Brennan Reviews 

993
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 593 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality and design, highlighting its effectiveness as an all-in-one solution for managing large music collections and its excellent sound. Many found the devices straightforward to set up and easy to use, appreciating the quick CD ripping and overall user experience. The delivery service is consistently described as fast and reliable, with orders arriving promptly and well-packaged. However, some customers noted product faults, with devices developing issues or becoming unrepairable. Others found the products not user-friendly, experiencing functionality problems or delivery concerns like items being left unattended or not received.

What people talk about most

Product

Customers had positive experiences with the product, often praising its quality, ease of use, and... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many customers finding the product easy to set... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting the incredibly quick... See more

Quality

Reviewers mention positive feedback about quality, with many describing the products as spectacular,... See more

Order

People report positive experiences with order, highlighting the straightforward ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working. Brennan support gave me clear instructions of what to do. I'm not naturally good... See more

Company replied

Rated 5 out of 5 stars

The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with the speed of delivery , ordered at about 16:00 , delivered at 07:20 the following morning. So far I have loaded about 5000 tracks & am currently compressing them to FLAC .... See more

Company replied

Rated 5 out of 5 stars

Good communication. Fast response to question and clear answer given m Replacement SD card shipped quickly and well packaged. Arrived safely and Brennan is now working once again.

Company replied


Company details

  1. Electronics & Technology

Information provided by various external sources

Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

993 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(993)

567 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great sound but patience required in setting it up.

The system is great once I worked out how to do everything. The only issue I experienced was connecting to the WiFi, but after a few aborted attempts it suddenly connected.

11 May 2026
Brennan logo

Reply from Brennan

Hi Ian
Thank you for the 5 star review. Good to hear you have the WiFi connected. If useful, Paul has written a B3 & B3+ User Guide which you can find here with other help, under the More menu on our website https://brennan.co.uk/blogs/how-to-guides.
Jenny

Rated 5 out of 5 stars

I ordered my B3 on a Friday lunchtime…

I ordered my B3 on a Friday lunchtime it was delivered by Saturday morning. Set up was easy and within 15 minutes I was ripping CD’s. The web interface is better than the app for sorting out your collection. For playback the app works fine. I am slowly working my way through my collection of CD’s and it is great to hear tracks and bands that I had forgotten about. Now do easy to play them straight from the B3 rather than having to search for a particular CD

8 May 2026
Brennan logo

Reply from Brennan

Hi David
Thank you for the 5 star review and the details. Good to hear you are rediscovering your music.
Jenny

Rated 5 out of 5 stars

Excellent customer support after Line out problem.

Delivery of the BrennanB3+ was excellent. However, I have yet to hear any music from it as I have been unable to get any output from the Line out socket. Very frustrating!
I have tried 3 pairs of headphones and a line out jack / jack cable none worked, then I pulled the jack out slightly from the line out socket and got an output. It seems like a dodgy socket.
Martin & Paul reacted very quickly to resolve this problem by offering a replacement B3+, excellent customer support. However, after 'exercising' (pushing jacks in and out!) the Line out socket began working as it should.

5 May 2026
Brennan logo

Reply from Brennan

Hello Alan
I asked Paul to make contact with you to help
Just a couple of suggestions until he does
1) Use the Select Output on the menu to select the DAC (Select Output is off the bottom so keep turning the knob till you see it)
2) Turn the volume up fully
Martin

Update - thanks for the update - I agree it sounds like a defective socket - I have sent a replacement B3+ and emailed you. Paul will follow up
M

Rated 5 out of 5 stars

After importing my music, I was enjoying the B3 the next morning. A***

24-hour delivery in the UK was great, I already owned a B2 and had previously backed up my music, therefore importing that backup was a doddle, only time taken is the issue, but that's the technology of USB to blame.

I was enjoying the B3 the next morning. A***

6 May 2026
Brennan logo

Reply from Brennan

Hi Milton
Thank you for the 5 star review and great to hear about your good experience.
Jenny

Rated 4 out of 5 stars

Great product requires power management

Fantastic product, works straight out of the box, easy to back up all my cds. The only thing stopping it from getting 5 stars is the lack of power management on the system. I would like for the screen to go dim if left on and be able to put the unit on standby rather than keep switching off.

24 April 2026
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Reply from Brennan

Hello Paul
Thank you for the 4 star review and comment on the power management. I have forwarded your note to Martin for adding to the wish list.
Jenny

Rated 5 out of 5 stars

Excellent service and equipment

Everything was excellent, from ordering through packaging, delivery and after sales.
Excellent piece of equipment with the added bonus of integration with an existing Sonos system.

27 April 2026
Brennan logo

Reply from Brennan

Hi Gary
Thank you for the 5 star review. Martin got your email - that's very kind of you.
Jenny

Rated 5 out of 5 stars

Order a replacement sd card

Order a replacement sd card. It came as expected. Once mounted and various functions reset the B2 is working again.

23 April 2026
Brennan logo

Reply from Brennan

Hi Philip
Thank you for the 5 star review and glad your Brennan B2 is up and running.
Jenny

Rated 5 out of 5 stars

Getting to know my B3+…

Getting to know my B3 is not always straightforward but with the right help from Brennan support I am getting there

5 May 2026
Brennan logo

Reply from Brennan

Hello Mr Melling
Thank you for the 5 star review for your Brennan B3+. Sounds like you are finding the forum useful. There are also the How to guides on the website here https://brennan.co.uk/blogs/how-to-guides. These guides, and other useful information, are in the More drop-down menu.
Jenny

Rated 5 out of 5 stars

Excellent products and excellent service at all levels.

