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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff. People frequently highlight the helpfulness, politeness, and efficiency of the engineers and administrative personnel. Many appreciate the clear communication, timely arrivals, and the thoroughness with which services are carried out, from new installations to annual maintenance. However, some customers experienced issues with engineers not fully completing tasks, such as testing plug sockets, or leaving without providing necessary paperwork or reports. A few also mentioned a lack of follow-up regarding specific issues.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, a new boiler fitted, a couple of new radiators and new thermostats, all the guys were brilliant. They were very respectful and cleaned up what little mess they made. They put protec... See more

Company replied

Rated 5 out of 5 stars

BRB were a fantastic company who installed a full heating system in my mum’s home. They kept us well informed of every step of the job. Heating system appears to be excellent, no issues noted at this... See more

Company replied

Rated 5 out of 5 stars

Were kept informed about everything from arrival time to any work that needed done.Engineer was young man ,Jack,who was very professional and courteous even taking his shoes off at the door.Explained... See more

Rated 5 out of 5 stars

Have been a customer of BRB for over 7 years. They put in a completely new central heating system and have serviced it every year. Their engineers are always prompt, professional and I know I can rel... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Electrical installation service
  3. Heating equipment supplier
  4. Plumber

Information provided by various external sources

BRB Heating Ltd are expert in all types of Boiler and Central Heating solutions. Competitive Finance is available on ALL of our products and services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

286 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

First Class Service from BRB Heating LTD

The 4 engineers came as organised at 8.00 am. I left the house then as not to get in their way. I returned at 4.00 pm when they were finishing up. So impressed by BRB, men were so pleasant, explained anything I needed to know. they even swept and tidied up every bit of where they had worked and also hoovered afterward. I could not have wished for a better company to install my heating, I was so impressed and would 100% recommend them. I am just delighted with my new gas heating system. Not forgetting The excellent Carpet fitter who came before and after the job uplifting the carpets and them putting them back down rhe following day.

11 June 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you so much for the great feedback we are glad you had a positive installation experience

Rated 5 out of 5 stars

BRB ARE AWESOME!!!

I can't recommend BRB highly enough. They deserve six stars.
They arrived in plenty of time. they had plenty of staff to replace our full central heating system, including pipework. They left the house tidier than they found it 😊 They were finished in record time. All the floorboards they lifted were replaced and fixed down properly. They are an awesome company to work with.

5 June 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you so much for the great feedback we are glad you had a positive installation experience

Rated 5 out of 5 stars

Excellent service

Excellent service, on time and did exactly what they said they would.

4 June 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you so much for the great feedback we are glad you had a positive experience

Rated 5 out of 5 stars

Plain sailing start to finish.

This company were great to work with and every step of the intended work was explained in detail. All of their reps from first inspection thought to the work team were first rate. Work carried out was perfect with great care taken towards the property and the area was left clean afterwards. I was left with clear instructions of how to use the new central heating system. Great experience all round.

4 June 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you so much for the great feedback we are glad you had a positive experience

Rated 5 out of 5 stars

Best in the business

Have used BRB for a few years now and wouldn’t dream of changing. Any problems I have had have been dealt with quickly and very satisfactorily.

28 May 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you so much for the great feedback we are glad you had a positive experience

Rated 5 out of 5 stars

Good service

Vera and Claire were very helpful in renewing my service contract and arranging my annual service. The service was carried out efficiently at the appointed time with no fuss.

22 May 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you so much for the great feedback we are glad you had a positive experience

Rated 5 out of 5 stars

BRB are fantastic company,

BRB are fantastic company,
Done first
Service, very professional company, come
When they say they will very nice gentleman serviced boiler, highly recommend this
Company they accommodate customers, office staff to manager keep
You
Update,
Seriously can't
Go wrong with BRB, One of
Best company I know
Off thanks to
Everyone fantastic

17 May 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

Central heating

After the installation of our heating system and a trouble free year William from BRB arrived to give the boiler it's first service. He was a pleasant gentleman and was thorough. Will use again.

17 May 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

I had davy and Alan and sparkytoday…

I had davy and Alan and a sparkytoday fitting new central heatingthere work was outstanding no mess was left and they removed some flooring that was not so good and replaced it so I say 5 stars all day long

15 May 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

A good company to deal with.

David carried out our heating service and safety check today. Very friendly manner and did his job well.
Thank you.
Elizabeth Erskine

13 May 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

BRB Heating are an impressive company…

BRB Heating are an impressive company that respond to need and provide an excellent service. They provided a new heating system for my home and also repaired my neighbours ceiling within hours of receiving the call. I highly recommend this company. They employ great professionals and care about customers.

9 April 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks so much for the positive feedback

Rated 5 out of 5 stars

Always arrive at the correct time

Once again they arrived on time for the annual boiler service and kept me updated by text. Nothing worse than waiting in for tradesmen to call and they don't turn up. This company has always provided an excellent service.

2 May 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks so much for the positive feedback

Rated 5 out of 5 stars

1st class job guys were on time did the…

1st class job guys were on time did the job and tidied everything up at the end of the job as tradesmen myself i was always told the cleaning up at the end of the day was the most important they did exactly what i was taught 40 years ago.

30 April 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks so much for the positive feedback

Rated 5 out of 5 stars

Boiler inspection

The boiler inspection guys were lovely and very respectful they were on time got the job done, no problem!

19 April 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback Linda

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