Customer service is excellent; they explain thoroughly what is done. Great service, quick and professional. My car was ready on time and runs perfectly. Highly recommend!
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Great customer service Called to discuss problems with car and then emailed the things that needed doing alongside costs of each item Called again when completed and went through paperwork when car... See more
Company replied
Quick respond , worked in the issue and beyond.great customer service prior within and after the work that been done.
The be st thing about my visit today, was dealing with the lovely Amy, who kept me updated with progress on my car. Nothing like you ,Brayleys’ used to be. I have been coming to you for over 10 years.... See more
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Victoria Road, Ruislip, HA4 0LJ, London, England, United Kingdom
- 020 8845 3551
4.5
Excellent
676 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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See you all next time,,,,,,Thanks,,,,,,Chris.J
A very good warm welcome from reception.
MOT and Service plus fuel pump changed on recall all carried out very well. I Do Not Like The Smell Of Petrol That Has Been Left In The Car.
18 December 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Excellent experience from customer…
Excellent experience from customer service to service department personnel
6 November 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Abiodun, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
My wife’s Honda civic was In for…
My wife’s Honda civic was In for service and Mot. First call was battery leaking acid £180 didn’t go for this it was fine checked second was front wipers £48 said if it fails it’s fine It suddenly passed. Car was serviced ok and washed great joe was fantastic. However picking the car up they said I’m due for timing belt so went away and thought it’s a wet belt system so they have put my car at danger of engine damage as I was never informed of this prior. Please check original booking it wasn’t mentioned. Contacted Dave Carter no response contacted reception via email again no response. Contacted Honda HQ still no response.
What a shower. I will take it further if I hear nothing back as me wife’s cars is a worry now.
Since Andy Parks left this place is bad.
Regards.
Don. Ford 07768122010
29 October 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Thank you for your feedback Mr Ford, I believe our aftersales manager on site has contacted you and rebooked your vehicle for the near future. Apologies for any inconvenience caused
Went to sort out few issues with my…
Went to sort out few issues with my Honda and was welcomed by Mana (Hana) at the service desk. She politely arranged an engineer to examine my issues and came to the car to oversee that I was looked after and also to learn what was wrong. While the engineer was away with my Honda she made me comfortable with some water. With one more issue she arranged to see Mr Shah who came out and arranges to speak to the Manager and will contact me regarding my issue with the radio. Hana made sure I left the showroom with a smile.
4 November 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Kirit, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Hana. We look forward to continuing to welcome you into the dealership for many more years.
Staff great pricing ridiculous
Staff from start to finish, understanding and professional. Pricing way over the top. Highly experienced mechanics are half the price which is where I will be going in the future
15 October 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Nick, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Jake, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Jazz fuel pump recall
Everything went as planned. Dropped car off before 10 and it was ready by 12 which saved me another journey as I had a appointment at 1. Great service - much appreciated.
8 October 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Colin, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Car picked up on time
Car picked up on time. Was kept informed as to what repairs needed doing and those that were not needed to be done immediately. Staff were friendly and informative. When car was returned staff member requested I checked it over and was polite and friendly. Would always use Honda at Ruislip for repairs
9 October 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Lesley, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Very quick while you wait service
Very quick while you wait service. Preet was very polite and helpful. He told me exactly what my car needed along with the cost, and my car was even cleaned for me! Thank you.
6 October 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Joanne, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Good Service
Dipak Lakhani was very helpful and attentive. I had brought in my car for its service, he kept me informed and called when it was ready to collect. Also I had booked a courtesy car, he explained the procedure , I asked about insurance cover etc . I was quite happy with the service given.
I do think the £30.00 charge is far too much!!
1 October 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Sandra, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
My recent Annual service/MOT experience…
My recent Annual service/MOT experience was extremely straightforward.
As it suited me I chose the pick-up and drop-off from my home option (for a nominal amount).
The whole operation “ran like clockwork”
1 October 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Alan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Brilliant Service
Sales executive Katija done well and brilliant! Fast trade within days, easy to trade a new car for a ride
30 September 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Service and MOT with car collection…
Service and MOT with car collection service.
Easily booked ,good communication while car was with them.
Nothing to complain about only praise.
26 September 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Alan, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Staff are extremely courteous helpful…
Staff are extremely courteous helpful and knowledgeable. I have used Brayleys for over 20 years and each year their Customer Service gets better and better.
24 September 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Dinesh, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Prompt attention
Prompt attention, professional advice, nice people.
24 September 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Fred, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Fine service
23 September 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Ivor, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great Customer Experience
Consistent, efficient & effective.
Dipak Lakhani, you’re a star!
19 September 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Larrene, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Friendly efficient service as always
Friendly efficient service as always. Been coming here for a number of years now, standards remain high.
18 September 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi David, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Great service
Polite, helpful customer service and car washed and ready to collect early afternoon
18 September 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Simon, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Reply from Brayleys Cars - Brayley Honda Ruislip
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
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