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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff. People frequently highlight the helpfulness, politeness, and efficiency of the engineers and administrative personnel. Many appreciate the clear communication, timely arrivals, and the thoroughness with which services are carried out, from new installations to annual maintenance. However, some customers experienced issues with engineers not fully completing tasks, such as testing plug sockets, or leaving without providing necessary paperwork or reports. A few also mentioned a lack of follow-up regarding specific issues.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, a new boiler fitted, a couple of new radiators and new thermostats, all the guys were brilliant. They were very respectful and cleaned up what little mess they made. They put protec... See more

Company replied

Rated 5 out of 5 stars

BRB were a fantastic company who installed a full heating system in my mum’s home. They kept us well informed of every step of the job. Heating system appears to be excellent, no issues noted at this... See more

Company replied

Rated 5 out of 5 stars

Were kept informed about everything from arrival time to any work that needed done.Engineer was young man ,Jack,who was very professional and courteous even taking his shoes off at the door.Explained... See more

Rated 5 out of 5 stars

Have been a customer of BRB for over 7 years. They put in a completely new central heating system and have serviced it every year. Their engineers are always prompt, professional and I know I can rel... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Electrical installation service
  3. Heating equipment supplier
  4. Plumber

Information provided by various external sources

BRB Heating Ltd are expert in all types of Boiler and Central Heating solutions. Competitive Finance is available on ALL of our products and services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

286 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Boiler and central heating.

Just had new boiler,and full central heating installed great company from start to finish guys done a great job,and left the house very clean wouldn't hesitate to use again in the future.

17 April 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback Brenda glad you had a great experience

Rated 5 out of 5 stars

BRB Review

Absolutely first class service from BRB. Tradesmen were efficient, tidy and extremely polite and informative. Delighted with all aspects of the service, from the communication prior to the work starting to the finished job 10/10

18 April 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback Alan glad you had a good experience

Rated 5 out of 5 stars

Excellent company

Excellent company. A new boiler and 5 new radiators fitted. The engeneers, who did the work, were friendly, professional, and did a great job, that I am very happy with. Also the engineers who did the service a year later, recently, were the very same. I will definitely be taking a plan with BRB. Excellent company. Five stars.

8 April 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

A great service from start to finish

A great service from start to finish. A new boiler, 8 replacement radiators and two new ones installed in a day and a half. The three guys who did the job were polite, helpful and very efficient. The house is warmer already !

3 April 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you Jack for the great review we are glad it all went well

Rated 5 out of 5 stars

They went above and beyond

This company came and installed a complete central heating system within my property, totally professional from beginning to end, work ethic from all involved was second to none….

Would highly recommend this company to anybody who may have some work they may need carried out

Totally went above and beyond and my home actually looked like nothing had took place again this due to their work ethic and professionalism

29 March 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks so much for the great feedback Gary glad you had a positive experience

Rated 5 out of 5 stars

Great New Central heating system installed by an excellent team of highly trained engineers.

My 94 yr old Mother in Law needed a new boiler and radiators as the old one brokedown a few weeks ago for the umpteenth time. What she received from warm wise Scotland was a new Eco highly efficient heating system installed by very professional and highly trained engineers from BRB, cannot praise them enough, they were superb.

28 March 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the positive feedback

Rated 5 out of 5 stars

A totally reliable company

A totally reliable company. Easy to contact and arrange things. Great value for money.

20 March 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

O n time

O n time, job completed very quickly, pleasant workman

18 March 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

Highly recommend this company

Absolutely delighted with the work carried out all in one day to install a new boiler and new radiators throughout. Had great communication before and during the install informing me of all the working being carried out, how and when. Took time to assist with the programming of the heating timer and explained how to operate the boiler. No mess was left in the house. Fantastic job done and would highly recommend this company. Would definitely use them again.

14 March 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback Mrs Donnelly

Rated 5 out of 5 stars

I am very happy with the service…

I am very happy with the service provided by BRB both by telephone and in person. They are friendly and professional and I would not hesitate to recommend them to others.

14 March 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback Moira

Rated 5 out of 5 stars

First class

First class. Guys were great and just went about their business

8 March 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback John

Rated 1 out of 5 stars

Damages to my house

Not happy at all, got a boiler fitted and my lino that is only 2 months old got 2 ripped in 2 places as well as 4 more damages, the guys that fitted wasn't provisional one of them asked if I was going out when they arrived, why is that important, after 3 weeks of complaints I finally got the lino replaced, its had 1 repair already, Ive just rang the emergency repair number to try and get the water and heating fixed and the guy made up an excuse not to come out, not great

12 February 2024
Unprompted review
Rated 5 out of 5 stars

What a nice bunch!!

What a nice bunch!!, professional, friendly and efficient. They explained everything, took care of everything and left no mess. The installation was a breeze and I am really happy with the team. A well-deserved five stars!!

28 February 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback we are glad the works went well

Rated 5 out of 5 stars

Great service,very pleasant young man

Great service,very pleasant young man, answered my concerns and reassured me that if I had any concerns in future to contact BRB very professional.

28 February 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

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