Bravofly Reviews 

I'm giving you four stars because sometimes, when we arrive at the final flight, more money is deducted from our account than the ticket price shown. I don't know why this happens, so I'm giving you a rating of 4. Otherwise Your flight is very good!

Have tried for several days to contact - the chat is a joke. SAS cancelled the 16:10 flight to Stockholm, and instead chosing the 16:00 flight to Copenhagen and then to Prague, they changed it to 06:30 the next day!! Now in limbo of what to do - no real phone number to call and no chat - are waiting for hours and hours. And hours.

Easy to contact Bravofly.

Do not use Bravofly! They are a fraudulent company.
I had to cancel my flight due to school holiday date issues, & they took 3wks to respond to my request, then sent through cancellation quotes that expired or showed error before I could accept the quote and get my money back.
I found a phone number for them online +44 2083961209 and rang them every day for 3 days to try to get the issue resolved.
I believe they have this set up to disallow refunds.
Would love to report this on a higher level, but they are in Europe and I’m in Australia.
How do they sleep at night?
Daylight robbery to say the least

Unfortunately, it was a bad experience because I paid for my bag twice, totaling 800. Despite showing my booking receipts, they didn't accept them when I boarded the plane.

Just horrible booking experience. Booking still not confirmed after 72 hours, claims they are looking for a better price. Unwanted feature.

I am writing to express my deep dissatisfaction with the extremely poor level of customer service I have experienced with your platform.

Due to flight cancellations beyond my control, I was entitled to a full refund for my ticket. However, despite multiple attempts to contact your support team, I have encountered delays, lack of clear communication, and an overall failure to process my refund in a timely and professional manner. Only half of the amount was refunded!!!

The customer service has been unresponsive and unhelpful, offering no concrete solutions or updates regarding my case. This level of service is unacceptable, especially in situations involving flight disruptions where customers rely on prompt assistance and transparency.

It is highly disappointing that a company operating in the travel industry does not uphold basic standards of customer care and accountability.
Untrusted travel agency for future ticket reservations.

Super voyage

Customer service is appalling. One has to wait hours on the chat to get an answer.
Although there was a clear option of a flight change from the airline I chose, they would not make this change although I have provided them with all the documentation needed.
They simply did not acknowledge what the airline was providing.
Plus they want now to refund partially after the flight was cancelled by the airline.

!!!ABSOLUTE SCAM!!!
Don’t ever book a flight or any other service though this website.
I booked my flight tickets thinking this was a cheaper option, however they didn’t confirm my booking. I contacted customer service multiple times, but they have no clue what’s going on. They are the worse.
Eventually, they confirmed my booking 6 hours before my flight departure time, however, they charged me an extra $50 saying the ticket price had increased.
!!!ABSOLUTE SCAM!!!

Bravofky is a pathetic AI excuse for a company that will drive you nuts. Imagine a world where you engage in an online chat with a virtual assistant transferring you to an "actual" agent. They then appear to escalate your issue with an eventual response from an unmonitored email address. Sending you around in endless circles with no outcome. Welcome to the world of Bravofly. Avoid like the plague.

The whole process was quick and seamless,got speedy boarding passes and 2x 15kg each thrown is for no extra i would highly recommend BravoFly !

the customer service is absolutely horrible, its impossible to get an answer via email and its not easier via phone. The website is half broken

A reputable company. All the terms of the trip, both round trip and car rental, were handled perfectly. I recommend them.

Everything went smoothley. All staff very polite and considerate

After booking a flight withBravofly, i decided to make it an open ticket through the airline. I contacted the airline who immediately changed it to an open ticket. However, Bravofly decided to refund the ticket, on their own, without my request or consent. Afterwards they did not send me the refund, kept it for themselves. Once I contacted them they said that I had to go through the airline for open tickets even though they refunded it, making the ticket void! Extremely horrible service and legit fraud.

Application is simple and easy to use.

Det var okje

Bravofly is hands down the worst company I have ever dealt with. They cancelled my flight from Vienna to Beijing just 16 days before departure—conveniently missing the 14-day EU compensation window by a mere two days. This was the start of a pre-booked 3-week Asia holiday, yet they left me in total limbo for over a week with zero clear information. I was forced to handle everything on my own, eventually shelling out for expensive last-minute tickets just to save my trip.

The 'support' is a joke. I spent over 10 hours fighting with their lousy app and a useless, unfriendly chat that provided absolutely no solutions. To make matters even worse, it took over two months and endless requests for 'additional documents' to finally get my refund. The cherry on top? They shamelessly deducted a €70 'processing fee.' This is an illegal practice for flights cancelled by the provider, but at this point, they have already robbed me of so much time and sanity that I refuse to waste another second on a lawyer for this trash company. If you value your money and your nerves, stay far away. I hope someone finally puts this shady business out of commission. Worst experience ever.