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BrandRep Reviews 

1,160
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the staff and company representatives for being exceptionally helpful, patient, and knowledgeable when answering daily questions. Many people also highlight the friendly communication, tailored business ideas, and reliable ongoing support provided as their local companies grow. However, some customers also noted significant project delays, poor communication, and frustrating technical issues concerning website development and custom email setups. A portion of reviewers additionally experienced unexpected payment charges, billing disputes, and serious difficulties regarding account management or rigid contract terms. Reviewers expressed disappointment when expected marketing results and leads did not materialize after paying for services.

What people talk about most

Service

Reviewers share mixed feedback about service, with some customers praising the helpful staff and exceptional... See more

Staff

Users describe positive interactions with staff, frequently noting that team members are professional,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reporting that representatives are helpful,... See more

Website

Reviewers highlight negative aspects of website development and maintenance, expressing deep frustration over... See more

Payment

Customers expressed deep frustration and dissatisfaction regarding unexpected payments and disputed charges.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LISA WAS (AND IS) AMAZING!!! She not only walked me through some corrections needed to tighten my Google profile, she also gave some great advice on how to protect my business from scams, and increas... See more

Company replied

Rated 5 out of 5 stars

Well I'm New at BrandRep. So far so good I have been verified with Google so far and now we are working on optimization. They have been very supportive and they have been there for me every step of th... See more

Company replied

Rated 5 out of 5 stars

Kaddee was amazing! We have been with BrandRep for over 3 years now. We have sent multiple referrals over to her, and have never had a single issue with them. I have no clue why anyone would ever not... See more

Company replied

Rated 5 out of 5 stars

If your starting a business and don't know what kind of tools to use? They tailor make your ideas and bring them to life and promote you and work with you as you grow, customer service and support ar... See more

Company replied


Company details

  1. Online marketing agency
  2. also in
  3. Media company

About BrandRep

Written by the company

Join the thousands of businesses that trust BrandRep to boost their online visibility and drive success. From local SEO to targeted digital marketing, we help your business reach more customers and grow faster.

www.brandrep.com

How Does It Work?

We make digital marketing simple and effective. With our expert team and proven strategies, we position your business at the top of search engines and in front of your ideal audience. Whether you need SEO, social media management, or paid advertising, we’ve got you covered.

What Can You Achieve?

More visibility. More leads. More growth. BrandRep helps your business climb the search rankings, increase traffic, and convert leads into loyal customers. Plus, our customizable services ensure your marketing efforts fit your goals. The result? Sustainable success and lasting profitability.

Let BrandRep be the driving force behind your digital growth!

Let's Get Started

Empowering Small Businesses with Expert Digital Marketing Solutions

Written by the company

Partnering with You to Build a Stronger Online Presence
At BrandRep, we are dedicated to helping small businesses thrive through cutting-edge digital marketing strategies. With our comprehensive suite of services, from SEO and reputation management to web design and local advertising, we’ve supported thousands of businesses in reaching their goals. Our passion lies in delivering measurable results and building long-lasting partnerships, earning your trust through transparency, dedication, and proven success. Trust us to grow your brand and elevate your online presence.

90-Day Satisfaction Guarantee: Your Success, Our Commitment

We’re dedicated to delivering exceptional results, with a 90-day guarantee for top-tier service and support across our digital solutions.

We’re dedicated to delivering exceptional results, with a 90-day guarantee for top-tier service and support across our digital solutions.
Our 90-day guarantee ensures that you receive timely, high-quality services like first-page search engine rankings, website creation, Google Ads, and more. We commit to clear timelines for deliverables, responsive customer service, and ongoing support, all tailored to help your business thrive. Experience a partner truly invested in your success!

Contact info

Promotion box for BrandRep

Empower Your Business with BrandRep!

We offer digital marketing solutions to grow & elevate your business!

3.7

Average

TrustScore 3.5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,160)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Tech Sandro Altamirano hung up on me…

Tech Sandro Altamirano hung up on me after being frustrated for questions he was unable to answer.
I still have no answers. They have a good sales pitch on what they are going to do. How they will be in touch and hands on with the entire process. I left 3 messages to talk to someone and never got a response.

7 August 2025
BrandRep logo

Reply from BrandRep

Hi Trudy, I see that on Sept 9 he was on the phone with you for 43 minutes about your Google listing. The one we created for you is fine. But based on the notes you had created another listing, which is frowned on by Google. Please give us a call back to see if we can find a resolution for you.

Rated 5 out of 5 stars

Business verification

They helped my business get re verified. They also helping my business get boticed on Google business. Thanks Brand Rep.

2 September 2025
BrandRep logo

Reply from BrandRep

Thank you Jarvis. We are glad to help.

