Breeze House Reviews 

201
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly sales staff for providing extremely helpful advice without any sales pressure. Communication maintained throughout the entire ordering and delivery process is consistently highlighted as exceptionally clear, reliable, and informative. The installation teams always arrive promptly on schedule, working efficiently and professionally to complete setups quickly. Furthermore, people truly love the stunning products, noting that these sturdy garden buildings are built to last and look wonderful. Reviewers consistently emphasize that dealing with every member of the team is an absolute pleasure from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the helpful and knowledgeable... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless experience from ordering to... See more

Product

Users describe positive interactions with product, consistently praising the outstanding craftsmanship and... See more

Quality

Consumers find quality to be exceptional, expressing delight with the outstanding craftsmanship and sturdy... See more

Customer service

Clients share positive opinions on customer_service, noting that staff are consistently helpful, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service was superb. Everything went to plan. The team arrived on time, were very polite, great communication, on time, worked hard and completed the installation very efficiently and quickly. We coul... See more

Company replied

Rated 5 out of 5 stars

This was a very impulsive purchase after a visit to the ideal home show and falling in love with the Breeze House. The sales process was extremely no pressure and pleasurable at all stages. Communic... See more

Company replied

Rated 5 out of 5 stars

Delighted with our Mara Breeze House. Excellent in every respect. Kept well informed by the office and delivered as promised. Installation team Callum and Alex pleasant and polite. Clearly happy in th... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish, Jayne Lewis looked after us at the show site in Leek, explaining everything without any pressure sales, and advised us on all options available. We opted for the Ma... See more

Company replied


Company details

  1. Garden building supplier

Written by the company

An exclusive range of luxury garden gazebos & thatched garden buildings. Breeze House are the original thatch gazebo creators for the perfect garden escape


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(201)

102 reviews in the last 12 months

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Rated 5 out of 5 stars

Two man team arrived early to attach a…

Two man team arrived early to attach a new thatch to our Breeze House. Professional service, walked me around the work they had done with a full explanation and cleaned up completely after themselves. Very happy with the service we received!!

26 February 2026
Unprompted review
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Reply from Breeze House

Thanks for the 5 star review Darryl. We love you're taking the time to look after your Breeze House so you can enjoy it for many years!

Rated 5 out of 5 stars

This is the second time we have moved…

This is the second time we have moved our Safari hut. the two man team hailing from Stoke (we are in Norfolk) arrived early and did a great job of dismantling and after some issues with the posts and the sub-floor (sorted with Head office and now replaced) returned and put the hut up in very short order. Fast, friendly and efficient, thanks!

2 March 2026
Unprompted review
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Reply from Breeze House

Oh sounds amazing and we're so pleased you've decided to take your Breeze House with you so you can continue to enjoy your time in it! Thanks for the lovely feedback.

Rated 5 out of 5 stars

Breeze House

Wow, this company is amazing, from start to finish we had first class service, Edd at Nottingham, nothing was to much trouble when we were selecting, had follow up from head office on installation and the guys arrived on time and worked non stop, first class job,

15 December 2025
Unprompted review
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Reply from Breeze House

That's so great to hear thank you!

Rated 5 out of 5 stars

First Class Company

First class company and great customer service. We love our Tea Hut and have had for just over 10 years. We have just got the thatch roof re-done and the guys were great, it didn't take long at all. They were really pleasant and tidied all the loose thatch before they left and explained how to keep the internal lining clean. The service team were great at keeping us updated and booking everything in. Highly recommend this company

26 January 2026
Unprompted review
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Reply from Breeze House

Thank you for the 5 star review Jo. It's lovely to know you are still loving your Breeze House after 10 years. I bet it feels like new with the new thatch!

Rated 5 out of 5 stars

Fabulous, quality garden building

Fabulous, quality garden building. The purchase and installation process was flawless with good communication at all times. Excellent and efficient installers.

16 December 2025
Unprompted review
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Reply from Breeze House

Lovely review thank you Chris! We hope you make many happy memories in your Breeze House with friends and family.

Rated 5 out of 5 stars

Our Safari Breeze House…

We have had our Safari Breeze House since 2006, which consisted of open sides and canvas covers. Over time we changed the thatch roof to the longer life combination thatch. Now in 2025 some 19 years later with no sign of wear and tear or even issues with the wooden structure, we decided to Invest in an upgrade in filling in the panels with glass above and a book case in one of the rear sections and with a glass door. We also changed the internal roof lining. The installers were excellent and nothing was too much trouble. From start to finish we were pleased. Now we can look forward to enjoying this even more. We would like to thank everyone for the kindness and the excellent service we received.

16 December 2025
Unprompted review
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Reply from Breeze House

John, thank you for this amazing testimonial. We love how you've been using your Breeze House for 19 years and still love it. We're always happy to be of service and glad you can enjoy your Breeze House for many more years.

