Brennan Reviews 

992
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 593 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality and design, highlighting its effectiveness as an all-in-one solution for managing large music collections and its excellent sound. Many found the devices straightforward to set up and easy to use, appreciating the quick CD ripping and overall user experience. The delivery service is consistently described as fast and reliable, with orders arriving promptly and well-packaged. However, some customers noted product faults, with devices developing issues or becoming unrepairable. Others found the products not user-friendly, experiencing functionality problems or delivery concerns like items being left unattended or not received.

What people talk about most

Product

Customers had positive experiences with the product, often praising its quality, ease of use, and... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many customers finding the product easy to set... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting the incredibly quick... See more

Quality

Reviewers mention positive feedback about quality, with many describing the products as spectacular,... See more

Order

People report positive experiences with order, highlighting the straightforward ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working. Brennan support gave me clear instructions of what to do. I'm not naturally good... See more

Company replied

Rated 5 out of 5 stars

The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with the speed of delivery , ordered at about 16:00 , delivered at 07:20 the following morning. So far I have loaded about 5000 tracks & am currently compressing them to FLAC .... See more

Company replied

Rated 5 out of 5 stars

Good communication. Fast response to question and clear answer given m Replacement SD card shipped quickly and well packaged. Arrived safely and Brennan is now working once again.

Company replied


Company details

  1. Electronics & Technology

Information provided by various external sources

Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

992 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(992)

566 reviews in the last 12 months

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Rated 2 out of 5 stars

Too many things are not working as they…

Too many things are not working as they should. The app is just about useless. Without a computer it’s almost impossible to get everything working as it should. Will only appeal to a very limited number of people.

12 May 2026
Brennan logo

Reply from Brennan

Hello Robin
If the Brennan B3+ is not for you then we offer a no quibble money back guarantee. See here for details https://brennan.co.uk/pages/returns for how to return the Brennan and get your money back. If you would prefer for some help then we have a forum and extensive information on our website to get you up and running. The forum is here https://www.thebrennanforum.com/
Jenny

Hi Robin
Martin here - I have asked Paul to make contact and see if he can help. Email us at thebrennanb2@gmail.com let us know where you got to and what the problem is. We have many tens of thousands of happy owners so I am sure we can help.
Martin

Rated 4 out of 5 stars

Not too bad so far

Ordering, payment and delivery was excellent. Took no time at all to set up. Few issues with importing music from another database as lost majority of the album covers so had to add manually. Also a few truncated track titles which I haven’t got to the bottom of yet.like that it can link to my Sonos system so can have music throughout the home or in individual rooms based on my Sonos system set up. A new by to Brennan so still learning.

11 May 2026
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Reply from Brennan

Hello Andrew
Thank you for your review and the positive comments. Not sure where your music was previously stored but there are guides on our forum at https://www.thebrennanforum.com/ on importing music in case you haven't found this already. There is a 200 character limit on names so maybe that is what you ran into.
Jenny

Rated 5 out of 5 stars

Good quality product

Good quality product, arrived quickly after ordering. Easy to set up and use with my Sonos speakers

11 May 2026
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Reply from Brennan

Hi Ian
Thank you for your order for our Brennan B3+ and the 5 star review.
Jenny

Rated 4 out of 5 stars

Love the way it works with Sonos and…

Love the way it works with Sonos and the sound quality. Easy to add CDs ,many of which I am finding again after years. The App functonality and search is a bit clunky and needs to be improved. It is expensive but then all goo CD-players have become expensive due to lack of demand. Overall happy that I bought it and have recommended it to friends

22 May 2026
Brennan logo

Reply from Brennan

Hi Tony
Thank you for buying our Brennan B3+ 2TB and recommending it to your friends. In fact Martin is working on a refreshed web UI. You can contribute through the forum. The improvements may percolate through to the app eventually but for now you may prefer the web UI.
Jenny

Rated 5 out of 5 stars

Brennan people were responsive and…

Brennan people were responsive and helpful when needed to solve my dilemma. Thank you

21 May 2026
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Reply from Brennan

Glad to help our Canadian owners Barry and thank you for the 5 star review.
Jenny

Rated 5 out of 5 stars

Rapid delivery was great and soon started

Rapid delivery was great and had new, bigger capacity B3 up and running in no time. Then loading back up from old low capacity B3 proved easy to set up though wow it took many hours to load. I now hope to use my old B£ with my VB1 to start loading my LP collection.

20 May 2026
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Reply from Brennan

Hi Brian
I see you went from a Brennan B3 480 to a 2TB after 3 years. The 2TB holds 4,400 CD’s as flac or 9,000 CD’s as MP3. You have a lot of music! Thank you for all your orders and the 5 star review.
Jenny

Rated 5 out of 5 stars

Delivery was within 18 hours

Delivery was within 18 hours! Now finding CDs in the cupboard that I had forgotten I hand.

20 May 2026
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Reply from Brennan

Hi Neil
Great to hear you are rediscovering your music and thank you for the 5 star review.
Jenny

Rated 5 out of 5 stars

Website way to navigate and use

Website easy to navigate and use . Very quick shipping/delivery . Set up was a doddle with minimum of instructions which speaks to the skill and effort put into the design of the product .

19 May 2026
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Reply from Brennan

Hello Brian
Thank you for your kind words on skill and effort put into the design of the Brennan B3. It will make Martin's day. Thanks for the 5 star review.
Jenny

Rated 5 out of 5 stars

Good communication.

Good communication.
Rapid response to initial order

15 May 2026
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Reply from Brennan

Hi John
Thank you for the feedback and 5 star review.
Jenny

Rated 5 out of 5 stars

Wish I’d bought one years ago…

I have a Sonos sound system throughout my home with speakers in bedrooms, dining room and a stereo pair of 5s in my living room. For a couple of years issues with the Sonos app failing to connect to speakers or my NAS drive has been a nightmare. Took a chance on a Brennan B3, quick and simple set up and a smooth app. Wish I’d done it years ago. Only downside is my wife is finding it so easy to use I have to put up with stuff like Celine Dion instead of my Sabbath, Heep, Nazareth, Maiden etc.

20 April 2026
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Reply from Brennan

Hello Christopher
Thank you for the 5 star review and comments on set up. Sorry that your wife's music tastes don't quite match your own.....
Jenny

Rated 5 out of 5 stars

My SD card had become corrupted

My SD card had become corrupted. Checked the online help & followed recommendations. Unable to fix so I emailed Brennan Quick response gave me details of how to obtain a replacement. Ordered online & new card received within a few days. Prompt efficient service throughout.

5 May 2026
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Reply from Brennan

Hi David
Thank you for the 5 star review for your experience with us. Happy to get you up and running again.
Jenny

Rated 5 out of 5 stars

It feels like your own special music…

It feels like your own special music community. I have grouped my B3 with Q Accoustic 3030Cs and the results are wonderful. I did want the Brennan speakers but they seem very hard to come by lately.

15 May 2026
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Reply from Brennan

Hello David
Thank you for your 5 star review. Our sales have doubled this year and that, combined with the issues in the Bab al-Mandab Strait, have led to some stock selling out. We hope to have speakers by the end of June.
Jenny

Rated 4 out of 5 stars

A great piece of kit, but needs better documentation

It’s a great piece of kit; based on my limited experience to date it does pretty much everything you could want from a CD player/ripper/radio/amplifier.
Arrived promptly and well packaged (although left on the front step of the block by the courier - lucky I saw the “Delivered” status on tracking before some passing villain saw the large BRENNAN on the outside of the box).
Even the 20 watt/channel amp seems plenty for my needs through Mission speakers, and finally found the “Tone” controls within the webUI interface to tune the sound.
Haven’t yet figured out if/how to overwrite the radio presets which is all part of why I’ve marked down by one star - the User Manual comprises a quick-start guide and then find your own way through a disparate mix of web site, user forum and random web searches. For the far side of 600 notes it really should come with better documentation - the user forum is full of frightening tales of things going wrong, which is not a good start for what is otherwise the best audio-combi unit on the market.

Edit: impressive client relations - within a day of posting this review I got a message from Martin Brennan himself responding to my comments and indicating they already have updates in hand to address my documentation concern. How many companies are that responsive? Thanks, Martin.

14 May 2026
Brennan logo

Reply from Brennan

Hello David
Glad you are enjoying your B3.
You can add a radio station to a preset using the three dots to the right of the station name in the Search or Browse panels in the web UI.
In fact we are developing a refreshed web UI and one of the things I added is "tooltips" to help explain what does what - but point taken
Martin

Rated 5 out of 5 stars

I was hesitant to buy a B3+ on line

I was hesitant to buy a B3+ on line, due to the lack of a contact phone number in the event of problems.
I was assured on the effectiveness of the e.mail system, so I went ahead.
I had an issue with headphones, which Paul from Brennan managed to resolve within 24 hours.
I have since contacted Paul again regarding radio presets, and again he has responded within 24 hours.
The unit is working very well and I am very happy with it.

1 May 2026
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Reply from Brennan

Hi Doug
Thank you for your 5 star review and your feedback on Paul's help. I'll let him know.
Jenny

Rated 4 out of 5 stars

Nice unit took some time to set it up…

Nice unit took some time to set it up had to download the manual to get the system to connect still can’t get the optical to work ( new cable) managed eventually on the line out, also had to google how to adjust base treble to my liking (prior to downloading the manual) not sure how to switch into standby did what it says but screen still fully lit up also tried from the internal menu ie after 60 mins screen still backlight?

5 May 2026
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Reply from Brennan

Hi Kenny
Thanks for the 4 star review and details on why it wasn't 5 stars. There is a lot of help on our website under the drop-down menu "more" including an AI helper which you may find more relevant details than google. We also have a forum and an email thebrennanb2@gmail.com . However, I have asked Paul to email you direct about your comments.
Jenny
Hi Kenny
Martin here - there is no backlight off/standby mode - its on the wishlist but for now you just have to turn it off manually - M

Rated 5 out of 5 stars

Smart, quick resolution

Had an issue that needed support from Brennan and they supplied the programmed SD card that resolved the issue. Ordered on Friday delivered Tuesday - much appreciate your help and advice

11 May 2026
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Reply from Brennan

Hi Brian
Glad the SD card got your B2 working again and thanks for the 5-star review. Nice to hear from long term owners.
Jenny
Update - Martin here - thanks again for the review. Glad things are sorted. And thanks for the email - it made my day.
Martin

Rated 5 out of 5 stars

Great sound but patience required in setting it up.

The system is great once I worked out how to do everything. The only issue I experienced was connecting to the WiFi, but after a few aborted attempts it suddenly connected.

11 May 2026
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Reply from Brennan

Hi Ian
Thank you for the 5 star review. Good to hear you have the WiFi connected. If useful, Paul has written a B3 & B3+ User Guide which you can find here with other help, under the More menu on our website https://brennan.co.uk/blogs/how-to-guides.
Jenny

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