Banner for BrandRep

BrandRep Reviews 

1,160
•
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the staff and company representatives for being exceptionally helpful, patient, and knowledgeable when answering daily questions. Many people also highlight the friendly communication, tailored business ideas, and reliable ongoing support provided as their local companies grow. However, some customers also noted significant project delays, poor communication, and frustrating technical issues concerning website development and custom email setups. A portion of reviewers additionally experienced unexpected payment charges, billing disputes, and serious difficulties regarding account management or rigid contract terms. Reviewers expressed disappointment when expected marketing results and leads did not materialize after paying for services.

What people talk about most

Service

Reviewers share mixed feedback about service, with some customers praising the helpful staff and exceptional... See more

Staff

Users describe positive interactions with staff, frequently noting that team members are professional,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reporting that representatives are helpful,... See more

Website

Reviewers highlight negative aspects of website development and maintenance, expressing deep frustration over... See more

Payment

Customers expressed deep frustration and dissatisfaction regarding unexpected payments and disputed charges.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LISA WAS (AND IS) AMAZING!!! She not only walked me through some corrections needed to tighten my Google profile, she also gave some great advice on how to protect my business from scams, and increas... See more

Company replied

Rated 5 out of 5 stars

Well I'm New at BrandRep. So far so good I have been verified with Google so far and now we are working on optimization. They have been very supportive and they have been there for me every step of th... See more

Company replied

Rated 5 out of 5 stars

Kaddee was amazing! We have been with BrandRep for over 3 years now. We have sent multiple referrals over to her, and have never had a single issue with them. I have no clue why anyone would ever not... See more

Company replied

Rated 5 out of 5 stars

If your starting a business and don't know what kind of tools to use? They tailor make your ideas and bring them to life and promote you and work with you as you grow, customer service and support ar... See more

Company replied


Company details

  1. Online marketing agency
  2. also in
  3. Media company

About BrandRep

Written by the company

Join the thousands of businesses that trust BrandRep to boost their online visibility and drive success. From local SEO to targeted digital marketing, we help your business reach more customers and grow faster.

www.brandrep.com

How Does It Work?

We make digital marketing simple and effective. With our expert team and proven strategies, we position your business at the top of search engines and in front of your ideal audience. Whether you need SEO, social media management, or paid advertising, we’ve got you covered.

What Can You Achieve?

More visibility. More leads. More growth. BrandRep helps your business climb the search rankings, increase traffic, and convert leads into loyal customers. Plus, our customizable services ensure your marketing efforts fit your goals. The result? Sustainable success and lasting profitability.

Let BrandRep be the driving force behind your digital growth!

Let's Get Started

Empowering Small Businesses with Expert Digital Marketing Solutions

Written by the company

Partnering with You to Build a Stronger Online Presence
At BrandRep, we are dedicated to helping small businesses thrive through cutting-edge digital marketing strategies. With our comprehensive suite of services, from SEO and reputation management to web design and local advertising, we’ve supported thousands of businesses in reaching their goals. Our passion lies in delivering measurable results and building long-lasting partnerships, earning your trust through transparency, dedication, and proven success. Trust us to grow your brand and elevate your online presence.

90-Day Satisfaction Guarantee: Your Success, Our Commitment

We’re dedicated to delivering exceptional results, with a 90-day guarantee for top-tier service and support across our digital solutions.

We’re dedicated to delivering exceptional results, with a 90-day guarantee for top-tier service and support across our digital solutions.
Our 90-day guarantee ensures that you receive timely, high-quality services like first-page search engine rankings, website creation, Google Ads, and more. We commit to clear timelines for deliverables, responsive customer service, and ongoing support, all tailored to help your business thrive. Experience a partner truly invested in your success!

Contact info

Promotion box for BrandRep

Empower Your Business with BrandRep!

We offer digital marketing solutions to grow & elevate your business!

3.7

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,160)

92 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best around!

Very straightforward and simple to deal with, kept me updated every step of the way and answered any questions I had in between. Very much satisfied and will use them anytime I need help in this field

2 July 2025
BrandRep logo

Reply from BrandRep

Fantastic, wish you the best success.

Rated 5 out of 5 stars

BrandRep has been a great help with my…

BrandRep has been a great help with my SEO! They assisted me in getting my Google Business Profile approved, and thanks to their support, I’m now showing up in searches and getting clients. I highly recommend their services to any small business owner looking to grow online!

30 June 2025
BrandRep logo

Reply from BrandRep

Such great news, thank you Naomie. The team will be happy to hear.

Rated 1 out of 5 stars

Do not hire this company for your ads…

Do not hire this company for your ads or what ever you do i paid 1000$ and they did nothing for me i call back for refund and nothing back to my bank i call costumer service no amswer

1 July 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Hi Orion, you signed up on 6-05 and unlinked the Google Ads campaign a week later. It normally takes 5-7 business days to analyze, create, and launch a campaign. It would be impossible to see any results in less time. If you would like to see the full benefits and reactivate your account, please feel free to call 855-800-2833.

Rated 5 out of 5 stars

I spoke with Stephanie over at bran…

I spoke with Stephanie over at brandrep she was very helpful and informative answer all my questions left a big smile on my face I am thrilled to work with them moving forward

27 June 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Thank you. Stephanie will be happy to hear that she was able to help.