Rated 5 out of 5 stars

From seeing the superb Savannah on…

From seeing the superb Savannah on display to getting it fitted in my back garden took less than way expected. I was very cautious about paying upfront before the fitting. Obviously had not one single issue from purchase to installation. It’s truly amazing 🤩 the service was great. The guys who installed were so professional and very tidy with tool boxes, and made no mess.

17 December 2025
Unprompted review
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Reply from Breeze House

Thank you for the glowing review Lady Fiona. We're delighted to have exceeded your expectations. Enjoy your time in your Breeze House.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, Jayne Lewis looked after us at the show site in Leek, explaining everything without any pressure sales, and advised us on all options available. We opted for the Mara with combination thatch, high lighted roof, reading nook, heating and lights. Two great guys erected the breeze house exactly 2weeks later, very professional and respectful of our needs. Looks like it will be Xmas dinner in the breeze house, big thanks to everyone at Breeze House.

12 December 2025
Unprompted review
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Reply from Breeze House

Thank you for your lovely review Glyn, we're so glad you love your Mara as much as we do! Have a fabulous time celebrating Christmas in there, it is the perfect setting!

Rated 5 out of 5 stars

We have had a Breeze House for more than ten years when we decided to upgrade from canvas side panels to glass sections and a bookcase

We have had a Breeze House for more than 10 years and it has withstood the weather very well over this period of time. We decided to upgrade from canvas sides to 2 glass panels sections, one glass door section and a bookcase section. The guys who came and did the instalation were excellent. We really like the look of the new panels and I'm sure we will use the Breeze House much more now.
If I have one grip it is that the door comes with a handle and door catch, which is a bit flimsy and we would have prefered to have a door handle with a lock on it.

17 November 2025
Unprompted review
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Reply from Breeze House

Thank you for your review Phillip, it's great to know that you're still enjoying your Breeze House after 10 years, and hope that the upgrade makes it feel brand new again!

Thank you for your feedback too, it really is important to us!

Rated 5 out of 5 stars

Mara experience

The whole experience was excellent from the initial phone call and follow up conversations. We went to Penrith to see the product and were very impressed by the Mara house and all the information passed on to us. We've been kept informed every step of the way. The delivery men who set up were excellent, very professional and worked hard. We are thrilled with the house.

24 November 2025
Unprompted review
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Reply from Breeze House

Thank you for your lovely review Hilary, we hope that you enjoy your Mara for many years to come!

Rated 4 out of 5 stars

Easy process from start to finish.

Easy process from start to finish.
Staff were friendly and informative.
Highly recommend and I’m
Sure we will use again in the future.

20 November 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for your review Shelley!

Rated 4 out of 5 stars

I found The Breeze House company…

I found The Breeze House company extremely professional during the construction of my breeze house and very respectfully clean during and after build! everything went without a hitch! It looks absolutely wonderful in my garden I am so pleased with it as it’s a big talking point when I have guests

11 November 2025
Unprompted review
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Reply from Breeze House

Thanks for the great review Susan. We hope you make many happy memories in your Breeze House.

Rated 5 out of 5 stars

Our hut

The guys turned up nice and early very polite got on with the job very helpful telling us how to take care of the unit looks amazing very tropical very happy with you and your guys❤️🌴🛖

5 November 2025
Unprompted review
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Reply from Breeze House

Thank you for the lovely review Norman! Now to enjoy your new Breeze House

Rated 5 out of 5 stars

Excellent quick Oasis Installation.

We were well prepared for our installation, but the team were amazing. Ours is the smallest ‘room’, an Oasis, but as we have just moved into our downsize house after the family home, we are over the moon with our addition to the small garden.

3 November 2025
Unprompted review
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Reply from Breeze House

Sounds just perfect David! Thank you for the 5* review. Enjoy your Oasis!

Rated 5 out of 5 stars

Had my breeze house re roofed

Had my breeze house re roofed
They arrived on time
Excellent job
Would Definitely recommend

31 October 2025
Unprompted review
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Reply from Breeze House

Thanks for the 5* review Julie. Great to see you're getting your Breeze House Winter ready.

Rated 5 out of 5 stars

Savanna Breeze home

we purchased a Savanna from Breeze and could not have had a better experience. We had the ability to configure our House from an amazing choice of options, agree an installation date to suit ourselves ( which we had to change and was accommodated without any fuss), and paid for a couple of weeks before installation.
we took up the offer of a factory visit which is well worth doing if you can afford the time, just to understand the process and care taken to make your ideal home. As for the installation day, great engagement from the logistics team and we could not have asked for a better team of fitters.. Jason and Sam both professional polite and knowledgeable and very very tidy! super work all a great team effort. As for the Savanna home , it’s superb!

27 October 2025
Unprompted review
Breeze House logo

Reply from Breeze House

What a wonderful review. Thanks so much Alastair. We're delighted that you're pleased with your Breeze House and the whole experience. Thank you!

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