Brew Tea Co. Reviews 

I received my latest order today and found that one of the boxes of loose tea was incorrect and not what I had ordered. I used their chat function on their website and literally within 3 minutes received and email confirming a new order for the correct box of tea followed by an immediate response to apologise and confirm the correct box is being sent free of charge and that I may keep the one that was sent in error.
Absolutely first class customer service! Well done Brew Tea Co

I love good tea and good coffee. If you're going to drink either of them why not buy the best you can? I buy the English Breakfast Tea usually and I ALWAYS say after I finish a cup - oh that was a good cup of tea. I need it to be good, i want a bit of a boost when I sit down for a cup of tea, and I get it from these guys. I stocked up recently so I'd begin the year with a good stash of it and I was delighted to get a free large teapot. It's been well used already and I really enjoy it, looks great too. I would urge any serious tea drinkers to give them a try.

I've got three tea pots, tried their English Breakfast, Apple & Blackberry and Lemon & Ginger. Love them all, it all looks so nice brewing away in their tea pots too. Tastes so much better than a standard tea bag and the washing up isn't really that much more. The edges on the tea pot lids are a bit sharp though so be careful when washing up.

It's a shame they've moved to Hermes for their delivery service as I'm regularly let down by them.

The best earl grey its the most requested gift whenever I'm visiting friends on the continent as they love me to help them stock up

Place an order for both myself and a birthday gift for hubby. It was easy to order and payment was quick and effortless.
Everything was beautifully packaged and wrapped exquisitely in their own paper. I had ordered a breakables too but they were tightly packed so no damage was done. They did however send me the wrong item, but instead of getting me to return it they told me to keep the tea and sent me the correct replacement. Excellent old fashioned customer service.
I will definitely be recommending them to anyone who will listen and i will also be ordering again and again.
Thank you Brew Tea. Xx

I highly recommend leaving your tea experience to Brew Tea Co. Starting from the shopping experience at their friendly website, continuing with their excellent loyalty program, and then receiving a beautifully and fast shipped package, I loved the whole experience. Although the best was the high quality and innovative teapot, which added to the outstanding flavour of their loose leaf tea, it left me with no option to write right away this review.

Always astonishingly good. I have tried a few teas - Earl grey, apple and blackberry, Ceylon, caffeinated and decaffeinated. All are delicious, exceptionally good with a strong quality taste. Fab customer service. The Brew Teapot is my favourite one and the measuring spoon makes perfect tea every time. 10/10

Brew Tea Co are amazing as always. A great customer experience and fast dispatch/delivery of items too. All the products are really high quality including the gift items like the tea pots and boards.

Ordered just before 4pm on Thursday, chose standard shipping at checkout and received my order before lunch time the next day! Can't get much better than that! Love my new teapot, excellent job brew tea company, A*

Haven't bought another brand since I tried them. The tea is perfect, the tea pots are beautiful and delivery is super fast.
It's a joy to receive their perfectly wrapped packages every time.

In April my son bought me the glass tea pot for two, 800ml, As time has gone on and I use it every day the lid started to get looser and at one point came off during pouring. The spill was quickly cleared up. However yesterday, 10th January 2022, I wrote to them asking if it was possible to get a replacement of the rubber seal and should this of happened within 9 months? Their customer service man, Arthur, responded within the day, very apologetic and today has sent me an email saying they are sending me a NEW tea pot with a remodelled rubber ring. What service!! Not what I was expecting and I certainly will be ordering my tea from them from now on. Brilliant company!

Best tea in the business. Genuinely really good, reward programme, super tasty. Everyone comments on the loose leaf if they come over and have a cuppa. Keep smashing it!

I love this company. I am an avid green tea drinker and their green tea is absolutely delicious! In fact, standard green tea doesn't even taste right any more. I had a slight issue the other day when my monthly delivery didn't turn up but was stated delivered with the parcel company. I contacted Brew tea co, and they responded almost immediately! Esther emailed me and tried to sort out my missing delivery and sent me a box out straightaway which arrived first thing the next morning! Best customer service ever, thank you, customer for life!

Found this tea ( Breakfast tea) on a visit to Yorkshire. Brought some home, then reordered tea and tea tin and spoon. It's the best tea I have ever had. Making another purchase for a gift. Arrived beautifully wrapped in lovely paper and a sturdy box.

I ordered some gifts for colleagues with Brew Tea Co and couldn't be happier with the product.

They arrived quickly, beautifully wrapped in matching yellow wrapping paper. Neatly packed as well.

I needed a VAT invoice and customer care were quick and so friendly.

Will definitely be returning to buy my own tea soon.

P.s. Had some trouble submitting a review via yotpo so just wanted to drop it here :)

I ordered a teapot and some tea for my partners birthday present and was so impressed. The teapot is beautiful and makes a lovely cup of tea. The whole ordering process was really easy and delivery was super quick. Would definitely recommend!

Most delicious tea ever. Love the Earl Grey and the Apple & Blackberry. I have never really liked decaff tea but both the decaff Earl Grey and the decaff Ceylon are fab.

Had the one cup teapot as a birthday gift. On the box it says faff free..and it certainly is!!! Infusers are ok but tricky to clean and rinse..but this is so much easier. It looks really stylish too. I love this teapot!!!

Excellent and quick delivery, good and bright packaging and lovely product.

Fabulous company to deal with. I wanted to add my brew coins to my order but couldn’t see how and it took me straight to check out, without the discount. I emailed the company and Esther replied immediately. She was very helpful and explained that if my details for payment are automatically uploaded then I miss that part. However, she was able to view my order, take off the brew coins and I had a refund. She was friendly yet professional, and communication was excellent. Thank you for making the whole process stressless! Thank you brew tea and thank you Esther.