This is the 4th car we have bought from Brayleys St Albans. Mark Gilham has sold us the last 3 and he has been excellent at all times. Providing help not just during the purchase process but wit... See more
Company replied
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This is the 4th car we have bought from Brayleys St Albans. Mark Gilham has sold us the last 3 and he has been excellent at all times. Providing help not just during the purchase process but wit... See more
Company replied
Started by booking for service via call centre. Took far longer than when phoning the show room in the past. Took car in at 8.00am as requested but did not really feel welcome as in the past. I have... See more
Company replied
Second new car purchase from this local Honda supplier. A return to find out more about the new models available and advice from their sales executives . Mark Dealt with my enquiries professionally a... See more
Company replied
As ever I received excellent service from Brayley Honda. I as able to book my car in for service on a day that suited me well. The 'collect and return' service worked a treat, meaning that I could con... See more
Company replied
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Lyon Way, AL4 0LQ, St Albans, England, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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This is my second time bringing my car here for repairs, and the service is just as excellent as the first time! Friendly staff, clear communication, and my car runs perfectly. I know I can always trust them.

Reply from Brayleys Cars - Brayley Honda St Albans
We booked our Honda Jazz in for its annual service, MOT, and recall work. The work was completed on time and the car returned to us with all issues resolved. Mani, the service manager, kept us informed throughout. Excellent customer service.

Reply from Brayleys Cars - Brayley Honda St Albans
Explained to a couple of old technophobes how the phone address book could be added to the car. This had defeated us for some time. So thanks. Our call in was completed quickly as well.

Reply from Brayleys Cars - Brayley Honda St Albans
Friendly service. Even though it’s a bit far, I will be using them again.

Reply from Brayleys Cars - Brayley Honda St Albans
Very easy to arrange service. Pleased that the service was a while you wait slot and was done efficiently. Thank you.

Reply from Brayleys Cars - Brayley Honda St Albans
Rang to remind me MOT and Annual Service due and made appointment. Work carried out without issue and car cleaned and ready for pick up by midafternoon. All very satisfactory.

Reply from Brayleys Cars - Brayley Honda St Albans
Another excellent service from brayley honda st Albans, major purchase of a new crv , bob helped start the process finding the car i wanted with packs fitted and good finance package to match , syed took over the final details to complete the deal, with Andy , Tamara, and mani in service to get the car as required , with additions fitted , thank you to all the team , so friendly and helpful at any time always willing to listen and support.
Many thanks Ivor

Reply from Brayleys Cars - Brayley Honda St Albans
Service and mandatory checks were carried out efficiently.
Unfortunately there were runs after washing from the door mirrors and handles - that I was concerned over from previous experience - so I asked these to be double checked but with the extreme heat this proved not to be viable. I hope these runs can be easily removed
happy with my visit to Brayley Honda St Albans. My car was taken away on my arrival and the recall issues dealt within the time allotted. No complaints

Reply from Brayleys Cars - Brayley Honda St Albans
They delivered what they said they would, on time and with a great welcome, particularly given the ongoing major renovations.

Reply from Brayleys Cars - Brayley Honda St Albans
Excellent experience, punctual, and very helpful in explaining what the service involves. Staff, especially Mr. Mani answered all my queries most professionally.

Reply from Brayleys Cars - Brayley Honda St Albans
Service , MOT rectifying recall all went well . Only negative - somehow date of appt . was 11 July not 11 June resultng in having to leave car 24 hours to enable necessary work . This was an error on the part of whoever took the original appt. call .

Reply from Brayleys Cars - Brayley Honda St Albans
What a pleasure to deal with a company whose salesman, Mark, was knowledgeable, efficient, excellent at communication and always helpful. His advice concerning my choice of car was invaluable. It is a bit daunting to spend a great deal of money on a car but with a clear explanation I felt confident and very happy with my purchase.

Reply from Brayleys Cars - Brayley Honda St Albans

Reply from Brayleys Cars - Brayley Honda St Albans
Great sales team, we dealt with Mark Gillam who is very knowledgeable about all factor of buying a Honda. I highly recommend both Mark and Honda St Albans

Reply from Brayleys Cars - Brayley Honda St Albans
Very polite and vehicle service prompt

Reply from Brayleys Cars - Brayley Honda St Albans
Easy to make appointment and checking in on the day was simple. Tamarra Robey was the receptionist, very helpful and friendly, checking contact details were correct and letting me know as soon as the car was ready to collect.

Reply from Brayleys Cars - Brayley Honda St Albans
All staff we spoke to friendly and helpful, so much so we might be now changing our car.
Never had any issues with this garage or it service.

Reply from Brayleys Cars - Brayley Honda St Albans

Reply from Brayleys Cars - Brayley Honda St Albans
Excellent customer service. Kept informed of cars progress during the day. Excellent work carried out on my car.

Reply from Brayleys Cars - Brayley Honda St Albans
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