Overall Brayley Milton Keynes has given me excellent service and help over the last 3+ years from a new Dacia Duster bought to the servicing. I recently exchanged and bought a new Dacia Duster from... See more
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James was an Absolute pleasure to deal with. Extremely smooth process, from the enquiry made online to driving away in my new Dacia 8 days later. Big thanks to James and the team
Company replied
The staff very friendly and welcoming and patient. The motability agent was very helpful from the start. He explained the process and when I collected the car he explained new features on the car a... See more
Company replied
Exactly how a service should be. From the smooth booking process to the call from the service team confirming exactly what I needed, everything was handled professionally. Everyone greeted me with a... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
17 Barnsdale Drive, MK4 4DD, Westcroft, United Kingdom
- 01908 866200
4.5
Excellent
205 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service
The salesman, Joe Fountain was excellent explaining everything. I caught covid so couldn't pick up my car, but Joe delivered it and took my old car and he will be coming back to go through the cars functions. I couldn't have had better customer service.
30 October 2023
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Thank you very much for your great feedback. We are pleased to hear that you were well looked after and will convey your kind comments to Joe.
Joe was really informative but not…
Joe was really informative but not pushy. Great experience.
Highly recommend
23 October 2023
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Thank you very much for your great rating and review. We're delighted to hear that your experience was positive and will convey your kind comments to Joe.
Service excellence
18 October 2023
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Thank you very much - your great rating and review are much appreciated by the team!
Excellent service
Excellent service; price quoted in advanced. Was able to wait for the service. Staff very friendly and helpful
25 September 2023
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The team were very helpful and…
The team were very helpful and everything was sorted with ease
23 September 2023
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
That's great to hear - thank you very much for rating and reviewing your experience so highly!
Great experience
Great experience. Joe was friendly, polite and patient in supporting my car purchase. Not pushy, well informed re the cars available and proactive in following up requests or questions.
Thank you for all your help!!!
22 September 2023
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Thank you very much for your great rating and kind comments, which we will convey to Joe. Your custom is appreciated and we look forward to seeing you in future.
Service was scheduled quickly for a…
Service was scheduled quickly for a date and time that was convenient.
Car returned spotless after service.
11 September 2023
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
service and mot…
Brought my car in for a service and mot booked in for am. Arrived at 8am to be told its an all day appointment and would be done by 4.30pm which is ridiculous. Car was serviced and mot done by 12.30 and invoice printed at 12.40 but still took 3hrs to call me to tell me my car was ready for collection. Not happy at all about this but why when a Car is left at 8am should it take 7.5hrs to get it returned.
11 September 2023
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Thank you for your review. We're sorry to hear that you were disappointed by your experience. We use daily bookings so that we are able to maximize our workload, which enables us to remain competitively priced. However, we have a few slots each day when bookings can be made on a 'while you wait' basis, and if you make clear when booking that you require one of these, we will accommodate if possible. The delay in contacting you was likely the result of delays in our wash bay - in future, if you are happy to forgo your car's complimentary wash, further time can be saved. Kind regards.
Really helpful staff and great value…
Really helpful staff and great value for money. The people at Brayleys have always serviced and sold my cars well and listened to the problems I've had (only software with my EV). LOVE my Zoe 135GTLine! Perfect car for me.
21 June 2023
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Hello and thank you very much for leaving such a great review. We love your Zoe too and hope to look after it for many years to come!
Many Thanks Danny Marino
From original meeting Danny Marino was clear giving information, not just at point of sale, but through whole purchase process. Whenever there was news he passed that detail on. Yesterday when we collected the car all went smoothly in handover including a detailed presentation of the car and all its driving and technical options
16 June 2023
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Thank you very much for taking time to rate and review your experience so positively - Danny and team are working hard to ensure they deliver the best possible customer service so your feedback is very valuable. Thank you again!
Great service …
Great service(thanks Jack) from order to collection a Swift and Professional no stress approach of the purchase of my mums new Car.
Highly recommend if your shopping for a car in Milton Keynes.
31 May 2023
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Thank you very much for your great rating and review; we're really pleased to hear that your purchase experience was positive and will convey your kind comments to Jack. Don't hesitate to let us know if we can be of further assistance.
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
That's great to hear - thank you ever so much for rating and reviewing us so highly!
5 stars for Danny……
Danny provided 5star customer service, excellent communication and managed my expectations with the long delays in the new Dusters arrival. He provided extra support, going up and beyond what would have been expected. Thank you Danny!
It was disappointing that Dacia did not provide a formal apology, explanation or any contact during the 12 month wait. If the review was based solely on them it would be 1 star.
The car itself, so far (day 3) has exceeded my expectations!
16 March 2023
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Danny will be thrilled to receive your kind comments. As for us, we're delighted that you chose to purchase from Brayleys, appreciate your patience and are delighted to hear that you're enjoying your new car. We're sorry that the Dacia UK team weren't responsive and will ensure that your experience will be conveyed to them.
Polite and helpful,car serviced…
Polite and helpful,car serviced 5/5,Thankyou.
20 February 2023
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Thank you very much for leaving such a positive review - we look forward to seeing you again!
I would recommend Brayley’s MK
This is my second time purchasing a car from Brayley’s and the process was very smooth (hence why I returned to them). Danny was my sales advisor and he was able to answer all my questions and help me get the best deal that worked for me. He was patient with me (nothing worse than a pushy salesperson in my opinion) and if I ever need to purchase a car in the future I wouldn’t hesitate to return to Brayley’s.
21 February 2023
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Thank you very much for your kind review - it's much appreciated by Danny and the team. We're delighted that you returned to buy another vehicle from us and look forward to looking after your future motoring needs. Kind regards.
Starting Problem on my CX-30…
Thank you for you assistance today regarding my battery problem on my CX-30. Having spoken with Neil in the showroom he kindly managed to identify the issue and fitted a new one to get me going again.
Thank You Neil and well done Brayley
3 February 2023
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Hi Bob, Thank you for your review, we are very glad we could help with fixing the issue. Please let us know if there is anything else we can do for you; we are more than happy to help!
A great experience
A great experience. Salesperson (Joe F.) offered explanation and advice. Very happy with the sales experience and free coffee.
15 January 2023
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Thank you for your review, we are delighted to hear of your positive experience with Joe and the team. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Taking the pain out of first car purchase
Great experience helping my son buy his first nearly new car. Joe was knowledgeable, helpful, built great rapport with my son and made the whole process straightforward. Thank you Joe!
31 December 2022
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Thank you very much for taking time to rate and review us - it's greatly appreciated. We will be sure to convey your kind comments to Joe.
Really great experience
Really great experience, Joe was very helpful and honestly gave me a great deal, will definitely come back, amazing service
31 December 2022
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
We're delighted to hear that you were well looked after and will convey your kind comments to Joe. Thank you for choosing to purchase from us - enjoy your car!
Very helpful
Joe was incredibly helpful. No issue letting us go for test drive and knew details of car. Thanks for your help.
28 December 2022
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
It's great to hear that your experience was positive - we really appreciate your custom and also taking time to review us!
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