While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff. People frequently highlight the helpfulness, politeness, and efficiency of the engineers and administrative personnel. Many appreciate the clear communication, timely arrivals, and the thoroughness with which services are carried out, from new installations to annual maintenance. However, some customers experienced issues with engineers not fully completing tasks, such as testing plug sockets, or leaving without providing necessary paperwork or reports. A few also mentioned a lack of follow-up regarding specific issues.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, a new boiler fitted, a couple of new radiators and new thermostats, all the guys were brilliant. They were very respectful and cleaned up what little mess they made. They put protec... See more

Company replied

Rated 5 out of 5 stars

BRB were a fantastic company who installed a full heating system in my mum’s home. They kept us well informed of every step of the job. Heating system appears to be excellent, no issues noted at this... See more

Company replied

Rated 5 out of 5 stars

Were kept informed about everything from arrival time to any work that needed done.Engineer was young man ,Jack,who was very professional and courteous even taking his shoes off at the door.Explained... See more

Rated 5 out of 5 stars

Have been a customer of BRB for over 7 years. They put in a completely new central heating system and have serviced it every year. Their engineers are always prompt, professional and I know I can rel... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Electrical installation service
  3. Heating equipment supplier
  4. Plumber

Information provided by various external sources

BRB Heating Ltd are expert in all types of Boiler and Central Heating solutions. Competitive Finance is available on ALL of our products and services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

286 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top class service throughout..Installed…

Top class service throughout..Installed a new boiler for me in 2023 and serviced it yesterday under the conditions of the warmworks grant. Highly recommend.

20 February 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

Friendly

Friendly, efficient service and very helpful.

20 February 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

BRB are really good

BRB are really good, always first class service.I have been with them for just over three years only having to call them out once and that was no problem.They phone you every year for your boiler service and the staff are so nice.Nothing is too much bother.

19 February 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

I highly recommend BRB Heating Ltd.

BRB Heating Ltd fitted a Wind powered Pump a couple of years ago and I was delighted with the work done and the guys fitting it. I took out an insurance policy with them and part of that policy is an annual check of system - the latest check happened on the 8/2. The guys were friendly,polite and professional - they did their job to a high standard checking with me if I had any problems with the system. I recommend a Wind Powered Pump - my electricity costs have halved over the time I’ve had it. I highly recommend BRB Heating Ltd.

8 February 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

Great service

I had a job booked in for replacement valves, GRANT the engineer came in, saw I had a slight Leek (I didn't spot it) he fixed it straight away.. Very courteous engineer, very respectable of my property,, he did the job assigned to him, was very cheery and did a great job.. Would defo recommend BRB

7 February 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

Had a full install of central heating…

Had a full install of central heating system on 02/02/2024 by BRB. All engineers were polite and professional while carrying out job. I was kept in the loop at all times by the engineers on progress etc. Would not hesitate to use / recommend this company again

2 February 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the great feedback we are glad you had a positive installation experience

Rated 5 out of 5 stars

Radiator replacement - full house

Full house radiator replacement (seven radiators). BRB were professional, helpful and efficient throughout.
Surveyor was helpful and took the time to answer all my questions when he came to my property to survey the job requirements. Replacement radiators were delivered on the day by a very efficient and helpful delivery company. The team who actually did the work were great. Did a great job. cleaned up after themselves and walked me round the house afterwards showing me exactly what they had done.
Excellent job from start to finish.

12 January 2024
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the positive feedback we are glad the works went well

Rated 5 out of 5 stars

Staff were great

Staff were great. Everything done to a high standard and nothing was a problem. Talked me through what they were doing and cleaned up after themselves.

14 December 2023
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback we are glad you had a positive experience

Rated 4 out of 5 stars

The electrical and plumbingwork staff…

The electrical and plumbingwork staff were clean quiet and courteous and very efficient. They cleaned up afterwards making a very good job. The only thing
against installation was the carpet fitter did not make a good job of relaying the carpet as i had to make good his mistakes and had to buy metal strip at carpet join. I am awaiting installation of roof panels.

28 January 2024
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the feedback Mr McCulloch we will feedback the information regarding the carpets to our contractor to help us improve on this element going forward.

Rated 5 out of 5 stars

Brilliant BRB Heating Ltd

BRB Heating Ltd kept me informed every single step of the process. By phone or in person, every one I had contact with gave clear information in a professional and friendly manner making everything easy and stress free. I am so pleased with the results. A quiet, efficient heating system installed in one day and a cosy house to enjoy. Thank you so much.

10 January 2024
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your wonderful feedback we are glad you had a good experience and benefiting from your new heating system

Rated 5 out of 5 stars

B R B the Best

I was delighted with the work carried out by an efficient team when installing a central heating system in my home There was little disruption and my home was left c.ean and tidy I can only praise your work team 10 out of ten I would highly recommend your company to any who asks me

5 January 2024
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the great feedback and 5 star review

Rated 5 out of 5 stars

10/10 Service and professionalism

I cannot recommend BRB enough. The team who installed my central heating were prompt, professional and did the job in the time they said. There was no tidying up afterwards as the guys made sure everything was tidy. Cannot thank the team enough the guys were so pleasant and helpful from start to finish.

22 January 2024
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the great feedback and 5 star review

Rated 1 out of 5 stars

No show

No show. Booked for 0800 - 1300. I had to contact them to discover they had made a mistake with the booking. That’s five hours of hanging about waiting pointlessly.

18 January 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Dear Geoff, We sincerely apologise for the inconvenience you experienced with our service, and we appreciate you taking the time to share your feedback. We understand that your time is valuable, and we regret any frustration caused by the scheduling error.

It is disheartening to learn that we fell short of meeting your expectations, and we take full responsibility for the mistake in the booking process that led to the no-show. We understand the importance of punctuality and reliability, and we deeply regret the inconvenience you faced during the five-hour wait.

To address this issue and prevent it from happening in the future, we will be conducting a thorough review of our booking procedures and implementing additional checks to ensure such mistakes are minimised. We value your feedback as it helps us identify areas for improvement, and we are committed to learning from this experience to enhance our services.

As a gesture of goodwill, we would like to offer you a discounted service appointment should you wish to rebook your service visit with us. Please contact our customer service team via admin@brbltd.com or phone 01418920775 to arrange this or discuss any further concerns you may have.

Once again, we apologise for the inconvenience caused and appreciate your understanding. Your feedback is invaluable to us, and we are dedicated to making the necessary improvements to provide you with a better experience in the future.

Thank you for bringing this matter to our attention. Nicola

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look