Rated 5 out of 5 stars

I am very uncomfortable working with…

I am very uncomfortable working with social media as well as social media advertising. They make me comfortable and not a spam company. I get email after email telling me what is wrong with my website, they tell me it's a good starting place. While I know my website was created by college kids as a project, Their objective was to build my brand and advertising, not my website.

13 June 2025
BrandRep logo

Reply from BrandRep

Thank you Gary.

Rated 5 out of 5 stars

Doing what we discussed 😊

Doing what we discussed , I can really tell the difference by call volume , other companies talk the talk but don’t do the walk , you guys do both 😊

11 June 2025
BrandRep logo

Reply from BrandRep

Fantastic Mark, thank you. So glad you see the difference.

Rated 1 out of 5 stars

Your typical marketing company offering…

Your typical marketing company offering great service and you end up paying for terrible services. There's a reason they disable their Google adds reviews to hide from there corruption.

10 April 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Hi Lewis, I don't have specific info to locate you account. Please feel free to call our CS at 855-800-2833 for assistance.

Rated 1 out of 5 stars

Wasted time and money, with a whole lot of unanswered and added stress

We used Brandrep to help boost our business. From the beginning everything promised was not met. Our website was not set up as promised until we called and called to find out what was going on with the site. We were told they were making personnel changes because the people prior were not fulfilling their obligations and making promises and not meeting them. We gave grace and understanding and trusted them to get the kinks worked out. Once we started getting calls it was for things that we did not service, or was not anywhere near our location. Then somehow another campaign was set up with an unbelievable budget. We were charged $1700 for leads, clicks, phone calls that we never received. When we called to get answers we were told 2 seperate times that someone from upper managent would contact us. The whole day passed and never received a phone call. Called this morning and sat on hold for over a hour for them to tell us that no one from upper management was available. So we waited another 30 minutes and finally got to speak to someone from upper management. We were told there was another campaign started that they didn't do (even though it clearly says sponsored by BrandRep) and they had no control over that campaign or the money budget. We were told that we needed to find out who started that campaign and have them fix it. We stated that it said it was BrandRep. We got no answers except for that they were canceling the contract and that they could no longer help us. When we asked them if this is how they do business and their customers, this man God to Bible said yes unfortunately it is. So now we are out all the money we paid to get this started plus the $1700 in false leads that were generated with no explanation. Please do yourself a favor and stay away from this company. If you can do this yourself I advise you to save the money, headache, no answers/run around, false leads and time consumption. As they say, I can do bad all by myself! I don't need a company thats suppose to be knowledgeable and truly unprofessional to do it for me!!

11 June 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Hi Ranell, I looked up your full name and could not find your account. Your situation doesn't sound typical. Please call 855-800-2833 and let us know how we can help.

Rated 5 out of 5 stars

BrandRep is a great company

BrandRep is a great company, They built fantastic websites and they get you more leads,they answer the phone and if busy, they will call you back, I highly recommend using them, because they listen to you and fix anything that you have a problem with.

10 June 2025
Unprompted review
BrandRep logo

Reply from BrandRep

We love building sites that fit your business and its needs. Thanks for the kind words.

Rated 5 out of 5 stars

My google business page was verified

I was unable to get my google business page verified by myself. BrandRep got an appointment with a live agent and accomplished the job! Super satisfied! Now, we are working on getting my profile to the top!

2 June 2025
BrandRep logo

Reply from BrandRep

Yes that person that helped you is Daniel. I will relay the message to him.

Rated 5 out of 5 stars

Great job

Great job, good communication.

30 May 2025
BrandRep logo

Reply from BrandRep

Thank you Joshua. Thank you for letting us help your business.

Rated 1 out of 5 stars

would not recommend this company

would not recommend this company to anyone they are real into getting u to sign up then they ghost u till they heck in once a week to tell u the same story just waiting so they can keep billing u save your money use a different company

14 May 2025
BrandRep logo

Reply from BrandRep

Hi Marco, I looked up your account with your email. It shows that we delivered on your GBP optimization 8 days after sign up and in addition listed you in 20 Business directories 6 days after signup. If you have an changes that need done please don't hesitate to call us at 855-800-2833.

Rated 1 out of 5 stars

CRIMINALS

CRIMINALS, DO NOT USE THIS COMPANY!!!! THEIR ARE COMPLETELY INCOMPETENCE. THE ONLY THING THEY SEEM TO REALLY CARE ABOUT IS MAKING SURE THAT YOU PAY THEM. THEIR SERVICE IS CRAP.THEIR CUSTOMER SERVICE IS CRAP, DO NOT USE THIS COMPANY!!!!

24 May 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Hi Kyle, based on the account, it shows that we delivered on the package you purchased. The CS rep was only calling to collect what was owed. Please feel free to contact us at 855-800-2833.

Rated 1 out of 5 stars

Very disappointed

Very disappointed. BrandRep took 3,months to change pictures and migrate my new website. And it’s still not on . When anyone search daycare near me they only can see my old website and old pictures. I’m very frustrated . There’s no responsible person who’s in charge to discuss this matter . I won’t recommend brand rep to anyone .

1 May 2025
Rated 5 out of 5 stars

Brandrep

This Dales Appliance Service Brandrep Website designers did a fantastic job. They made it run so efficiently now. Everything is working the best I ever saw it. The customer contact section works right away when they send me a email.Thank your Team very much for everything that they done.

21 April 2025
Unprompted review
BrandRep logo

Reply from BrandRep

So nice to hear such kind words Dale. I will relay your praise to the team. It motivates them to produce amazing sites.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look