I made a visit to Brayleys to have my Motability car serviced. I had a waiting appointment and when I arrived I was offered a choice of hot and cold drinks and was seated in a very comfortable chair.... See more
Company replied
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I made a visit to Brayleys to have my Motability car serviced. I had a waiting appointment and when I arrived I was offered a choice of hot and cold drinks and was seated in a very comfortable chair.... See more
Company replied
Visited to look at a kia stonic..Oliver Tomkins the sales guy gave me all ofthe information I needed to decide to have that particular car. A test drive was had the decision was made..Oliver kept... See more
Company replied
The best car dealership I have ever dealt with. Rather than just pay lip service, the team go out of their way to be friendly and helpful. I seriously cannot fault Brayley’s sales, after service and s... See more
The counter staff were very helpful, The service was completed on time and the vehicle cleaned. However, the service book was not filled in incorrectly so I can only hope the correct service was carr... See more
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Houghton Road, LU5 5BF, Dunstable, Bedfordshire, United Kingdom
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Replied to 31% of negative reviews
Typically replies within 1 week
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The customer service was amazing. Fiona and her team kept me updated throughout.

Reply from Brayleys Cars - Brayley KIA Dunstable
Amazing experience very easy going and straight forward no messing about! 5* from me

Reply from Brayleys Cars - Brayley KIA Dunstable
Great showroom plenty stock Peter was super helpful not rushed gave you all the time you needed very knowledgeable Have dealt with this site for many years (excellent service)

Reply from Brayleys Cars - Brayley KIA Dunstable
We bought a brand new Kia Sportage for our daughter from this garage. Peter Deans was outstanding in every way, from ordering the car to purchasing it. Nothing was too much trouble for him. The hand over was not rushed, he explained all the car’s features in a clear way. Such a different experience from one of the other Kia dealerships locally. We felt safe and comfortable in dealing with him. A fantastic experience.

Reply from Brayleys Cars - Brayley KIA Dunstable

Reply from Brayleys Cars - Brayley KIA Dunstable
Easy to book appointment, staff very efficient, communications good, satisfied with the work done. Overall very good service.

Reply from Brayleys Cars - Brayley KIA Dunstable
We dealt with Herman to get our motorbility car and he made it such a smooth easy process. We cannot thank him enough! Such amazing staff at Kia🤍

Reply from Brayleys Cars - Brayley KIA Dunstable
I recently had an outstanding experience at Brayley Kia Dunstable, particularly thanks to Mr. Herman D’Souza. From the moment I walked in, I was greeted with a warm welcome that set the tone for the rest of my visit.
Mr. D’Souza demonstrated exceptional professionalism and knowledge about the vehicles. He took the time to understand my needs and preferences, guiding me through the available options without any pressure. His communication was clear and concise, making the entire process smooth and enjoyable.
What impressed me most was his willingness to answer all my questions, no matter how small, and his prompt follow-up after my visit. It’s rare to find someone who genuinely cares about ensuring the customer is satisfied.
Overall, I highly recommend Brayley Kia Dunstable and commend Mr. Herman D’Souza for his excellent service. I left feeling valued as a customer and confident in my decision. Thank you for a fantastic experience!
Gabriel Fernandes

Reply from Brayleys Cars - Brayley KIA Dunstable
Very helpful in getting vehicle booked in for the date I was looking for and provided advice on reducing the cost

Reply from Brayleys Cars - Brayley KIA Dunstable
Customer service was excellent. Service department also excellent. I could not fault the dealership. Staff very pleasant and helpful.

Reply from Brayleys Cars - Brayley KIA Dunstable

Reply from Brayleys Cars - Brayley KIA Dunstable
Use Brayleys every year for my service and MOT. Love the service they offer. Prices are very competitive and never feel as though I have been ripped off.

Reply from Brayleys Cars - Brayley KIA Dunstable
I've been using this KIA dealership since circa 2011.
I have never been disappointed or let down by the staff.
Excellent service in both sales & service.

Reply from Brayleys Cars - Brayley KIA Dunstable
It was easy to book my car in for a service at a convenient time. I was kept informed through the day and given all the information that I needed to make decisions on further work.
Collection of my car was simple and also I was pleased that the car had been washed.
Although I had a checklist with the invoice, it would have been useful for someone to go through it with me as there are some bits that I didnt understand.

Reply from Brayleys Cars - Brayley KIA Dunstable
Having had a number of dealings with local Kia garages, Brayley have been, by far, the best to deal with.
Resent experiences with some other garages has been poor, however from the moment we started using Brayley in Dunstable service department, they have been supportive, responsive and flexible.
Great customer service and the best experience in this area.

Reply from Brayleys Cars - Brayley KIA Dunstable
I had an excellent experience buying my car from the first test drive to picking up the new vehicle and that was all down to Peter Deans.
Thank you Peter for a smooth transition.

Reply from Brayleys Cars - Brayley KIA Dunstable

Reply from Brayleys Cars - Brayley KIA Dunstable
Excellent service and communication

Reply from Brayleys Cars - Brayley KIA Dunstable
Great customer service (Jordan) but as always the guys in the workshop don’t care about the customers and are masking their laziness and incompetence behind “ we can’t fault it”. This will be my last Kia. Sick and tired to be taken for a mug on my dime.

Reply from Brayleys Cars - Brayley KIA Dunstable

Reply from Brayleys Cars - Brayley KIA Dunstable
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