I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working. Brennan support gave me clear instructions of what to do. I'm not naturally good... See more
Company replied
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Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008
United Kingdom
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The system is great once I worked out how to do everything. The only issue I experienced was connecting to the WiFi, but after a few aborted attempts it suddenly connected.

Reply from Brennan
Rapd delivery exactly as promised. Excellent bit of kit!

Reply from Brennan
I ordered my B3 on a Friday lunchtime it was delivered by Saturday morning. Set up was easy and within 15 minutes I was ripping CD’s. The web interface is better than the app for sorting out your collection. For playback the app works fine. I am slowly working my way through my collection of CD’s and it is great to hear tracks and bands that I had forgotten about. Now do easy to play them straight from the B3 rather than having to search for a particular CD

Reply from Brennan
Delivery of the BrennanB3+ was excellent. However, I have yet to hear any music from it as I have been unable to get any output from the Line out socket. Very frustrating!
I have tried 3 pairs of headphones and a line out jack / jack cable none worked, then I pulled the jack out slightly from the line out socket and got an output. It seems like a dodgy socket.
Martin & Paul reacted very quickly to resolve this problem by offering a replacement B3+, excellent customer support. However, after 'exercising' (pushing jacks in and out!) the Line out socket began working as it should.

Reply from Brennan
24-hour delivery in the UK was great, I already owned a B2 and had previously backed up my music, therefore importing that backup was a doddle, only time taken is the issue, but that's the technology of USB to blame.
I was enjoying the B3 the next morning. A***

Reply from Brennan
Fantastic product, works straight out of the box, easy to back up all my cds. The only thing stopping it from getting 5 stars is the lack of power management on the system. I would like for the screen to go dim if left on and be able to put the unit on standby rather than keep switching off.

Reply from Brennan
Everything was excellent, from ordering through packaging, delivery and after sales.
Excellent piece of equipment with the added bonus of integration with an existing Sonos system.

Reply from Brennan
Order a replacement sd card. It came as expected. Once mounted and various functions reset the B2 is working again.

Reply from Brennan
Getting to know my B3 is not always straightforward but with the right help from Brennan support I am getting there

Reply from Brennan
I bought a much earlier product made by Brennan to store and play my cd collection on well over 20 years ago. This finally needed replacement, and I had no hesitation in purchasing from the company again.
The product is again excellent, as well as the customer service and support throughout the ordering and delivery process. Responses to any queries were sometimes received well outside normal working hours, and were very comprehensive - these days that happens extremely rarely.
It is noteworthy that I have also received a personal email from the owner of the company as follow up, and this reflects enormously in their commitment to excellence and involvement at all levels of their business.
Highly recommended, and hoping for another 20 years of excellent performance from my new purchase.

Reply from Brennan
Easy website to navigate, secure payment system. Fast delivery by a reputable courier, on time.
Great user group site to get everything up and running quickly.

Reply from Brennan
Fantastic device for storing & playing CD collection. Radio station range also excellent.

Reply from Brennan
I was very excited to find this and hooefully it will result in listening to my large selection of cd's again. The ripping works well and is very fast. I have been struggling with connecting speakers since I don't have Sonos speakers. I am using bluetooth and it has not been working great yet, but Brennan support is helping me through that.

Reply from Brennan
Dislike the online forum, which whilst informative often needs a PhD level of computing knowledge to understand.Ended up sending B3 back for repair.

Reply from Brennan
Simple to use my Brennan B3+ great sound I use it through 2 Alexa echo dots configured to stereo with a subwoofer crystal clear rich sound The only thing I would like is the app a little more sophisticated but a minor point.

Reply from Brennan
My B+ arrived well packaged and in mint condition. The startup instructions were clear and everything went well. It was up and running within around 45 mins.
What isn't mentioned is that it works with an IPad and an IPad pro perfectly - useful with those of us with not too good eyesight!

Reply from Brennan
Problem of corrupted SD card solved by Brennan promptly supplying another. I've had a B2 for 11 years and it still amazes me with it's performance.

Reply from Brennan
EXCELLENT PIECE OF KIT DELIVERED THE DAY AFTER
I ORDERED IT LOVE IT

Reply from Brennan
Ordered a B3 replacement SD card. Arrived quickly and worked fine.

Reply from Brennan
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