Brayleys Cars - Brayley Honda Ruislip Reviews 

676
TrustScore 4.5 out of 5

4.5

Victoria Road, Ruislip, HA4 0LJ London, England, GB


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Rated 5 out of 5 stars

Customer service is excellent; they explain thoroughly what is done. Great service, quick and professional. My car was ready on time and runs perfectly. Highly recommend!

Rated 5 out of 5 stars

Great customer service Called to discuss problems with car and then emailed the things that needed doing alongside costs of each item Called again when completed and went through paperwork when car... See more

Company replied

Rated 5 out of 5 stars

Quick respond , worked in the issue and beyond.great customer service prior within and after the work that been done.

Rated 4 out of 5 stars

The be st thing about my visit today, was dealing with the lovely Amy, who kept me updated with progress on my car. Nothing like you ,Brayleys’ used to be. I have been coming to you for over 10 years.... See more

Company replied


Company details

  1. Car dealer
  2. Vehicle repair shop
  3. Used Vehicle Parts Shop
  4. Used car dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Victoria Road, Ruislip, HA4 0LJ, London, England, United Kingdom

  • 020 8845 3551

4.5

Excellent

TrustScore 4.5 out of 5

676 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(676)

3,049 reviews in the last 12 months

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Rated 5 out of 5 stars

excellent customer care

The fact that everything proceeds as expected, no surprises so don't need to worry about anything

11 September 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Miriam, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Stephen and Didpak rescued me

Stephen and Didpak rescued me. This is a fantastic place to bring your car. I’m coming back here.

12 September 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Antionia, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Always a good service

I received a great service as always, thank you very much👍

4 September 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Carol, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Excellent delearship

Excellent delearship, The communication was and the service I received was excellent. Highly recommended.
The Sales executive katija was very helpful throughout the process.

1 September 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Fitted me in for MOT service and a…

Fitted me in for MOT service and a recall without fuss
I was persuaded to sign up for a service plan which would cover this year and next year. It didn’t so I’m a bit disappointed
Dipak was a great guy at the service desk, a real gentleman

3 September 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Nigel, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Excellent service as always from the…

Excellent service as always from the service department especially Dipak Lakhani at South Ruislip.

15 August 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Raksha, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Very friendly and quick to be seen

Very friendly and quick to be seen. My phone was not working on the day (I did not realise) so when I did not respond to the email after dropping off my car (didn't think to check) someone was sent to my house to let me know that I needed to phone them back regarding my MOT/Service. Very kind and efficient service.

14 August 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Tina, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Great service again from Brayleys…

Great service again from Brayleys Ruislip! Very grateful to Dipak for fitting me in at such short notice (for some reason my appointment dropped off their system)

13 August 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Polite and friendly staff

Polite and friendly staff, good communication.

11 August 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Mike, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Dipak was very helpful

Dipak was very helpful. Made sure I was comfortable and found a space for me to work while I waited for my car.

There was coffee and water air con and find this dealer reliable and good value for money, they also recommended service items which were due for the car.

1 August 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Gareth, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Very fast check in and fast collection…

Very fast check in and fast collection process. No need for any repairs or spares so cannot comment on the work.

29 July 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Jitendra, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

As usual Mr Andy Parkes performance…

As usual Mr Andy Parkes performance excellent. He is courteous and a great listener.

29 July 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Thean, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Adjustment to breaking system

The necessary work was carried out in super quick time. The waiting area offered a good selection of coffee and TV and the car was returned in a clean and tidy state. What more could one wish for ?
I.Back (Buckinghamshire)

21 July 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Collected my new HRV today

Collected my new HRV today. Great service again. Bought my first Honda 2 years ago, love it its a fab car, so I traded for a newer one. The process was smooth. Best of all a very kind warm and open and honest customer service team. Special thanks too Angela..who went above and beyond, an amazing professional yet friendly customer service Thank you.

18 July 2025
Unprompted review
Brayleys Cars - Brayley Honda Ruislip logo

Reply from Brayleys Cars - Brayley Honda Ruislip

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

I am very satisfied with the annual…

I am very satisfied with the annual service carried out on my car. I was informed of the necessary repairs ( outside of the service), needed to be carried out.
The only disappointment is that the cost I felt it was a bit on the expensive side.

17 July 2025
Unprompted review
Brayleys Cars - Brayley Honda Ruislip logo

Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Robin, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Top marks to Dipak

Top marks to Dipak, who received me at 7.30. Whilst he was opening and shifting cars waiting to opening. I offered him a cigarette, shame he doesn't smoke.
Then his boss shouted D!! and he was gone to do his duties. Brayleys as ever the bestest.

15 July 2025
Unprompted review
Brayleys Cars - Brayley Honda Ruislip logo

Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Dipakl, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Staff are reliable and did what they…

Staff are reliable and did what they said they would do at the agreed time

3 July 2025
Unprompted review
Brayleys Cars - Brayley Honda Ruislip logo

Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Kate, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere gratitude to the car sales manager Jakub Sivak and the sales director Clive Millen! It was a pleasure to deal with professionals in their field! Friendliness, clear sequence of actions and following an algorithm that has clearly been developed over the years - that's what I liked about this Honda car dealership! We conducted a test drive, completed all the necessary documents and two days later I became the happy owner of a new Honda Jazz Crosstar in a magical, sunny white color! Also, thanks to all the workers who prepared my car: mechanics, car washers and everyone who took part in this!

30 June 2025
Unprompted review
Brayleys Cars - Brayley Honda Ruislip logo

Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Mykola, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Angela was polite experienced and made…

Angela was polite experienced and made the whole experience really easy . It’s not the first time either , Angela sold me a car jaz some 15 years ago as well
and made that one nice and easy experience as well no
Pushy sales tactics Just honest about everything , thank
You Angela .

29 June 2025
Unprompted review
Brayleys Cars - Brayley Honda Ruislip logo

Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Dean, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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