Breeze House Reviews 

198
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly sales staff for providing extremely helpful advice without any sales pressure. Communication maintained throughout the entire ordering and delivery process is consistently highlighted as exceptionally clear, reliable, and informative. The installation teams always arrive promptly on schedule, working efficiently and professionally to complete setups quickly. Furthermore, people truly love the stunning products, noting that these sturdy garden buildings are built to last and look wonderful. Reviewers consistently emphasize that dealing with every member of the team is an absolute pleasure from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the helpful and knowledgeable... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless experience from ordering to... See more

Product

Users describe positive interactions with product, consistently praising the outstanding craftsmanship and... See more

Quality

Consumers find quality to be exceptional, expressing delight with the outstanding craftsmanship and sturdy... See more

Customer service

Clients share positive opinions on customer_service, noting that staff are consistently helpful, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service was superb. Everything went to plan. The team arrived on time, were very polite, great communication, on time, worked hard and completed the installation very efficiently and quickly. We coul... See more

Company replied

Rated 5 out of 5 stars

This was a very impulsive purchase after a visit to the ideal home show and falling in love with the Breeze House. The sales process was extremely no pressure and pleasurable at all stages. Communic... See more

Company replied

Rated 5 out of 5 stars

Delighted with our Mara Breeze House. Excellent in every respect. Kept well informed by the office and delivered as promised. Installation team Callum and Alex pleasant and polite. Clearly happy in th... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish, Jayne Lewis looked after us at the show site in Leek, explaining everything without any pressure sales, and advised us on all options available. We opted for the Ma... See more

Company replied


Company details

  1. Garden building supplier

Written by the company

An exclusive range of luxury garden gazebos & thatched garden buildings. Breeze House are the original thatch gazebo creators for the perfect garden escape


Contact info

4.9

Excellent

TrustScore 5 out of 5

198 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(198)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from beginning to…

Excellent service from beginning to end. We are absolutely delighted with our Mara Breeze House. Outstanding craftsmanship and materials used. It has proved to be a really beautiful feature in our garden and a pleasure to use. We would highly recommend Breeze House.

16 April 2026
Unprompted review
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Reply from Breeze House

Lovely review thank you! What a beautiful time of year for your to start using your Mara. Just perfect.

Rated 5 out of 5 stars

Excellent customer experience from…

Excellent customer experience from sales to installation. End product is amazing, so pleased we made this choice . The installation guys were fantastic, so polite, pleasant & efficient,

21 April 2026
Unprompted review
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Reply from Breeze House

What an excellent review thanks Bev. We're delighted you're happy with your Breeze House and the service you received.

Rated 5 out of 5 stars

Our Mara Upgrade

Our Mara Upgrade
The upgrade process with Breeze House and all of their super staff has been painfree in fact they all made us (customers) feel very important to them and accordingly we would recommend them to everyone
Very well done Breeze House staff

17 April 2026
Unprompted review
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Reply from Breeze House

Thank you for the 5* review on your upgrade. We take huge pride in our customer service and glad you had a great experience.

Rated 5 out of 5 stars

Excellent Company and Procut

We purchased our second Breeze House in August following our house move. It was delivered and erected as per our requirements. They attended very quickly to replace a few screws that had snapped, due to a manufacturing error I believe. I cannot fault the product, the service or the value, and highly recommend this company.

15 April 2026
Unprompted review
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Reply from Breeze House

Thank you for the 5* review. A pleasure to have you as such a loyal customer! Enjoy!

Rated 5 out of 5 stars

From the moment of ordering to the…

From the moment of ordering to the final installation the service has been exceptional polite precise the product itself is of the highest quality absolutely brilliant never any issues never any concerns thank you all. Kindest regards.
J.White

9 April 2026
Unprompted review
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Reply from Breeze House

Thank you very much for the 5 star review Jeremy. We'll be sure to make sure the team see this - it means a lot to them.

Rated 5 out of 5 stars

Beautiful top quality product

Beautiful top quality product. Immaculate service from the start. We are really pleased with everything.

11 April 2026
Unprompted review
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Reply from Breeze House

Lovely review thank you Carol. It's our pleasure.

Rated 5 out of 5 stars

Excellent Re-Thatch Service

This is the second time we have had our Savannah Breeze House re-thatched, and once again the service has been outstanding.

The office team provided excellent communication throughout and were both professional and understanding of my personal circumstances. They were also very accommodating when it came to a few tweaks during the installation of the new roof canopy.

Alex and Rob arrived promptly and kindly helped me move the furniture before starting work. They worked efficiently and with real expertise, clearly a great team.

