Bravofly Reviews 

I will never book with them anymore. Ever. Booked a flight and they added an extra option without me asking for the option. I have then cancelled the flight with the Full Flex option, and instead of a refund they gave me a Voucher. Total Scam, stay away.

I have booked a trip with Bravofly and I have tried to get in touch with them for over a month now to make an adjustment to my booking. It is impossible to get in touch with anyone even though I have tried to call them numerous times and also sent them a ton of emails to follow upon my request. This is my final try to get in touch with Bravofly, please handle my requests!

I booked a round trip through Bravofly (booking ref: 3077260306). The outbound flight was cancelled by the airline, but Bravofly never notified me. I sent an email requesting a full refund of €401.30 and received no response whatsoever. This is completely unacceptable. I am now pursuing a chargeback through my bank. Avoid this company.

Great service from Bravofly , really appreciate 👏

After having booked and paid for my flight and receiving a confirmation email, I have now, 4 days later, received another email to say my flight was not confirmed. I have also lost money on the refund through the exchange rate. While this is a small amount the principle stands.
I am a frequent traveller who will not be using Bravofly again.

Very good experience!

Scam/Technical error. Booking ID 3171528663. Site showed payment failure, then charged me 900 GBP 24 hours later. Customer service is unreachable. This is a duplicate booking and I demand a full refund.

I booked my flights to Koh Samui Through Bravofly. I am leaving on April 3rd 2026. On March 24th I got a mail that all my flights were cancelled. I contacted costumer service. They offered to refund the flightscosts. I told them all my holday was booked and that if I had to rebook my flights it would cost me a lot more. They told me they could send a request to Lufthanse to rebook my flights. I agreed. They said it could take up to 42 hours to get a response from the airline (Lufthansa). On march 25th I had contact with Lufthansa. They told me there was a problem with the flight from Koh Samui to Bankok on April 18th and that Bravofly needed to request a rebooking so they could change my flight. On friday March 27th I had contact again with costumer service from Bravofly for an update. They told me they were still waiting for an answer of Lufthansa and that I needed to be patient. On March 30th I contacted costumer service Bravofly again for an update. They told me again they have had no response from Lufthansa and that I needed to be patient. I contacted Lufthansa again, but they told me they didn't receive a request from Bravofly, and that they couldn't change my flight without the request from Bravofly (because they are responsible for my booking). On March 31st I contacted Bravofly again, told them my flight is leaving in 3 days and that my patience was running out. They told me they were still waiting for a response of Lufthansa. So I contacted Lufthansa again. They told me they didn't get the request and specifically told me they shoud make the request through the Supportline for travelagents, that i shouldn't worry, because they could still rebook my flights. I contacted Bravofly again through the online chatservice this time. Gave them an update on my contact with Lufthansa and on what they should do. They told me I would get an answer that same day. An hour later they mailed me that Lufthansa had responded that there was no possibility of rebooking and that the only sollution was a refund and that I should contact them within 42 hours. At that point I recontacted Lufthansa and told them about the mail from Bravofly. The lady operator of Lufthansa told me immediately that that information was incorrect, that she would contact her supervisor to take over my booking from Bravofly. The superviser agreed on the base of Bravofly not taking responsability and doing their job. 5 minutes later my flight was rebooked. Same flights and they put me flight from Koh Samui to Bangkok leaving 10 minutes earlier then my original flight. Thank you Lufthansa (since they didn't have to do that). Long story short ... Barvofly didn't do anything and kept me in stress and uncertainty for more than a week (up to 3 days before departure) to just say that the airline couldn't rebook, while this was untrue. Any other person would have already given up and see their holiday lost, with a lot of costs (hotel bookings that couldn't get cancelled that short ahaid). I think it is cruel and neglect. You also can't find how to put in an official complaint on their website.

Flexibility, support very rush

I rarely actually chose to spend time writing a review but here I really find it important.

My flights were cancelled due to the conflict in the middle east. It took me about a month and hours of my time to get a refund from Bravofly.

And the worst part, the dark patterns and nudges towards not requesting a refund are shocking. Firstly, you must again and again and again log into their website (with horrible UI which makes it even harder) to confirm multiple things that you want a refund. Then, when you finally manage to get the option to refund, where you of course have to log in and confirm again, they do everything into tricking you to take a "voucher" instead.

They even hide the option to request a payment refund under a dropdown and in the confirmation pop-up, the primary button is "Take a voucher instead" and you again have to take the secondary button. These are dark patterns at its finest.

Honestly, I feel bad for any older person that would likely be tricked by this website.

my flights were canceld a month ago, and now i recived a refundof 68% of what i paid , i have asked from customer service a few time to explain what exactly was refunded and what didn't, and every time i get an answer that i get what the system decided, and they didn't get refunded foe flexible and other stuff, which i didn't pay for anyway. the problem is they just don't want to give me the details of the refund. so disrespectful

I have booked a trip with this so called company called Bravofly. And I need to get in touch and get answers to questions about the trip and some changes, but it is almost impossible to get in touch with anyone to talk to with only "automatically generated AI" answers in a very limited chat.
So my suggestion, use a real travel company instead. STAY AWAY from this company.

Do not use this company. The Airline canceled my flight and refunded my flight to them months ago . And they have refused to refund me my money over $1200 . Every time I message them they say they are processing it.

Update, I hope someone does reach out to me and you’re not just saying that to make the review look better. Because for months every time I message customer service. They said I will get a email and I get nothing

I didn't recived confirmation e mail

Have some problems with UI and web service but still good impression I have

I booked my business trip through Bravofly, paying 500 euros with the expectation of reliability and support. In business, plans shift—that is the nature of the world we operate in—and I simply needed to change the date of my ticket.
What followed has been nothing short of exhausting.
I submitted my request through their website and was told I would receive a response within three days. I waited. Three days passed. Then five. Then ten. Silence.
I reached out again and again—through chat, through phone—only to be met each time with the same hollow reassurance from an automated voice: “You will hear from us within two days.” Days that never seemed to arrive.
At one point, I was told I would be connected to a representative. I waited on the line for an hour, listening to nothing but the quiet weight of my own frustration. No one came.
In the end, I gave up. I could not afford to wait any longer—not when my trip, my work, my responsibilities were at stake. I had no choice but to book a new ticket directly with the airline.
And I cannot help but feel that this is by design. That this silence, this delay, this endless loop of automated promises—this is the business model. Because how many others are out there, just like me? People who cannot afford to wait. People who are forced to walk away, paying twice just to move forward.
It is not just inconvenient. It is deeply unfair.

Still waiting for the refund. Too slow

Cancelled my flight for no reason. I can still book the flight again on the website but for a much higher price. So it Is still available but they want more money, even though I already booked and paid at the agreed upon price.