I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working. Brennan support gave me clear instructions of what to do. I'm not naturally good... See more
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Review summary
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The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines... See more
Company replied
I was really impressed with the speed of delivery , ordered at about 16:00 , delivered at 07:20 the following morning. So far I have loaded about 5000 tracks & am currently compressing them to FLAC .... See more
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Good communication. Fast response to question and clear answer given m Replacement SD card shipped quickly and well packaged. Arrived safely and Brennan is now working once again.
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Company details
Information provided by various external sources
Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008
Contact info
United Kingdom
- www.brennan.co.uk
4.5
Excellent
992 reviews
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Replied to 100% of negative reviews
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Reply from Brennan
Hello Jim
Thank you for your 5 star review for your Brennan B3+. Martin was born in Glasgow - a lovely part of the UK.
Jenny
5 STAR.....NO MORE TO ADD
15 April 2026
Reply from Brennan
Hello Christine
Thank you for your 5 star review for the micro SD card.
Jenny
A great device (B3)
A great device (B3)
Great to look through all my CDs while ripping them (a bit annoying as I have to listen to so many of them that I had forgotten)
Couple of issues setting it up but support team were great at helping and now works like a dream.
Well worth the expense, keeping all my music in one place which is easy to access.
7 April 2026
Reply from Brennan
Hi Ian
Thank you for the five star review and glad that you found the support you wanted.
Jenny
Item arrived quickly and the…
Item arrived quickly and the instructions for use were clear
7 April 2026
Reply from Brennan
Hi Geoffrey
Good to see you are still enjoying your Brennan JB7.
Jenny
Reply from Brennan
Hello Robert
Thank you for your order from Sweden and the 5 star review.
Jenny
Replacement `Programming disc
Placed order late pm for a replacement programming disc. Because my Brennen unit was out of warranty, the replacement price was confirmed over night and I was able to place the order with payment following morning, Unit despatched and received within 3 days
9 April 2026
Reply from Brennan
Hi Robert
Glad we got your Brennan up and running again with the new SD Card
Jenny
Very disappointed with this product.
Very disappointed with this product.
Bought the B3+ as a way to store my CD collection as was putting into storage during redecorating works and with view to saving space.
Didn't get chance to full test unit as works ran over, but now I have, I wish I'd tried it earlier as would have very likely returned.
Firstly, rip quality isn't great. Think I've yet to find one CD that doesn't have glitches in the form of small audible clicks or sections were there is slight shift in passage of play.
Not overly impressed with sound quality either.
My set-up uses a Denon AV receiver with the Toslink output. I've tried running CD player with the B3 simultaneously with same CD playing while switching between two and the sound quality from the B3 is a big let down.
A number of other disappointing features: no bundled remote control -come on? For the cost of the unit this seems very poor.
Also, having to buy an adapter to allow ethernet connection seems similarly shoddy for same reason. As is having an additional charge for postage.
All in all, I think a two star review is being generous, given these issues.
23 February 2026
Reply from Brennan
Hello Bernard
Sounds like you want a refund? I can’t see an email from you. You can return the Brennan B3+ for a full refund. See the instructions here at https://brennan.co.uk/pages/returns. Alternatively, email thebrennanb2@gmail.com. I will let Amanda know the return is ok.
Jenny
Hello Bernard.
I'd just like to re-iterate Jenny's message we will be happy to let you return your B3+ for a refund. I checked again and cannot see any email from you.
I'd also be happy to investigate the audible clicks issue. Obviously that doesn't normally happen so if you would like to send the B3 to our repair centre with a CD that shows this problem then we can put it right - assuming its not the CD.
The data sent on the optical output is exactly what comes off the CD (provided you haven't enabled the B3 graphic equaliser) so it should be identical to the optical output from any other CD player.
How did you make the comparison?
B3 doesn't come with a traditional IR remote because you can do so much more using the app or web UI on a phone. But I do accept that there is a simplicity and immediacy to old school remotes that mobile apps don't deliver.
We don't fit ethernet because the vast majority of our customers don't want it and as you have found - you can buy an adaptor for a couple of quid.
We'll be glad to hear from you at thebrennanb2@gmail.com and as I say if its not right for you we are happy to refund
Martin
Very impressed.
I was really impressed with the speed of delivery , ordered at about 16:00 , delivered at 07:20 the following morning. So far I have loaded about 5000 tracks & am currently compressing them to FLAC . The sound quality seems very good , I had an Arcam system with B&W speakers & Subwoofer before . I can’t believe how heavy the old Arcam amp is compared to this new Brennan . They are currently awaiting sale when I get the new Brennan installed permanently.
21 April 2026
Reply from Brennan
Hi Steve
Thank you for the 5 star review and detailed review of your Brennan B3+ 1TB - more information helps potential buyers.
Jenny
Reply from Brennan
Hi Stephen
Thank you for the five star review for your Brennan B3+. Shame we couldn’t help you with the speakers but as Amanda said the war in the Middle East has interfered with stock levels.
Jenny
I got a refurbished B3+
I got a refurbished B3+ and it works fine but a bit slow ripping the CD’s. Nothing to be concerned about though.
Being able to control it from your phone is an excellent feature.
I would definitely recommend 👍
20 April 2026
Reply from Brennan
Hi Jim
Thank you for the thumbs up. Rip speed can vary. Martin wrote this notice about rip speed if you haven’t already seen it. https://brennan.co.uk/blogs/how-to-guides/a-note-about-rip-speed. But contact us if you think there is a problem. We are always striving for a five star review!
Jenny
Delivery service very good and prompt
Delivery service very good and prompt.
Very pleased, so far. Still early days finding my around the system.
Ask me again in a months time
20 April 2026
Reply from Brennan
Hi Brenda
Thanks for the five star review and happy you are enjoying your B3 so far. Part of the appeal of the Brennan B3 is you are not bored after 5 minutes. Lots to get your teeth into. Suggestions and help on our forum if you want it.
Jenny
Hi the B3 is everything I've been…
Hi the B3 is everything I've been looking for for years. Hated putting CDs on a laptop and then on to mp3 from my laptop so I'm really pleased with the B3 so easy to rip CDs. Just wish the app on my phone work a lot better. It's very glitch at times.
20 April 2026
Reply from Brennan
Hi Mike
Thank you for the five stars. Glad you are enjoying your B3 2TB, let us know if you can see any pattern to the app glitches, we generally recommend using the web UI if WIFI is a question.
Jenny
Excellent product swiftly delivered
7 April 2026
Reply from Brennan
Hi John
Thank you for your description of an excellent product on your Brennan B3 2TB!
Jenny
Great customer service
7 April 2026
Reply from Brennan
Hi Keith
Glad that you are happy with the Brennan B3+ 2TB - and happy we got things sorted. I will let Martin and Amanda know.
Jenny
Getting a part for an older jb7
Getting a part for an older jb7 and works perfectly. Quick delivery, great service
16 April 2026
Reply from Brennan
Hello Steve
Thanks for the five stars. I'm not sure how you measure the age of JB7s - I mean is it like dog years? They are all at least ten years and some are getting on for twenty - which is very satisfying to me.
Martin
Reply from Brennan
Hello Ian
Thanks for the five stars. Glad you found the B3+ easy to setup. You did well to buy the B3+ now the price of hard disks is driving the price up. Every batch we buy costs more than the last - its the AI boom causing component shortages.
Martin
Quick communication and correct advice
15 April 2026
Reply from Brennan
Hello Paul
Thanks for the five stars - glad we could help. We sold a lot of B2 SD cards recently but there are tens of thousands of B2s out there. They hold up their value too - I just had a look on Ebay - I think the price of a second hand B2 is going up.
Martin
I've had a Brennan for well over ten…
I've had a Brennan for well over ten years and it's fantastic. When I had a recent query, I got a very quick reply that solved my problem and enables me to carry on enjoying all my music from one device.
15 April 2026
Reply from Brennan
Hello Ian
Thanks for the five stars. Glad your B2 is back in business. I take a lot of pride in product lifetime and right to repair. I'd rather keep an old brennan going than sell a new one.
Martin
Excellent delivery!
Excellent delivery- said 3 to 5 days, arrived in just over 24 hours! Have ripped nearly 60 albums, in one day- great!
15 April 2026
Reply from Brennan
Hello Andrew
Thanks for the five stars - glad you are enjoying your B3+ and thanks for the 60 albums in a day mention. That's going to help buyers.
Martin
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