Brickhunter Ltd Reviews 751

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and positive attitude of the staff. Many people appreciate the prompt delivery service and the quality of the products received, often noting that their orders arrived in great condition and exactly as requested. The ordering process is frequently described as smooth and efficient, with a wide selection of bricks available. However, some customers also noted issues with delivery, mentioning that orders were occasionally delayed or did not arrive as promised, leading to inconvenience. A few other people also felt that the bricks received did not always match the pictures online, or that a small percentage of bricks arrived broken. Additionally, some reviewers found the delivery cost for small orders to be disproportionately high compared to the product cost.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its efficiency and helpfulness. Many... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy and prompt... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team's helpfulness,... See more

Product

Reviewers mention positive feedback about the product. Customers praise the wide choice of bricks, the... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Brickhunter Ltd to track down some bricks that were proving hard to locate, from my first email Gary Heeson was a pleasure to deal with, he replied promptly and really helpful plus everything... See more

Company replied

Rated 5 out of 5 stars

What a brilliant service! I needed a relatively small number of reclaimed bricks to build a garden BBQ and Brickhunter delivered exactly what I wanted. The bricks arrived in great condition and were d... See more

Company replied

Rated 5 out of 5 stars

Martin was brilliant. Super helpful. Explained timeline for delivery clearly and was honest and upfront. Helped find some hard to source bricks, where I had been let down by others who advertised avai... See more

Company replied

Rated 5 out of 5 stars

Brilliant identification of bricks to patch into a house wall following a boiler change and relocation. No fuss, just identification of possibilities from photos, purchased and picked up from a local(... See more

Company replied


Company details

  1. #32 of 108 best companies in Building Materials Supplier
  2. #2 of 2 best companies in Brick Manufacturer
  3. #6 of 17 best companies in Building materials market
  4. #11 of 42 best companies in Building materials store
  5. #2 of 2 best companies in Masonry Supply Shop

Written by the company

Helping people buy bricks happily is what we're all about at Brickhunter. With a range of specialist end-to-end services and an unrivalled team boasting more than 200 years' industry experience, everything we do is designed to help you navigate the journey to successful brickwork.


Contact info

4.8

Excellent

TrustScore 5 out of 5

751 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly satisfied

Fast, accurate and reliable

8 April 2026
Unprompted review
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Thank you for your review, very happy to have helped you

Rated 5 out of 5 stars

Excellent helpful service

Firstly, I got through to the sales staff quickly and who were both friendly, helpful. They provided excellent service and prompt delivery of both samples and the bricks that I ordered. An excellent purchasing experience from start to finish!

31 March 2026
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Thank you for your review, we are glad to be able to help you

Rated 1 out of 5 stars

confirmed an order and they have not…

confirmed an order and they have not delivered on it.

31 March 2026
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Unfortunately the stock we aquired was not of a sitable quality for us to send out. We apologise for any inconvenience caused but we did inform you of the issue in a timely manner

Rated 5 out of 5 stars

Great customer service

Been hunting for these bricks for ages. Very helpful and found quickly. Delivered with no problems at all. Would definitely recommend.

23 March 2026
Unprompted review
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Hi Debbie, thank you for your Review.
Great to hear we helped you !

Rated 5 out of 5 stars

great service

great service, provided good advice and very responsive

27 March 2026
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Thank you for your great review

Rated 5 out of 5 stars

Excellent customer service

The whole process was very smooth, from ordering through to delivery. The quality of the bricks is great and they were really friendly and helpful. I would fully recommend them.

23 March 2026
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Reply from Brickhunter Ltd

Thankyou for your review, we are really happy to hear you enjoyed buying from us

Rated 5 out of 5 stars

Outstanding!

I searched for some bricks to match for a build, I found some similar but they were about £2 a brick so it wasn’t an option.
Chris H found me some near identical bricks that matched a treat. They were only 50p a brick too!! Absolute bargain, the service was smooth and flawless, the haulage company were brilliant too!!
Highly recommend!

20 March 2026
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Reply from Brickhunter Ltd

Thankyou very much for your great review, its great to hear how we helped you

Rated 5 out of 5 stars

Excellent professional service…

Excellent professional service extremely efficient ordered bricks and delivered same week - fantastic thank you !

19 March 2026
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Reply from Brickhunter Ltd

Thank you for you 5 star review, very happy to hear you had a great experience buying bricks from Brickhunter

Rated 5 out of 5 stars

Fantastic communication

Fantastic communication. Well packed pallet. Driver was really helpful placing the bricks exactly where I wanted them.

13 March 2026
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Reply from Brickhunter Ltd

Thank you for you 5 star review, very happy to hear you had a great experience buying bricks from Brickhunter

Rated 5 out of 5 stars

Brilliant identification of bricks to…

Brilliant identification of bricks to patch into a house wall following a boiler change and relocation. No fuss, just identification of possibilities from photos, purchased and picked up from a local(ISH) yard. Much better than having a contacting company fit any old bricks they can get from local outlets, which are not easy in the eye, nor value adding to the property. Thanks Brickhunter!

16 March 2026
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Thankyou for your great review Kevin, we are very happy you had such a positive experience with Brickhunter

Rated 5 out of 5 stars

Great service

From placing order nice follow up call. Delivery as promised

9 March 2026
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Reply from Brickhunter Ltd

Thanks for you 5 star review Terry, very glad to have helped you

Rated 5 out of 5 stars

Great experience to helping me…

Great experience to helping me establish the make of brick used on my home. This was to enable the firm that is doing work on my house to order that particular make to match rest of house.

19 February 2026
Unprompted review
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Thanks for you 5 star review Martin, very glad to have helped you

Rated 4 out of 5 stars

Very good price

Very good price
Great customer service
Just a shame they don’t have better equipment to put on your driveway and not have to leave on the pathway

4 March 2026
Unprompted review
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Thank you for your kind review Gill, i am sorry that the delivery was not completely to your satisfaction but glad to hear you are very happy with the price & service

Rated 1 out of 5 stars

Horrible experience

Horrible experience. I had my builders waiting on site for 2 days. The delivery didn’t arrive as promised which would be fine if there would be any information from the company. When I called asking what is going on only then I learned that delivery will not arrive. Next day delivery promised time did not happen as well. I tried calling few times nobody picked up. I left voicemail and nobody returned the call. In the end they delivered the bricks in the afternoon and I ended up paying builders for an extra day of waiting.

27 February 2026
Unprompted review
Brickhunter Ltd logo

Reply from Brickhunter Ltd

We are very sorry that your delivery was delayed, however, we did speak to you on the day to let you know that the haulier was running behind due to unforeseen circumstances and that your delivery was unfortunately pushed back to the next day.
The bricks were then delivered the next day as discussed.
We apologise for the inconvenience this caused to you

Rated 5 out of 5 stars

Outstanding!

I couldn’t be happier with the service from Brickhunter! The brick delivery was absolutely seamless from start to finish. