Brennan Reviews 

991
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 593 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality and design, highlighting its effectiveness as an all-in-one solution for managing large music collections and its excellent sound. Many found the devices straightforward to set up and easy to use, appreciating the quick CD ripping and overall user experience. The delivery service is consistently described as fast and reliable, with orders arriving promptly and well-packaged. However, some customers noted product faults, with devices developing issues or becoming unrepairable. Others found the products not user-friendly, experiencing functionality problems or delivery concerns like items being left unattended or not received.

What people talk about most

Product

Customers had positive experiences with the product, often praising its quality, ease of use, and... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many customers finding the product easy to set... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting the incredibly quick... See more

Quality

Reviewers mention positive feedback about quality, with many describing the products as spectacular,... See more

Order

People report positive experiences with order, highlighting the straightforward ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working. Brennan support gave me clear instructions of what to do. I'm not naturally good... See more

Company replied

Rated 5 out of 5 stars

The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with the speed of delivery , ordered at about 16:00 , delivered at 07:20 the following morning. So far I have loaded about 5000 tracks & am currently compressing them to FLAC .... See more

Company replied

Rated 5 out of 5 stars

Good communication. Fast response to question and clear answer given m Replacement SD card shipped quickly and well packaged. Arrived safely and Brennan is now working once again.

Company replied


Company details

  1. Electronics & Technology

Information provided by various external sources

Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

991 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(991)

564 reviews in the last 12 months

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Rated 5 out of 5 stars

Brennan B3

The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines a CD ripper, music server, amplifier, and streamer into a single compact box, making it incredibly convenient for home use. Came well packaged in great condition. Went for the refurbished option and looks as new with the same guarantee. Really straightforward to set up and easy to use Takes only a couple of minutes to rip each cd. Really pleased with it so far.

8 June 2026
Brennan logo

Reply from Brennan

Hello John
Thank you for your comprehensive review and the 5 star rating. Refurbs are a great deal, we don't get that many and they are always snapped up. We are glad you are happy.
Jenny

Rated 5 out of 5 stars

Brennan gives you the link you need

With Brennan you get what it says on the box for a reasonable price

8 June 2026
Brennan logo

Reply from Brennan

Hello Bob
Thank you for your 5 star review for your Brennan VB1, for other readers this is a device that lets you play vinyl and other music sources wirelessly to Sonos speakers and Brennan music players.
Jenny

Rated 5 out of 5 stars

Bought this to replace my Brennan JB7

Bought this to replace my Brennan JB& as the screen has faded. Rather than repair decided an upgrade was best. We are NOT disappointed

8 June 2026
Brennan logo

Reply from Brennan

Hello Austin
Thank you for your compliment for the Brennan B3+ and your 5 star review.
Jenny

Rated 5 out of 5 stars

Not Quite for Me, But Excellent Quality and Support

Although the Brennan B3+ wasn’t quite the right fit for my particular needs, I was impressed by its build quality and overall design. It feels like a well-made, thoughtfully engineered product. What stood out most was the excellent customer service—friendly, responsive, and genuinely helpful throughout. While I ultimately decided it wasn’t for me, I can certainly appreciate the quality of the unit and the outstanding support behind it.

1 June 2026
Unprompted review
Brennan logo

Reply from Brennan

Hi Robert
Thank you for your 5 star review. For some people, the Brennan B3 isn't what they are looking for and we understand that. Thank you for your comments on our service and quality - all helpful.
Jenny

Rated 5 out of 5 stars

I purchased the B3+ to replace my old…

I purchased the B3+ to replace my old and tired JB7, and what a surprise!
It is superb and works perfectly. I wish I that I had done so sooner. Well done Brennan 5 stars.

28 May 2026
Brennan logo

Reply from Brennan

Hello Ian
Thank you for your lovely 5 star review for your Brennan B3+.
Jenny

Rated 5 out of 5 stars

Great products

Great products, good communication from the support team…

5 May 2026
Brennan logo

Reply from Brennan

Hi Stephen
Thank you for your 5 star review for your SD card.
Jenny

Rated 5 out of 5 stars

Easy to use

Simple to use and the UI link to your PC makes adding songs so easy.
Great value for money considering how expensive it is

2 June 2026
Brennan logo

Reply from Brennan

Hi Steve
Thank you for your 5 star review.
Jenny

Rated 5 out of 5 stars

Brennan B3+

I purchased the Brennan B3+ and , so far, have been extremely pleased with it. I have been considering purchasing this model for some time having previously bought the Baby Brennan and wanting a source to store some of my collection of CD's . I paired the B3+ with a sonos speaker and, not being the most tech wise person, was very impressed with how easy it was to pair them up. The video on the website has proved extremely useful and am looking forward to listening to some of my long stored away music .

1 June 2026
Brennan logo

Reply from Brennan

Hello David
Thank you for your 5 star review for your Brennan B3+ and the information on ease of pairing with Sonos as this really does help other people. Happy listening.
Jenny

Rated 5 out of 5 stars

Fantastic product

I purchased a refurbished B3+ 1tb from Brennan. It arrived very quickly. However, the buttons kept sticking inside the unit fascia and it made using any function difficult. I contacted customer service. They asked me to return the unit to them and they would replace it. I decided to pay a little more and purchased a new unit instead, it arrived the following day. It was really easy to set up and connect to my Sonos speaker. The Web interface is excellent for editing, adding artwork and making playlists. The phone app is really good for selecting which music to play.
All in all, an excellent piece of kit. I would definitely recommend the product and the company.

26 May 2026
Brennan logo

Reply from Brennan

Hi Janine
Thank you for your 5 star review and your faith in us. We find that people who have run into an issue are our biggest fans.
Jenny

Rated 5 out of 5 stars

Original SD card was corrupted by…

Original SD card was corrupted by multiple power cuts . Replacement arrived quickly and was easy to install. I did manage to make a replacement so now have a spare one as backup

28 May 2026
Brennan logo

Reply from Brennan

Hi Darrell
Thank you for your 5 star review for the micro SD card. Yes, you can program an SD card yourself. First time doing something can be a bit intimidating so hence we sell them.....instructions for other owners wanting to have a go are on the website.
Jenny

Rated 5 out of 5 stars

Arrived Within Two Days

Arrived Within Two Days. Loading CD’ s is straight forward.

28 May 2026
Brennan logo

Reply from Brennan

Hello Katherine
Thank you for your 5 star review for your Brennan B3+. I have refunded the money for the WiFi Dongle as there is one included in the Brennan B3 box.
Jenny

Rated 5 out of 5 stars

I ordered a wifi dongle from the…

I ordered a wifi dongle from the Brennan shop and it arrived two days later. The price was very reasonable, too.

26 May 2026
Brennan logo

Reply from Brennan

Hello Carl
Thank you for your 5 star review. We think parts should be reasonably priced.
Jenny

Rated 5 out of 5 stars

Fast delivery

Clear explanation 👌

26 May 2026
Brennan logo

Reply from Brennan

Hello Lesley / Eric
Thank you for the 5 star review. Always happy to help.
Jenny

Rated 2 out of 5 stars

Too many things are not working as they…

Too many things are not working as they should. The app is just about useless. Without a computer it’s almost impossible to get everything working as it should. Will only appeal to a very limited number of people.

12 May 2026
Brennan logo

Reply from Brennan

Hello Robin
If the Brennan B3+ is not for you then we offer a no quibble money back guarantee. See here for details https://brennan.co.uk/pages/returns for how to return the Brennan and get your money back. If you would prefer for some help then we have a forum and extensive information on our website to get you up and running. The forum is here https://www.thebrennanforum.com/
Jenny

Hi Robin
Martin here - I have asked Paul to make contact and see if he can help. Email us at thebrennanb2@gmail.com let us know where you got to and what the problem is. We have many tens of thousands of happy owners so I am sure we can help.
Martin

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