides, it is tissue paper. Really poor quality. Bramblecrest have supplied a replacement but it seems even poorer quality than the last. These umbrellas are not cheap, and for a lot are an investment please come up with a better longer lasting cover to protect the canopy and the structural parts of the umbrella. Even the drawstring cord is not finished off properly a fraying already. When I spoke to customer services they can't explain the poor life span of the cover.
25 June 2026
Unprompted review
Reply from Bramblecrest
Thank you for your feedback. We’re committed to improving both our products and our service, and your message is a valuable part of that process. Our covers have been recently redesigned to be both lighter and more robust, offering improved protection while being easier to handle. Nonetheless, our covers are backed by a one-year warranty. If you experience any issues, please feel free to contact us at customersupport@bramblecrest.com.
Kind regards
The Bramblecrest Team
Reply from Bramblecrest
Thank you for your positive feedback; it is very much appreciated and valued by our team.
Kind regards,
The Bramblecrest Team
Rattan three seater sofa cover
I have bought your Rattan three seater sofa covers for many years. They have always had an elasticated toggle at each corner. My latest purchase only had toggles on two corners. I actually called Customer Services to check if my purchase was faulty? Apparently this is the new design! Why? As a customer, I feel short changed. 👎🏻
3 June 2026
Reply from Bramblecrest
Thank you for your feedback. We continue to develop and improve our covers. They have recently been redesigned to be both lighter and robust. However, I will pass on your comments to the relevant team for their consideration.
Kind regards
The Bramblecrest Team
Lovely customer service experience.
Ordered a replacement parasol cover for an old parasol. Great customer service and fab product that arrived quickly.
3 June 2026
Reply from Bramblecrest
Thank you for your lovely feedback. We’re delighted to hear you’re happy with our customer service and will pass your comments on to the team.
Kind regards,
The Bramblecrest Team
Bramblecrest parasol covers
I already have 2 Bramblecrest parasols and bases. The original protective parasol covers needed replacing.
I think Bramblecrest products are fantastic quality and products arrived on time
26 May 2026
Reply from Bramblecrest
Thank you for your kind feedback. We’re delighted to hear you’re happy with our products and will pass your comments on to the team.
Kind regards,
The Bramblecrest Team
The posts are fractionally too small…
The posts are fractionally too small for our granite parasol stands and they are being shaved with the slighest movement.. Can you suggest how we resolve this?
3 June 2026
Reply from Bramblecrest
Hello, thank you for your enquiry. Please could you send an email explaining the issue along with a photo to customersupport@bramblecrest.com and we will be happy to assist.
Kind regards
The lady on the telephone was a pleasure to deal with!
I had emailed Bramblecrest to enquire about new covers for my three seater sofa set with height adjustable table and for my cantilever parasol. As I had not received a reply after a couple of weeks I telephoned and Kim who I dealt with was really helpful. She apologised for the delay in responding to my original message explaining how busy they were and she quickly and efficiently sorted my out! She was a pleasure to deal with.
23 June 2026
Unprompted review
Reply from Bramblecrest
Thank you very much for your positive feedback, it is much appreciated. We’re delighted to hear that you’re pleased with the service you received. I will pass on your kind comments to Kim.
Best regards
The Bramblecrest Team
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