Brayleys Cars - Brayley KIA Dunstable Reviews 

539
TrustScore 5 out of 5

4.8

Houghton Road, LU5 5BF Dunstable, Bedfordshire, GB


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Rated 5 out of 5 stars

I made a visit to Brayleys to have my Motability car serviced. I had a waiting appointment and when I arrived I was offered a choice of hot and cold drinks and was seated in a very comfortable chair.... See more

Company replied

Rated 5 out of 5 stars

Visited to look at a kia stonic..Oliver Tomkins the sales guy gave me all ofthe information I needed to decide to have that particular car. A test drive was had the decision was made..Oliver kept... See more

Company replied

Rated 5 out of 5 stars

Just had my Kia Ceed's annual service, plus some other minor work, done at Brayleys Dunstable. Very easy to request a suitable appointment. Confirmation of appointment very quick. Online check-in also... See more

Company replied

Rated 3 out of 5 stars

Car service was fine. It’s 18 month old so wasn’t expecting problems. However I have a real issue with my inner screw petrol cap jamming even though I leave it quite loose. When car gets hot it jams a... See more

Company replied


Company details

  1. Car dealer
  2. Vehicle repair shop
  3. Used Vehicle Parts Shop
  4. Used car dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Houghton Road, LU5 5BF, Dunstable, Bedfordshire, United Kingdom

  • 01582477500

4.8

Excellent

TrustScore 5 out of 5

539 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(539)

3,049 reviews in the last 12 months

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Rated 5 out of 5 stars

First year's service

First year's service, very pleased with reminder e-mails and messages in advance of making an appointment. Staff always friendly and welcoming, facilities in waiting areas comfortable. Had to wait for 'signing out' completion documents a bit longer than expected, but could see they were having a very busy day on the service desk, so did not mind too much.

31 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

From when you walk through the door to…

From when you walk through the door to reception looking in desk come across very good I would give hundred percent for this and for collecting the car and our clinic come back and the work was carried out much better than any other Kia dealership they’ve done this car before would recommend to anyone

31 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Ron, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Excellent experience from the moment we…

Excellent experience from the moment we walked into the showroom.
Jordan talked us through the options that suited our needs within budget. We had lots of questions and both verbal and written Communication was excellent so we knew exactly what we were buying and the costs involved. Test driving was no issue. At no point did we ever feel pressured to do anything.
We can highly recommend Bradley and in particular Jordan.

16 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Julie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Sat Nav cannot be updated?

5 stars for Brayleys and no stars for KIA. I booked my 2021 Kia Niro for update to my sat nav. I waited while the work was done or in this case not done. after about one hour i was told that after trying 4 or 5 times they could not make it work. They did not know how I could get the sat nav updated. They have not been provided with the appropriate software updates by KIA although a further update is expected in June/July. The service people were very nice but this is ridiculous. my car is only 4.5 years old and i cannot get my sat nav updated??? so disappointed - up till now everything about KIA has been very good.

26 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Jim, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

Existing Customer, Many Years

Hi I have been a customer at Kia Brayleys for many years, and have always had the best service and information provided to me, I have dealt with Herman DSouza now on 2 occasions for purchasing new cars and I must say it was an excellent experience on both occasions,I give Herman 5 star and above rating, very polite and helpful answered all my questions a very nice gentleman would highly recommend,he puts you at ease and also has a great sense of humour too, was an absolute pleasure again with Herman.
I also know all of the staff there including Jake and George and all Service team and they are all a pleasure to deal with, i personally would not go anywere else to buy my cars, Brayley Kia thank you all so much what a great bunch of people you all are highly recommend all of you.
Thank you so much its much appreciated for all of youre help.
Veronica Linnie

27 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Veronica, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Absolutely fantastic experience with…

Absolutely fantastic experience with the engaging, thoughtful and fun staff at Brayleys Kia Dunstable. I personally had the pleasure of being helped by Herman D'souza. Thank you for making this such a great experience for our family.

25 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Rochelle, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Well, that was easy!

Just bought my 4th Kia from Brayley. Dunstable and as usual, a simple and pleasant experience. Salesman Peter was our contact throughout the purchase, answering all the usual customer questions while being very amiable and not "pushy" at all. Would definitely recommend Brayley, so much better than previous main dealers that I have bought from.

21 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Richard, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Very efficient and really helpful

25 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Ann, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Georgina at the Kia Dunstable is one you want.

Georgina at the Kia Dunstable was so amazingly helpful, personable and efficient. Couldn't asked for a better service to be honest, from the short time it took to get all of the MOT, service etc done to the customer service. Outstanding.

19 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Jack, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

The staff were attentive

The staff were attentive, friendly and helpful. Thank you for looking after us.

24 March 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

10/10 service

What a first time experience of purchasing a car on my own!! From start to finish everything was spot on with the smallest detail to the final purchase of the car! This is my second Kia and the service I’ve experienced from this particular garage: Houghton Regis garage was beyond par! Everyone is polite and they go above and beyond to assist you with the vehicle you want!! Even if you experience something that’s not quite right the manager Jake goes the extra mile and takes the job on personally! Can’t fault the garage excellent leadership! And good selection of cars on forecourt to choose from! Thank-you for assisting me with my purchase! Look forward to doing business with this garage in the future!

19 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Salmha, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Service and MOT

I recently had my Cee'd in for a service and MOT, and the team were great from start to finish. Booking was easy, communication was clear, and they kept me updated throughout the whole process. The work was completed quickly and professionally. Impressed with the level of care and honesty, good value and great service. Highly recommended!

20 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Joe, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Great company, friendly and efficient from start to finish

Great company . I always get my MOT and service done by Kia Dunstable. Really friendly and helpful staff from drop off to pick up. They are efficient , friendly and keep you informed as to the progress of the work.
When they do the MOT they check for any other issues minor or major that may need looking at in the future.
I thoroughly recommend them

20 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Wendy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Very easy to deal with and extremely…

Very easy to deal with and extremely helpful

20 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Gary, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Mr Greening took care if us everything…

Mr Greening took care if us everything was satisfactory. We will definitely be returning. He is a credit to brayleys. Pleased with the service and mot

18 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Peter, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Booking service was straight forward on…

Booking service was straight forward on the website, customer services were very helpful and kept me updated. would recommend.

18 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi CM, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Great service

Great service. Car comes back clean

13 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Mrs P Larson, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Staff is so friendly very professional service.

17 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Tehseen, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Staff very friendly and helpful

Staff very friendly and helpful. When I could not access the service video Jordan stepped in and made it possible. That is at least the second time he has rescued me from chaos.

13 March 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Margaret, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

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