Really good price offers during sales. Wide carefully curated assortment. A very helpful option is the missing size inquiry: if the seller still has the requested size available, the item is o... See more
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Great quality and good service. Only rung that can be improved is faster refunds and deliveries.
Breuninger bietet mir immer moderne Trends, Inspirationen und Luxus Items, Must Haves... die es immer dort direkt gibt! I love it.
I have been a customer since 20 years from the time I used to live in Stuttgart and this is one of the best stores in Germany. Now that I have moved far away from Stuttgart I still purchase online and... See more
Company details
- Ladies' clothes shop
- Beauty product supplier
- Clothing Shop
- Fashion accessories shop
- Men's clothes shop
- Perfume store
- Shoe shop
About Breuninger.com
Written by the company
The fashion and lifestyle company Breuninger was founded by Eduard Breuninger in 1881 and is now one of the leading multi-channel department stores in Europe. For more than 140 years, Breuninger has set high standards for fashion, beauty and lifestyle with an exclusive selection of international designer brands and select newcomer brands. Breuninger offers its customers exclusive fashion, bags, shoes and accessories, both online and in retail stores.
The www.breuninger.com shop is one of the most successful online shops in the premium and luxury market segments and is available to customers in Germany, Austria, Switzerland, Belgium, the Netherlands, Luxembourg, Italy, Spain and Poland. In its web shop and in the app, Breuninger presents its customers with over 1,320 brands such as BOSS, Polo Ralph Lauren, Stone Island, Marc Cain, Closed and Marc O’Polo and many more. The website is certified by the EHI Retail Institute GmbH (“EHI-geprüfter Shop”) and offers a straightforward ordering and returns process.
In addition, Breuninger operates a total of 13 department stores in Stuttgart, Düsseldorf, Ludwigsburg, Sindelfingen, Munich, Nuremberg, Freiburg, Erfurt, Leipzig, MTZ (Main-Taunus-Zentrum), Karlsruhe, Reutlingen and Luxembourg (BRAM). With Click & Collect, customers can also order their favorite items online and pick them up in a retail store.
Apart from impeccable style and a sense for trends, Breuninger is deeply customer-oriented. Offers such as Special Service, the in-house bespoke tailoring atelier, Click & Collect and online reservations, the in-store order service and the shuttle service ensure an extraordinary shopping experience, whether online or in person. In Germany and Luxembourg, Breuninger currently operates 13 department stores with around 6,000 employees.
The beautiful things in life
Written by the company
- 30 days free returns | Free shipping on orders over €149, when paying with Breuninger Card, for Click & Collect orders.
30 days free return and express shipping possible
- 30 days free return
- Free shipping (DE) when paying with Breuninger Card, for beauty-only orders, for Click & Collect orders
- Optional express shipping
Contact info
Marktstraße 1-3, 70173, Stuttgart, Germany
- breuninger.com/faq
- www.breuninger.com
4.7
Excellent
37k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Competitive prices vs very good brands
Competitive prices vs very good brands. Interesting sale prices offered regularly. Easy, reliable and fast return policy.
4 March 2026
Unprompted review
Excellent service
3 March 2026
Unprompted review
End-to-End customer satisfaction
I love particularly getting informed for product availability and being able to immediately react on it.
Additionally, I truly value customer satisfaction starting from being in the store, at the cashier, even online, but also postal order retrieval. It is end to end just kind, warm, and welcoming.
17 January 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer service impossible to reach
I ordered multiple trousers, at arrival the box was not closed properly and two trousers were missing. I tried calling emailing and after 3 emails I got a reply to claim it at DHL. According to DHL, the only party who can claim something is the one paying the transport costs (so not me) again I emailed breuniger, but I just don’t get a reply. Meanwhile I still did not receive a refund of 114 euros.
28 February 2026
Unprompted review
Reply from Breuninger.com
Dear customer,
Thank you very much for taking time for Breuninger with your note and giving us the chance to keep improving our service so that we can meet our customers’ needs.
