Brayleys Cars - Brayley Honda St Albans Reviews 

603
TrustScore 4.5 out of 5

4.7

Lyon Way, AL4 0LQ St Albans, England, GB


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Rated 5 out of 5 stars

This is the 4th car we have bought from Brayleys St Albans. Mark Gilham has sold us the last 3 and he has been excellent at all times. Providing help not just during the purchase process but wit... See more

Company replied

Rated 4 out of 5 stars

Started by booking for service via call centre. Took far longer than when phoning the show room in the past. Took car in at 8.00am as requested but did not really feel welcome as in the past. I have... See more

Company replied

Rated 5 out of 5 stars

Second new car purchase from this local Honda supplier. A return to find out more about the new models available and advice from their sales executives . Mark Dealt with my enquiries professionally a... See more

Company replied

Rated 5 out of 5 stars

As ever I received excellent service from Brayley Honda. I as able to book my car in for service on a day that suited me well. The 'collect and return' service worked a treat, meaning that I could con... See more

Company replied


Company details

  1. Car dealer
  2. Vehicle repair shop
  3. Used Vehicle Parts Shop
  4. Used car dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Lyon Way, AL4 0LQ, St Albans, England, United Kingdom

  • 01727 722000

4.7

Excellent

TrustScore 4.5 out of 5

603 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(603)

3,133 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service




⭐⭐⭐⭐⭐
This is my second time bringing my car here for repairs, and the service is just as excellent as the first time! Friendly staff, clear communication, and my car runs perfectly. I know I can always trust them.

8 August 2025
Unprompted review
Brayleys Cars - Brayley Honda St Albans logo

Reply from Brayleys Cars - Brayley Honda St Albans

Hi Mohammad, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Great customer service

We booked our Honda Jazz in for its annual service, MOT, and recall work. The work was completed on time and the car returned to us with all issues resolved. Mani, the service manager, kept us informed throughout. Excellent customer service.

5 August 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda St Albans

Hi David, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Extra care given

Explained to a couple of old technophobes how the phone address book could be added to the car. This had defeated us for some time. So thanks. Our call in was completed quickly as well.

1 August 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda St Albans

Hi John, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Friendly service

Friendly service. Even though it’s a bit far, I will be using them again.

29 July 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda St Albans

Hi Parvez, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Very good customer experience

Very easy to arrange service. Pleased that the service was a while you wait slot and was done efficiently. Thank you.

28 July 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda St Albans

Hi Nigel, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Good service.

Rang to remind me MOT and Annual Service due and made appointment. Work carried out without issue and car cleaned and ready for pick up by midafternoon. All very satisfactory.

16 July 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda St Albans

Hi Giles, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Another excellent service from brayley…

Another excellent service from brayley honda st Albans, major purchase of a new crv , bob helped start the process finding the car i wanted with packs fitted and good finance package to match , syed took over the final details to complete the deal, with Andy , Tamara, and mani in service to get the car as required , with additions fitted , thank you to all the team , so friendly and helpful at any time always willing to listen and support.
Many thanks Ivor

4 July 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda St Albans

Hi Ivor, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

happy with my visit to Brayley Honda St…

happy with my visit to Brayley Honda St Albans. My car was taken away on my arrival and the recall issues dealt within the time allotted. No complaints

24 June 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda St Albans

Hi Frances, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

They delivered what they said they…

They delivered what they said they would, on time and with a great welcome, particularly given the ongoing major renovations.

23 June 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda St Albans

Hi Mark, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Excellent experience Job Well Done


Excellent experience, punctual, and very helpful in explaining what the service involves. Staff, especially Mr. Mani answered all my queries most professionally.

17 June 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda St Albans

Hi Gazi, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 4 out of 5 stars

Service

Service , MOT rectifying recall all went well . Only negative - somehow date of appt . was 11 July not 11 June resultng in having to leave car 24 hours to enable necessary work . This was an error on the part of whoever took the original appt. call .

11 June 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda St Albans

Hi Christopher, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

And the coffee was delicious too!

What a pleasure to deal with a company whose salesman, Mark, was knowledgeable, efficient, excellent at communication and always helpful. His advice concerning my choice of car was invaluable. It is a bit daunting to spend a great deal of money on a car but with a clear explanation I felt confident and very happy with my purchase.

12 June 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda St Albans

Hi Edward, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Great sales team

Great sales team, we dealt with Mark Gillam who is very knowledgeable about all factor of buying a Honda. I highly recommend both Mark and Honda St Albans

31 May 2025
Unprompted review
Brayleys Cars - Brayley Honda St Albans logo

Reply from Brayleys Cars - Brayley Honda St Albans

Hi Dennis, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Annual Service appointment

Easy to make appointment and checking in on the day was simple. Tamarra Robey was the receptionist, very helpful and friendly, checking contact details were correct and letting me know as soon as the car was ready to collect.

21 May 2025
Unprompted review
Brayleys Cars - Brayley Honda St Albans logo

Reply from Brayleys Cars - Brayley Honda St Albans

Hi Ann, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Tamara. We look forward to continuing to welcome you into the dealership for many more years.

Rated 5 out of 5 stars

All staff we spoke to friendly and…

All staff we spoke to friendly and helpful, so much so we might be now changing our car.
Never had any issues with this garage or it service.

20 May 2025
Unprompted review
Brayleys Cars - Brayley Honda St Albans logo

Reply from Brayleys Cars - Brayley Honda St Albans

Hi, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Kept informed of cars progress during the day. Excellent work carried out on my car.

15 May 2025
Unprompted review
Brayleys Cars - Brayley Honda St Albans logo

Reply from Brayleys Cars - Brayley Honda St Albans

Hi Susan, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

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