I bought a much earlier product made by Brennan to store and play my cd collection on well over 20 years ago. This finally needed replacement, and I had no hesitation in purchasing from the company again.

The product is again excellent, as well as the customer service and support throughout the ordering and delivery process. Responses to any queries were sometimes received well outside normal working hours, and were very comprehensive - these days that happens extremely rarely.

It is noteworthy that I have also received a personal email from the owner of the company as follow up, and this reflects enormously in their commitment to excellence and involvement at all levels of their business.

Highly recommended, and hoping for another 20 years of excellent performance from my new purchase.

29 April 2026
Brennan logo

Reply from Brennan

Hello Peter
Thank you for your 5 star review and your comments. Martin enjoyed reading your review! Here's to another 20 years!
Jenny

Rated 5 out of 5 stars
Brennan logo

Reply from Brennan

Hello Kathleen
Thank you for your order for a JB7 remote control and the 5 star review. Great to hear you are still enjoying your JB7. We sold the last JB7 back in August 2014.....how time flies.
Jenny

Rated 5 out of 5 stars

Great retail experience!

Easy website to navigate, secure payment system. Fast delivery by a reputable courier, on time.
Great user group site to get everything up and running quickly.

20 April 2026
Brennan logo

Reply from Brennan

Hello Paul
Thank you for the 5 star review and your feedback. Your positive comments on the user group / forum and what we are getting right is very welcome.
Jenny

Rated 5 out of 5 stars

Fantastic device for storing & playing…

Fantastic device for storing & playing CD collection. Radio station range also excellent.

26 August 2025
Brennan logo

Reply from Brennan

Hi Veronica
I see that you bought your Brennan B3+ and BSP50 loudspeakers back in August 2025. It is really nice to have a review from someone who has lived with the products for a while and enjoyed them. Thanks for the 5 star review and I hope you continue to enjoy your music.
Jenny

Rated 4 out of 5 stars

Works well for cd ripping

I was very excited to find this and hooefully it will result in listening to my large selection of cd's again. The ripping works well and is very fast. I have been struggling with connecting speakers since I don't have Sonos speakers. I am using bluetooth and it has not been working great yet, but Brennan support is helping me through that.

7 May 2026
Unprompted review
Brennan logo

Reply from Brennan

Hello Wim
Sorry to hear you are having problems setting up Sonos. You will see from the reviews that most owners find it a breeze. Basically once the B3 is on the network it finds the Sonos speakers and you select one. I don't see any emails from you. If you want to try you can email us at thebrennanb2@gmail.com. Sometimes mesh routers cause problems. I asked the AI and it gave some tips. But no problem about returning for a refund. You can find the return instructions here
https://thebrennan.com/pages/returns-2025
Martin
On a second reading I see that you had problems with the web UI - that's very unusual and may be the root of the problem so I'd start by looking at the wifi signal strength at the B3 . Settings & Tools > Maintenance > Advanced > Wifi Strength

Rated 3 out of 5 stars

Dislike the online forum

Dislike the online forum, which whilst informative often needs a PhD level of computing knowledge to understand.Ended up sending B3 back for repair.

9 April 2026
Brennan logo

Reply from Brennan

Hello Julian
In fact most reviewers have positive views on the forum. I looked at your post on the forum and I agree one of the replies was definitely geek level but the other advice was quite straightforward.
In fact the forum is just one of three ways of getting help. Email is the definitive way but we work office hours so you might have to wait. The forum is good - especially for advice relating to third party gear and tips and tracks but it can get a bit random. And the AI is getting better all the time - we are up to 80% thumbs up which I think is pretty good. But it looks like you needed a repair so email would have been the best choice.
Martin

Rated 5 out of 5 stars

Simple to use my Brennan B3+ great…

Simple to use my Brennan B3+ great sound I use it through 2 Alexa echo dots configured to stereo with a subwoofer crystal clear rich sound The only thing I would like is the app a little more sophisticated but a minor point.

30 April 2026
Brennan logo

Reply from Brennan

Hi Gary
Glad to hear you are enjoying your Brennan B3+ and thank you for the 5 star review.
Jenny

Rated 5 out of 5 stars

My B+ arrived well packaged and in mint…

My B+ arrived well packaged and in mint condition. The startup instructions were clear and everything went well. It was up and running within around 45 mins.
What isn't mentioned is that it works with an IPad and an IPad pro perfectly - useful with those of us with not too good eyesight!

29 April 2026
Brennan logo

Reply from Brennan

Hello Phil
Thank you for the 5 star review and your useful comments on compatibility with your iPads.
Jenny

Rated 5 out of 5 stars

Quick solution to corrupted B2

Problem of corrupted SD card solved by Brennan promptly supplying another. I've had a B2 for 11 years and it still amazes me with it's performance.

29 April 2026
Brennan logo

Reply from Brennan

Hi Christopher
Thank you for the 5 star review and your comments on your Brennan B2.
Jenny

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