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BrandRep Reviews 

1,160
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the staff and company representatives for being exceptionally helpful, patient, and knowledgeable when answering daily questions. Many people also highlight the friendly communication, tailored business ideas, and reliable ongoing support provided as their local companies grow. However, some customers also noted significant project delays, poor communication, and frustrating technical issues concerning website development and custom email setups. A portion of reviewers additionally experienced unexpected payment charges, billing disputes, and serious difficulties regarding account management or rigid contract terms. Reviewers expressed disappointment when expected marketing results and leads did not materialize after paying for services.

What people talk about most

Service

Reviewers share mixed feedback about service, with some customers praising the helpful staff and exceptional... See more

Staff

Users describe positive interactions with staff, frequently noting that team members are professional,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reporting that representatives are helpful,... See more

Website

Reviewers highlight negative aspects of website development and maintenance, expressing deep frustration over... See more

Payment

Customers expressed deep frustration and dissatisfaction regarding unexpected payments and disputed charges.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LISA WAS (AND IS) AMAZING!!! She not only walked me through some corrections needed to tighten my Google profile, she also gave some great advice on how to protect my business from scams, and increas... See more

Company replied

Rated 5 out of 5 stars

Well I'm New at BrandRep. So far so good I have been verified with Google so far and now we are working on optimization. They have been very supportive and they have been there for me every step of th... See more

Company replied

Rated 5 out of 5 stars

Kaddee was amazing! We have been with BrandRep for over 3 years now. We have sent multiple referrals over to her, and have never had a single issue with them. I have no clue why anyone would ever not... See more

Company replied

Rated 5 out of 5 stars

If your starting a business and don't know what kind of tools to use? They tailor make your ideas and bring them to life and promote you and work with you as you grow, customer service and support ar... See more

Company replied


Company details

  1. Online marketing agency
  2. also in
  3. Media company

About BrandRep

Written by the company

Join the thousands of businesses that trust BrandRep to boost their online visibility and drive success. From local SEO to targeted digital marketing, we help your business reach more customers and grow faster.

www.brandrep.com

How Does It Work?

We make digital marketing simple and effective. With our expert team and proven strategies, we position your business at the top of search engines and in front of your ideal audience. Whether you need SEO, social media management, or paid advertising, we’ve got you covered.

What Can You Achieve?

More visibility. More leads. More growth. BrandRep helps your business climb the search rankings, increase traffic, and convert leads into loyal customers. Plus, our customizable services ensure your marketing efforts fit your goals. The result? Sustainable success and lasting profitability.

Let BrandRep be the driving force behind your digital growth!

Let's Get Started

Empowering Small Businesses with Expert Digital Marketing Solutions

Written by the company

Partnering with You to Build a Stronger Online Presence
At BrandRep, we are dedicated to helping small businesses thrive through cutting-edge digital marketing strategies. With our comprehensive suite of services, from SEO and reputation management to web design and local advertising, we’ve supported thousands of businesses in reaching their goals. Our passion lies in delivering measurable results and building long-lasting partnerships, earning your trust through transparency, dedication, and proven success. Trust us to grow your brand and elevate your online presence.

90-Day Satisfaction Guarantee: Your Success, Our Commitment

We’re dedicated to delivering exceptional results, with a 90-day guarantee for top-tier service and support across our digital solutions.

We’re dedicated to delivering exceptional results, with a 90-day guarantee for top-tier service and support across our digital solutions.
Our 90-day guarantee ensures that you receive timely, high-quality services like first-page search engine rankings, website creation, Google Ads, and more. We commit to clear timelines for deliverables, responsive customer service, and ongoing support, all tailored to help your business thrive. Experience a partner truly invested in your success!

Contact info

Promotion box for BrandRep

Empower Your Business with BrandRep!

We offer digital marketing solutions to grow & elevate your business!

3.7

Average

TrustScore 3.5 out of 5

1k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(1,160)

93 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible company

I spent over $10,000 with BrandRep, and my experience was extremely disappointing.

When it came time to part ways, they attempted to dismantle my Google Ads account and refused to give me access to the landing page they created — which they then tried to charge me $2,000 for, even though it was built as part of my paid contract. I ended up having to hire someone else to build a new one.

I also paid BrandRep to build a website, and the one they delivered was so poorly done, it was unusable. I ended up spending another $5,000 on a professional web developer to create a functional and well-designed site from scratch.

When I removed BrandRep’s access to my Google Ads account, I found that they had completely butchered my campaigns — keywords were scrambled, ad groups were a mess, and the structure made no sense. It looked like it had been intentionally sabotaged. I had to spend several thousand more to have everything corrected and properly rebuilt.

To top it off, the address listed for their business is non-existent, and after doing more research, I discovered I’m not the only one who has had this kind of experience with them.

In my opinion, BrandRep is not transparent, not professional, and not worth the risk. Do your due diligence before signing anything — working with them cost me much more than just money.

7 April 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Hi Rachel, the site we created for was a landing site for you ads, which increases conversion. Since the work that went into creating the campaigns and the landing site are part of the ongoing service, once you cancel that those IP assets are also canceled.

There was notation stating that you had access to the ad account and was making adjustments on your own and had disrupted the setup. Regardless we fixed it for you.

Rated 1 out of 5 stars

We got very few leads for the money…

We got very few leads for the money spent and when we cancelled and advised our business was going to be closing by a specific date they convienently failed not to cancel our autopay. They refused to refund us the annual fee... Apparently they dont relay information from one department to another or transfer us and we were apparently suppose to just know we had to then also inform a seperate billing department

3 April 2025
BrandRep logo

Reply from BrandRep

Hi James, I have already forwarded this to the department. But I do see that your billing will not renew.

Rated 1 out of 5 stars

Fired them, Not Good

Fired this company after finding they haven't been doing what they're were paid for year after year. Rankings dropped severely, not even in the top 100. Confirmed multiple times that auto billing was turned off. This morning 3am, fraud alerts from the bank. BrandRep attempted to steal my money again. Alleged computer glich. They now reply with lies. I was at the bank today. I can bring receipts.

11 April 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Hi Michale, I checked our records and our relationship ended 4-05-2023 when you canceled in less than half the commitment agreed upon. You can go into Google maps and do searches for your keywords and see that you are ranking even though the commitment was cut short. Please ask your bank for the fraud alerts. They are not us.

Rated 2 out of 5 stars

I have not had even one customer from…

I have not had even one customer from my website yet
after many years. How can you connect me to be seen by people who are looking. My website address is good for people who know and type it in and not for customers looking in google searching.

8 April 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Hi Kaveh, in your file it shows that you have been receiving leads that are sent to your email. The prospect fills out their info with contact methods. The emails are titled "Lead Notification". If you don't see them please check your "Spam" folder just in case.

Rated 5 out of 5 stars

Thank you BrandRep!!!!

We have been a loyal Client of Brand Rep for since 2018. They are excellent to work with and the service that they offer is a real game changer with regards to business development and new clients. Thank You Brand Rep

8 April 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Thanks Mike, very grateful for these kind words.

Rated 5 out of 5 stars

Google SEO Page Ranking

I used to juggle optimizing Google SEO on top of my workload, after we partnered with BradRep, they have been a great help with running the Google SEO
Ranking campaigns and I am able to shift my focus to strategy and outcome.

6 April 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Your season is here, hope it helps.

Rated 5 out of 5 stars

Professional A+++ Results

Really professional, great results, we got many more hits and customers as a result of working with Brandrep!

5 April 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Fantastic, enjoy the success.

Rated 5 out of 5 stars

Five star business been very pleased…

Five star business been very pleased with all the help and generating my website and everything you guys do great work. I definitely recommend you and believe me. I’ve been approached by plenty of people to switch over and let them do my work for me and I will not do that you guys are top-notch thank you. Look forward to 2025 season

4 April 2025
Unprompted review
BrandRep logo

Reply from BrandRep

We love building sites because that will be your window to new customers.

Rated 3 out of 5 stars

Mediocre help for surveying

Surveying is still not a service that is doing much business by a website presence. Although I may be getting a few jobs through the site, being findable may be worth more than I know. I get most of my business from loyal contractors.

4 April 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Thanks for the feedback Ken. Yes your industry is niche and requires multiple avenues to connect with customers. SEO does provide a doorway that can be utilized by some of your potential cusotmers.

Rated 5 out of 5 stars

BrandRep's Customer Service is Bar None

I have been with BrandRep since 2018. BrandRep's customer service is Bar None. I can call anytime and you always get great service and a friendly voice. I cannot imagine going anywhere else, BrandRep is that good.

3 April 2025
BrandRep logo

Reply from BrandRep

Thank you Catalina for letting us service you.

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