As we are unable to match your rating to an order, we would be very grateful if you could send us more information about your experience. We will send you a link via the review platform Trustpilot and request that you provide us with more information about your rating.
We will be in touch with you again soon.
Warm regards, The Breuninger Team
Dear customer,
Thank you very much for your response via Trustpilot.
To help us quickly resolve your issue to your satisfaction, we would like to contact you by email.
Warm regards, The Breuninger Customer Service Team
Great store with a very convenient app…
Great store with a very convenient app and a wide selection of clothing. The ordering process is simple, delivery was fast, and everything arrived exactly as described. I also really like how easy the return process is. Overall, a smooth and pleasant shopping experience. Highly recommended!
14 February 2026
Unprompted review
I love online shopping
I love online shopping, and with the Breuninger app everything is super easy, with lots of discounts. The customer service is also very easy to use, and the team responds quickly and helps with anything.
27 February 2026
Unprompted review
Worst online retailer
The return and refund policy and practice are borderline criminal. After 1 month of waiting, still no refund and plenty of excuses. Horrible, horrible customer service. Don't order from them unless younreally have to.
26 February 2026
Unprompted review
Reply from Breuninger.com
Dear customer,
Thank you very much for taking the time to provide us with your feedback.
The experience you have described in no way corresponds to our company philosophy.
As we are unable to match your rating to an order, we would be very grateful if you could send us more information about your experience. We will send you a link via the review platform Trustpilot and request that you provide us with more information about your rating.
We will be in touch with you again soon.
Warm regards, The Breuninger Team
Dear customer,
Thank you very much for your rating.
We are very sorry that you were unhappy with our service. We always endeavor to maintain exceptionally high customer service standards and we take any customer feedback very seriously. To help us understand the issue and to allow us to respond in the most appropriate way, please send an email to onlineshop-de@breuninger.com. quoting your order number.
Warm regards, The Breuninger Team
App is working so good and user friendly
App is working so good and user friendly
1 February 2026
Unprompted review
Excellent shopping experience
My first experience with Breuninger was very positive. The platform offers premium brands as well as attractive discounts. Ordering was easy, shipping was fast, and the return process was smooth. Definitely worth following for special promotions.
22 February 2026
Unprompted review
They ship to the EU but not France…
Why do you ship to every EU countries surrounding France but not France ? I don’t understand why you would purposely avoid shipping to French customers…
24 February 2026
Unprompted review
Reply from Breuninger.com
Thank you for your feedback. We understand that our shipping policy raises questions in this case.
Our decision not to ship to France at this time is a conscious business decision based on internal logistical and procedural requirements. Unfortunately, we are currently unable to guarantee that we can reliably meet our high standards of service and quality for deliveries to France. This is possible for other European countries, which is why we offer shipping there.
It is important to us to emphasise that this is not a rejection of French customers. We regularly review our shipping options and do not rule out expanding our delivery area in the future.
Thank you for your understanding and your interest in Breuninger.
Warm regards,
The Breuninger Team
Terrible Customer Service
I ordered couple of items from their website and I needed to return one item because it was too small. After 10 days they still haven’t refunded me.
In addition another item has a defect and I contacted the customer service via both email and phone, their well delayed response was ridiculous and incorrect. I replied back to them and I heard back nothing from them.
Be aware of their poor services, one of the worst experiences I have ever had with an allegedly “luxury clothing store”.
24 February 2026
Unprompted review
Reply from Breuninger.com
Dear customer,
Thank you very much for taking time for Breuninger with your note and giving us the chance to keep improving our service so that we can meet our customers’ needs.
As we are unable to match your rating to an order, we would be very grateful if you could send us more information about your experience. We will send you a link via the review platform Trustpilot and request that you provide us with more information about your rating.
We will be in touch with you again soon.
Warm regards, The Breuninger Team
Dear customer,
Thank you for your feedback on Trustpilot.
