Customer service is excellent; they explain thoroughly what is done. Great service, quick and professional. My car was ready on time and runs perfectly. Highly recommend!
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Great customer service Called to discuss problems with car and then emailed the things that needed doing alongside costs of each item Called again when completed and went through paperwork when car... See more
Company replied
Quick respond , worked in the issue and beyond.great customer service prior within and after the work that been done.
The be st thing about my visit today, was dealing with the lovely Amy, who kept me updated with progress on my car. Nothing like you ,Brayleys’ used to be. I have been coming to you for over 10 years.... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Victoria Road, Ruislip, HA4 0LJ, London, England, United Kingdom
- 020 8845 3551
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Replied to 31% of negative reviews
Typically replies within 1 week
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excellent customer care
The fact that everything proceeds as expected, no surprises so don't need to worry about anything

Reply from Brayleys Cars - Brayley Honda Ruislip
Stephen and Didpak rescued me
Stephen and Didpak rescued me. This is a fantastic place to bring your car. I’m coming back here.

Reply from Brayleys Cars - Brayley Honda Ruislip
Always a good service
I received a great service as always, thank you very much👍

Reply from Brayleys Cars - Brayley Honda Ruislip
Service was fine
Service was fine, nothing exceptional or outstanding
Excellent delearship
Excellent delearship, The communication was and the service I received was excellent. Highly recommended.
The Sales executive katija was very helpful throughout the process.

Reply from Brayleys Cars - Brayley Honda Ruislip
Fitted me in for MOT service and a…
Fitted me in for MOT service and a recall without fuss
I was persuaded to sign up for a service plan which would cover this year and next year. It didn’t so I’m a bit disappointed
Dipak was a great guy at the service desk, a real gentleman

Reply from Brayleys Cars - Brayley Honda Ruislip
Excellent service as always from the…
Excellent service as always from the service department especially Dipak Lakhani at South Ruislip.

Reply from Brayleys Cars - Brayley Honda Ruislip
Very friendly and quick to be seen
Very friendly and quick to be seen. My phone was not working on the day (I did not realise) so when I did not respond to the email after dropping off my car (didn't think to check) someone was sent to my house to let me know that I needed to phone them back regarding my MOT/Service. Very kind and efficient service.

Reply from Brayleys Cars - Brayley Honda Ruislip
Great service again from Brayleys…
Great service again from Brayleys Ruislip! Very grateful to Dipak for fitting me in at such short notice (for some reason my appointment dropped off their system)

Reply from Brayleys Cars - Brayley Honda Ruislip
Polite and friendly staff
Polite and friendly staff, good communication.

Reply from Brayleys Cars - Brayley Honda Ruislip
Dipak was very helpful
Dipak was very helpful. Made sure I was comfortable and found a space for me to work while I waited for my car.
There was coffee and water air con and find this dealer reliable and good value for money, they also recommended service items which were due for the car.

Reply from Brayleys Cars - Brayley Honda Ruislip
Very fast check in and fast collection…
Very fast check in and fast collection process. No need for any repairs or spares so cannot comment on the work.

Reply from Brayleys Cars - Brayley Honda Ruislip
As usual Mr Andy Parkes performance…
As usual Mr Andy Parkes performance excellent. He is courteous and a great listener.

Reply from Brayleys Cars - Brayley Honda Ruislip
Adjustment to breaking system
The necessary work was carried out in super quick time. The waiting area offered a good selection of coffee and TV and the car was returned in a clean and tidy state. What more could one wish for ?
I.Back (Buckinghamshire)

Reply from Brayleys Cars - Brayley Honda Ruislip
Collected my new HRV today
Collected my new HRV today. Great service again. Bought my first Honda 2 years ago, love it its a fab car, so I traded for a newer one. The process was smooth. Best of all a very kind warm and open and honest customer service team. Special thanks too Angela..who went above and beyond, an amazing professional yet friendly customer service Thank you.

Reply from Brayleys Cars - Brayley Honda Ruislip
I am very satisfied with the annual…
I am very satisfied with the annual service carried out on my car. I was informed of the necessary repairs ( outside of the service), needed to be carried out.
The only disappointment is that the cost I felt it was a bit on the expensive side.

Reply from Brayleys Cars - Brayley Honda Ruislip
Top marks to Dipak
Top marks to Dipak, who received me at 7.30. Whilst he was opening and shifting cars waiting to opening. I offered him a cigarette, shame he doesn't smoke.
Then his boss shouted D!! and he was gone to do his duties. Brayleys as ever the bestest.

Reply from Brayleys Cars - Brayley Honda Ruislip
Staff are reliable and did what they…
Staff are reliable and did what they said they would do at the agreed time

Reply from Brayleys Cars - Brayley Honda Ruislip
I would like to express my sincere…
I would like to express my sincere gratitude to the car sales manager Jakub Sivak and the sales director Clive Millen! It was a pleasure to deal with professionals in their field! Friendliness, clear sequence of actions and following an algorithm that has clearly been developed over the years - that's what I liked about this Honda car dealership! We conducted a test drive, completed all the necessary documents and two days later I became the happy owner of a new Honda Jazz Crosstar in a magical, sunny white color! Also, thanks to all the workers who prepared my car: mechanics, car washers and everyone who took part in this!

Reply from Brayleys Cars - Brayley Honda Ruislip
Angela was polite experienced and made…
Angela was polite experienced and made the whole experience really easy . It’s not the first time either , Angela sold me a car jaz some 15 years ago as well
and made that one nice and easy experience as well no
Pushy sales tactics Just honest about everything , thank
You Angela .

Reply from Brayleys Cars - Brayley Honda Ruislip
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