Rated 5 out of 5 stars

Highly Recommend Digital company

Thank you to everyone at brand rep for all there hard work and dedication in making my website and advertising standout, to produce more leads for my business. I truly appreciate each and every one of you from technical support, digital creators and support staff. A special thank you to Shayna, who reached out to me. Several times and spent a lot of time talking to me and making sure that everything was just the way I wanted it to be and showing me that customer satisfaction is at the top of her priority. I really appreciate you! Todd

26 August 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Thank you Todd for being a loyal client. We appreciate the opportunity to help and the feedback you have given over the years to help us improve our service.

Rated 1 out of 5 stars

Do Not Use Brandrep

Brandrep just responded to my last review. They dismissed the fact that my account sat dormant for 3 months. They have not returned calls in regards to getting 3 months free because they either ignored me or I fell through a crack in their system. They are not helpful when I call and I would argue that I am on the Google page I am inspite of them, not because of them. Do your business a favor and do not use this company.

22 August 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Hi Lori, I do see that you connected with the quality care department after this review. Please feel free to reconnect if there are future concerns.

Rated 3 out of 5 stars

Bad Business

I’ve had BrandRep from 2020 til 2025 . Initially it really help and I was very satisfied. I called to cancel the other day and was told my website would be up until sept 17,2025 this now mid Aug, they have already cancelled my website and Iam very low on goggle again. I just feel like they are being funny with me and stopped all my services before they were actually supposed to! Poor business especially since I was a loyal customer for years.

18 August 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Hi Erica, I cannot locate your account with just your first name. Please connect with us at 855-800-2833, cs@brandrep.com, or our site chat. Thank you.

Rated 5 out of 5 stars

Okay my experience about this company…

Okay my experience about this company much better than others last month i spent more 4 k with other company they took it the money then run away but brand rep the only one you can trust to pay to him for good Coustmer I I’ll pay to them by 6 months because I discovered the extent of care, expertise and attention to the customer. They deserve more than you think.

15 August 2025
BrandRep logo

Reply from BrandRep

So happy to hear, thanks Mohamed.

Rated 4 out of 5 stars

Easy

Easy. Helped me all through the process

15 August 2025
BrandRep logo

Reply from BrandRep

Thanks Robert, glad you are happy.

Rated 5 out of 5 stars

Amazing Job

Thank you for all the hard work you've done for our website and google business. You guys are always a phone call away and made the process smooth.

8 August 2025
BrandRep logo

Reply from BrandRep

Thank you Denise, it was a pleasure helping.

Rated 1 out of 5 stars

BrandRep is a bad company

BrandRep has taken 3 months to get my dashboard set up. I have asked every month but it never got completed. I have yet to get any clients from their services and I do not believe they are worth the money I paid for them.

8 August 2025
BrandRep logo

Reply from BrandRep

That was due to Google requiring the verification documents that we requested on a consistent basis. But you are now verified and ranking.

Rated 5 out of 5 stars

Great website

Great job on my website. Very professional work,looks amazing. Thank you
Jake

1 August 2025
BrandRep logo

Reply from BrandRep

Thank you Jake. I will directly let the designer and content writer who made it happen know that you are happy, which would make them happy that they made a difference.

Rated 1 out of 5 stars

This company charged me 500.00 to start…

This company charged me 500.00 to start an advertising service. After 30 days I was not seeing any advertising rendered so I called and wanted to cancel the service. They refused to cancel my service saying I had a contract. They continued to send me codes and made appointments they did not follow through with. At the end of 6 months they charged the full amount and sent out my confidential information to collection companies that harassed me constantly to collect money, for a service that did not exist. This is a scam!

28 July 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Hi Megan, please understand that SEO is not a 30 day endeavor. It takes months, and sometimes over a year if there is a lot of competition in your area. But it is the foundation of being found on Google. It currently shows that you only made two payments. Please connect with us if you feel this is inaccurate.

Rated 5 out of 5 stars

What made my experience so bad nobody…

What made my experience so bad nobody picks up the phone. I was given a date and time and nobody showed . Unfortunately, nobody picks up the phone in customer service. Never complete project on time and after telling me, they never uploaded my website. I would never do business with them again. I prepared for my ad for six months and made the biggest mistake. All the time they while they were working on the website for two months will count against those six months that prepaid for advertisement. Maybe I will get 3 or four months of every time while I paid for six months.

6 July 2025
BrandRep logo

Reply from BrandRep

Thank you for letting us know Ajay. Your site was completed 38 days from the date of the production meeting you had with us. Marketing is a building process and unfortunately it takes time for success. Please be patient. We have multiple ways for you to contact on top of calling: cs@brandrep.com or live chat us on the site.

Rated 1 out of 5 stars

Paying them too much money for such…

Paying them too much money for such little return. They are not providing good customer service, actually haven't even had an email form them in over 2 years. They set your account up and leave it there. No adjustments, just collecting money for what they did early in the process of hiring. They will promise you the world and provide you with a bag of shi*.

10 April 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Hi Sharif, I did a check in your account history and it shows that you received hundreds of leads from the campaign. That is good news. You have a dashboard that you can see every component of your campaign plus the results. You also get monthly "Snapshot" reporting through email. But if there is something else we can help you with we are always available at 85-800-2833

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