Alex was one of the most polite tradespeople I have dealt with and showed a genuine passion for both his craft and the company — a real asset. Rob was equally polite and professional, and it was a pleasure to make cups of tea for them both.

I would have no hesitation in recommending a re-thatch. They also left everything clean and tidy, clearly taking pride in their work.

Thank you, Alex and Rob — a well-deserved 5-star service.

9 April 2026
Unprompted review
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Reply from Breeze House

Susan...thank you for the wonderful review. We have passed this onto Alex and Rob - they are delighted. We're so pleased you're continuing to use your Breeze House after all this time.

Rated 5 out of 5 stars

The replacement of the approx

The replacement of the approx. 15 yr old roof and lining was a transformation. The breeze house is the best thing I ever bought. Thank you my daughter said it looked like new.

25 March 2026
Unprompted review
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Reply from Breeze House

Wow! That's so great to hear Caroline. We hope you continue to enjoy your Breeze House for many more years! Thank you for the great review.

Rated 5 out of 5 stars

Good customer service

Good customer service, kept us informed during awaiting delivery phase and an excellent installation team. Very happy with our Savannah Breeze House

25 March 2026
Unprompted review
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Reply from Breeze House

Lovely! Thanks for the 5 star review Mark. A great time to get your Breeze House to enjoy all summer long!

Rated 5 out of 5 stars

From placing the initial order to…

From placing the initial order to completions of installation the Breeze House staff have kept in regular contact to ensure all was in order.
The installation team were excellent and the Savannah unit complete on time and is outstanding.

23 March 2026
Unprompted review
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Reply from Breeze House

John - thank you for the great 5 star review! Enjoy your Savannah!

Rated 5 out of 5 stars

Mara Breeze House

Ordered a Mara Breeze House in September from Paradise Park in Newhaven. Unable to get installed at the time due to builder difficulties at my end. Received excellent communication from head office.

On the day of installation the two “young men” were polite, professional and informative. They were happy to tweak the direction of the entrance to the Breeze House which is of a high quality. They left the site spotless. Instructions were given re future upgrades and maintenance of the structure.

If I could give 6 stars I would. Can definitely recommend to others without and hesitation.

19 March 2026
Unprompted review
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Reply from Breeze House

It's so lovely to get feedback like this. We're so happy you've had a great experience and hope you enjoy every moment in your Breeze House.

Rated 5 out of 5 stars

Its Been a Breeze

From point of purchase, through to installation, it literally has been a breeze purchasing our Breeze House!

Both fitters, Gus & Sam could not have been tidier and more efficient and were most courteous and polite.

Superb quality product, great craftsmanship and attention to detail. We can't wait to enjoy the summer ahead!

17 March 2026
Unprompted review
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Reply from Breeze House

Ahh this is such a lovely review thank you! It means a lot to get feedback like this. We hope you have many happy times in your Breeze House.

Rated 5 out of 5 stars

Breeze House

Two gentlemen put up our new Breeze house within 3 hours. Absolutely brilliant product and service!!

6 March 2026
Unprompted review
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Reply from Breeze House

Thank you for the 5 star review Sania.

Rated 5 out of 5 stars

They arrived promptly

They arrived promptly, worked diligently and completed the work to a high standard.

3 March 2026
Unprompted review
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Reply from Breeze House

Thank you for the 5 star review John.

Rated 5 out of 5 stars

Quality & Service

Fantastic company with superb product. Installation was a delight - friendly & professional.
Quality in every detail. The bench cushions are nicely firm, the scatter cushions are beautiful.
Remember to book an electrician to wire in lights & heater.

5 March 2026
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for the lovely 5* review Carol.

Rated 5 out of 5 stars

Two man team arrived early to attach a…

Two man team arrived early to attach a new thatch to our Breeze House. Professional service, walked me around the work they had done with a full explanation and cleaned up completely after themselves. Very happy with the service we received!!

26 February 2026
Unprompted review
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Reply from Breeze House

Thanks for the 5 star review Darryl. We love you're taking the time to look after your Breeze House so you can enjoy it for many years!

Rated 5 out of 5 stars

This is the second time we have moved…

This is the second time we have moved our Safari hut. the two man team hailing from Stoke (we are in Norfolk) arrived early and did a great job of dismantling and after some issues with the posts and the sub-floor (sorted with Head office and now replaced) returned and put the hut up in very short order. Fast, friendly and efficient, thanks!

2 March 2026
Unprompted review
Breeze House logo

Reply from Breeze House

Oh sounds amazing and we're so pleased you've decided to take your Breeze House with you so you can continue to enjoy your time in it! Thanks for the lovely feedback.

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