Brayleys Cars - Brayley KIA Dunstable Reviews 

541
TrustScore 5 out of 5

4.8

Houghton Road, LU5 5BF Dunstable, Bedfordshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I made a visit to Brayleys to have my Motability car serviced. I had a waiting appointment and when I arrived I was offered a choice of hot and cold drinks and was seated in a very comfortable chair.... See more

Company replied

Rated 5 out of 5 stars

Visited to look at a kia stonic..Oliver Tomkins the sales guy gave me all ofthe information I needed to decide to have that particular car. A test drive was had the decision was made..Oliver kept... See more

Company replied

Rated 5 out of 5 stars

The best car dealership I have ever dealt with. Rather than just pay lip service, the team go out of their way to be friendly and helpful. I seriously cannot fault Brayley’s sales, after service and s... See more

Rated 3 out of 5 stars

The counter staff were very helpful, The service was completed on time and the vehicle cleaned. However, the service book was not filled in incorrectly so I can only hope the correct service was carr... See more


Company details

  1. Car dealer
  2. Vehicle repair shop
  3. Used Vehicle Parts Shop
  4. Used car dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Houghton Road, LU5 5BF, Dunstable, Bedfordshire, United Kingdom

  • 01582477500

4.8

Excellent

TrustScore 5 out of 5

541 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(541)

3,071 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The customer service was amazing

The customer service was amazing. Fiona and her team kept me updated throughout.

1 May 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Amazing experience very easy going and…

Amazing experience very easy going and straight forward no messing about! 5* from me

3 May 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Ryan, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Great dealership

Great showroom plenty stock Peter was super helpful not rushed gave you all the time you needed very knowledgeable Have dealt with this site for many years (excellent service)

19 April 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Joseph, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Great Purchase Process.

We bought a brand new Kia Sportage for our daughter from this garage. Peter Deans was outstanding in every way, from ordering the car to purchasing it. Nothing was too much trouble for him. The hand over was not rushed, he explained all the car’s features in a clear way. Such a different experience from one of the other Kia dealerships locally. We felt safe and comfortable in dealing with him. A fantastic experience.

30 April 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Janaine, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Courteous and efficient

Courteous and efficient

29 April 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Angie, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Car service

Easy to book appointment, staff very efficient, communications good, satisfied with the work done. Overall very good service.

28 April 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Alan, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Amazing staff

We dealt with Herman to get our motorbility car and he made it such a smooth easy process. We cannot thank him enough! Such amazing staff at Kia🤍

28 April 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Becca, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Excellent Service With Professionalism

I recently had an outstanding experience at Brayley Kia Dunstable, particularly thanks to Mr. Herman D’Souza. From the moment I walked in, I was greeted with a warm welcome that set the tone for the rest of my visit.

Mr. D’Souza demonstrated exceptional professionalism and knowledge about the vehicles. He took the time to understand my needs and preferences, guiding me through the available options without any pressure. His communication was clear and concise, making the entire process smooth and enjoyable.

What impressed me most was his willingness to answer all my questions, no matter how small, and his prompt follow-up after my visit. It’s rare to find someone who genuinely cares about ensuring the customer is satisfied.

Overall, I highly recommend Brayley Kia Dunstable and commend Mr. Herman D’Souza for his excellent service. I left feeling valued as a customer and confident in my decision. Thank you for a fantastic experience!

Gabriel Fernandes

28 April 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Mr Fernandes, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Very helpful in getting vehicle booked…

Very helpful in getting vehicle booked in for the date I was looking for and provided advice on reducing the cost

20 April 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Colin, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Service department also excellent. I could not fault the dealership. Staff very pleasant and helpful.

27 April 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Mr Beale, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Efficient

Efficient, friendly.

22 April 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Brian, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Use Brayleys every year for my service…

Use Brayleys every year for my service and MOT. Love the service they offer. Prices are very competitive and never feel as though I have been ripped off.

22 April 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Christine, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Very Good Dealership

I've been using this KIA dealership since circa 2011.
I have never been disappointed or let down by the staff.
Excellent service in both sales & service.

21 April 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 4 out of 5 stars

Good service from service dept.

It was easy to book my car in for a service at a convenient time. I was kept informed through the day and given all the information that I needed to make decisions on further work.
Collection of my car was simple and also I was pleased that the car had been washed.
Although I had a checklist with the invoice, it would have been useful for someone to go through it with me as there are some bits that I didnt understand.

20 April 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Linda, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

Great support and customer service experience

Having had a number of dealings with local Kia garages, Brayley have been, by far, the best to deal with.
Resent experiences with some other garages has been poor, however from the moment we started using Brayley in Dunstable service department, they have been supportive, responsive and flexible.
Great customer service and the best experience in this area.

16 April 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Beth, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

I had an excellent experience buying my…

I had an excellent experience buying my car from the first test drive to picking up the new vehicle and that was all down to Peter Deans.
Thank you Peter for a smooth transition.

19 April 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Tina, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

First service

Excellent service friendly staff. Very easy proccess

14 April 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Sharon, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Excellent service and communication

Excellent service and communication

15 April 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Chris, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 3 out of 5 stars

Great customer service (Jordan) but as…

Great customer service (Jordan) but as always the guys in the workshop don’t care about the customers and are masking their laziness and incompetence behind “ we can’t fault it”. This will be my last Kia. Sick and tired to be taken for a mug on my dime.

15 April 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Thank you for your review. Rest assured, our technical team are as committed to quality service as our front desk; we are sorry that we couldn't replicate the fault during your visit.

Rated 5 out of 5 stars

Brilliant

Brilliant as usual, first class

15 April 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Trisha, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

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