We will be happy to contact you promptly by email to resolve your issue quickly and to your satisfaction.
Kind regards,
Breuninger Customer Service
Waiting ten days and still no refund!
I sent a shearling jacket back to Breuninger ten days ago since it was too big and I have still not received my refund! I have sent them ten e-mails and have received zero responses. I am now waiting for a refund of nearly 500 euros and will never shop in their online store again!
13 February 2026
Unprompted review
Reply from Breuninger.com
Dear customer,
Thank you very much for taking time for Breuninger with your note and giving us the chance to keep improving our service so that we can meet our customers’ needs.
As we are unable to match your rating to an order, we would be very grateful if you could send us more information about your experience. We will send you a link via the review platform Trustpilot and request that you provide us with more information about your rating.
We will be in touch with you again soon.
Warm regards, The Breuninger Team
Dear Customer,
We place great importance on maintaining the highest level of service and take all customer feedback seriously.
In order to understand your case as well as possible and respond to it in a targeted manner, we asked you for further details regarding your concern. Unfortunately, we have not yet received a response.
However, we would still like to offer you our support. Please get in touch with us. You can reach us Monday through Saturday from 10:00 a.m. to 6:00 p.m. at +49 (0) 711 / 211 24 24 or by email at onlineshop-de@breuninger.com.
We would very much appreciate your feedback and, until then, remain with kind regards,
Your Breuninger Customer Service
Paid for DHL Shipping, Parcel Delivered by SDA and Returned
I would also like to point out that I paid an additional €10 for DHL shipping. However, once the parcel reached Italy, it was handed over to SDA / Poste Italiane for the final delivery, which unfortunately led to the delivery failure.
The delivery address provided was correct, and I did not refuse the shipment. Nevertheless, the local courier marked the delivery as unsuccessful due to an alleged address issue and automatically returned the parcel to the sender, without offering any possibility for redelivery or pickup.
If a shipment is advertised as DHL but is then transferred to a significantly less reliable local courier for the last mile, this should be clearly communicated in advance. In my case, the choice of last-mile carrier directly resulted in the failed delivery and unnecessary inconvenience.
The issue here is not the return itself, but the lack of transparency regarding the shipping method and the mismatch between the paid shipping option and the actual delivery experience.
23 February 2026
Unprompted review
Reply from Breuninger.com
Dear customer,
thank you for taking the time to share your experience with us. We apologise for the inconvenience caused by the delivery of your order in Italy.
The shipment was handled by our partner DHL Germany. For international shipments, DHL selects the respective local delivery partner for the last mile itself. Unfortunately, we have no direct influence on this selection. However, we understand that this should be communicated more transparently, especially for a paid shipping option.
We deeply regret that the delivery was marked as unsuccessful despite the correct address and that no alternative delivery option was offered. We take your feedback seriously and will pass it on internally to further improve our communication and processes.
Thank you for your comment.
warm regards,
the Breuninger Team
Breuninger - great quality choice!
I am happy to have found my favorite brands at affordable prices on Breuninger! I use their website a lot - great quality clothes!
21 February 2026
Unprompted review
Legit shop online and offline 👍…
Legit shop online and offline 👍 Sometimes the physical store doesn’t seem to have offers advertised- so be sure to check online first for the current promotions.
2 February 2026
Unprompted review
Click and Collect
I purchased items for click and collect. It arrived to the store after 2 days from ordering as per stated online. Upon pick up, I was greeted kindly with the customer service representative and was asked if I wanted to try on the items I purchased. I was able to return the ones I did not like right there and then. The ladies in the cashier were very kind and helpful. Great customer service, which is hardly received in Stuttgart!
20 February 2026
Unprompted review
Schnell - freundliche Mitarbeitern
I love the brands in breuninger
The mall itself feels so luxury
19 February 2026
Unprompted review
No matter what part of Germany I am in…
No matter what part of Germany I am in always one of the top shopping spaces for me too go too
18 February 2026
Unprompted review
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