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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff. People frequently highlight the helpfulness, politeness, and efficiency of the engineers and administrative personnel. Many appreciate the clear communication, timely arrivals, and the thoroughness with which services are carried out, from new installations to annual maintenance. However, some customers experienced issues with engineers not fully completing tasks, such as testing plug sockets, or leaving without providing necessary paperwork or reports. A few also mentioned a lack of follow-up regarding specific issues.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, a new boiler fitted, a couple of new radiators and new thermostats, all the guys were brilliant. They were very respectful and cleaned up what little mess they made. They put protec... See more

Company replied

Rated 5 out of 5 stars

BRB were a fantastic company who installed a full heating system in my mum’s home. They kept us well informed of every step of the job. Heating system appears to be excellent, no issues noted at this... See more

Company replied

Rated 5 out of 5 stars

Were kept informed about everything from arrival time to any work that needed done.Engineer was young man ,Jack,who was very professional and courteous even taking his shoes off at the door.Explained... See more

Rated 5 out of 5 stars

Have been a customer of BRB for over 7 years. They put in a completely new central heating system and have serviced it every year. Their engineers are always prompt, professional and I know I can rel... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Electrical installation service
  3. Heating equipment supplier
  4. Plumber

Information provided by various external sources

BRB Heating Ltd are expert in all types of Boiler and Central Heating solutions. Competitive Finance is available on ALL of our products and services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

286 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Boiler Service

Service engineer found no problems and efficiently did service

26 September 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

Arrived bang on time

Arrived bang on time, did a good job. Fast and efficient.

23 September 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

Central heating installation

Can't praise this company enough, we had a new central heating system installed 11th September, all done in one day, the guys cleared up any mess, work done to a very high standard. Very happy. Highly recommend BRB Heating.

11 September 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

Central heating installation

All I can say is that they are professional clean and tidy and got the job done
I would highly recommend This company 100 100%
Can’t praise them enough honestly.

30 August 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

Great service

Great service, BRB originally installed my boiler and have been doing the service on it every year since installation. I find the company to be very good, communication about time of visit accurate and very pleasant professional engineers. I would not use anyone else.

30 August 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

Excellent work!

Excellent work, completed in one day. Really happy with the result.

13 August 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

Boiler Service

Very pleasant, helpful engineer. Service carried out quickly and efficiently. Excellent timekeeping re appointment time.?

19 August 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

We had a new boiler replaced today and…

We had a new boiler replaced today and we are thoroughly impressed by the professional manner of the tradesmen,not to mention the quality and manners of the team. They arrived on time, and without taking any breaks the installation was finished by 5pm.Before leaving they tidied up any mess, gave full operational instructions and took all the old appliances away.
I only gave 5 stars because I could not give any more definitely a 10 star company.

15 August 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

Would recommend

Good communication from the company, really efficient and friendly engineer. Had a new boiler put in and some radiators changed, left the place really clean and tidy. Would recommend.

15 August 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

Very efficient ,great service

Very efficient respectful guys, bang on time ,brilliant fitting, left house very tidy .
There customer service was first class and I was kept up to date with all requirements before fitting .
Would highly recommend this company.

13 August 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

Very good company to deal with

Very good company to deal with . Very fairly priced. Guy that serviced my boiler really good and a credit to the company.

9 August 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

Great service provided from start to…

Great service provided from start to finish, job completed to a very high standard, friendly team, left place tidy.

16 July 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

Excellent workmanship and reliable company

Excellent all the way through from start till finish, waiting to start at half seven, team handed, all skilled, polite, hard working and very clean finish. Excellent work from BRB heating

11 July 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

New boiler

The 4 engineers came as planned at 8.00 am. I left the house to leave them to get on with the job. I was contacted 30mins prior to finishing to advise me I could return to be shown the instructions etc. Was very impressed by BRB from start to finish from the surveyor to the men completing the job. I would 100% recommend BRB as it was such a pleasant experience throughout having workman turn up when stated.

5 July 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

A Very happy customer

A Very happy customer. A really professional job done. Even cleaned up after and went above and beyond to get the job done. I’m very impressed. Thank you.

20 June 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 4 out of 5 stars

brb appraisal

The communication was good they kept me informed al the way.prompt arrival and departure however they could have asked if I had noticed changes to pressure which I remembered after the engineer left.

Also would like to know if a follow u service will be done in 2025 under the warranty

17 June 2024
Unprompted review

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