This is the 4th car we have bought from Brayleys St Albans. Mark Gilham has sold us the last 3 and he has been excellent at all times. Providing help not just during the purchase process but wit... See more
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Started by booking for service via call centre. Took far longer than when phoning the show room in the past. Took car in at 8.00am as requested but did not really feel welcome as in the past. I have... See more
Company replied
Second new car purchase from this local Honda supplier. A return to find out more about the new models available and advice from their sales executives . Mark Dealt with my enquiries professionally a... See more
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As ever I received excellent service from Brayley Honda. I as able to book my car in for service on a day that suited me well. The 'collect and return' service worked a treat, meaning that I could con... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Lyon Way, AL4 0LQ, St Albans, England, United Kingdom
- 01727 722000
4.7
Excellent
603 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Continuing excellent level of service
Brought our Jazz in for its umpteenth service and MoT. Even though the team has changed, the experience remains very good we are pleased to say.
6 March 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Like a pleasant breeze
Always driven Honda vehicles - on my sixth vehicle (4th vehicle from Brayley Honda). Sales team brilliant!
Service team (both at Enfield and St Albans) brilliant as always again! From booking to collection and delivery - efficient, helpful, pleasant, pro-active and seamless ⭐️⭐️⭐️⭐️⭐️.
24 February 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Freddie, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Car purchase
A seamless and painless process
Friendly and helpful staff
A very easy transaction
24 February 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Ian, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
The Staff were very pleasant and the…
The Staff were very pleasant and the work was carried out efficiently and quickly.
19 February 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Mark, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
The service at Brayley Honda is always…
The service at Brayley Honda is always excellent been a customer for many years.The lady on the service desk is always helpful and friendly cannot fault them.
19 February 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Barry, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
A pleasant experience
A pleasant experience, the staff were friendly and efficient.
19 February 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Dianne, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
I was greeted cheerfully by the Service…
I was greeted cheerfully by the Service Supervisor who had all the necessary paperwork to hand and the work on my car was carried out efficiently. My courtesy car was clean and comfortable - even the heated seats had been turned on which was great on a very cold day! I had updates throughout the day and my car was ready for collection at the time agreed.
17 February 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Louise, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
good service
12 February 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Very good overall.
Coffee offered and produced for me!
Comfy seats and as it happened a very nice lady waiting at same time and we hit it off!
Tamara on Reception friendly’ and helpful.
Car finished promptly.
Valeting not very thorough.
11 February 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Beryl, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Great service and thorough work staff…
Great service and thorough work staff helpful and friendly Thankyou
6 February 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Lynne, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Excellent customer service
Excellent customer service. No hassle courtesy car
3 February 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Neil, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Outstanding Service
Outstanding! To cut a long story short Mani (at Service) solved the problem - knowledgeable - anticipating what parts might be needed which were ordered in. And clear explanation for someone (me) with limited technical knowledge. Cost? less the expected £s not £££s
28 January 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Had the starter button on my Jazz…
Had the starter button on my Jazz replaced.Done quickly/efficiently within the hour with a Honda Happiness support.
Very much helped by Tamara Robey,the service support person so that I knew what was happening and when.
Michael Rose
28 January 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Michael, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Tamara. We look forward to continuing to welcome you into the dealership for many more years.
I emailed a question about a problem…
I emailed a question about a problem with the radio in my second hand CRV, within 15 minutes Manny phoned, I saw him next morning and a few minutes later my problem was over. Thank you, great customer service
24 January 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Bill, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Promt diagnosis of the issue
Promt diagnosis of the issue, timely addressing it pleased with the service
16 January 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Piotr, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Recall issues dealt with promptly
9 January 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Gabrielle, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
everything went according to plan
9 January 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Terry, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Wouldn't go anywhere else to service our Honda
As always, Tamara was so efficient and friendly. She’s a real asset to the company
7 January 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Peta, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Had a service booked on a freezing cold…
Had a service booked on a freezing cold day. I was asked by Andy the manager, if there was any particular time I needed car back. As I had no other transport, they insisted that it was the first service of the day. Thank you!
7 January 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Anna, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
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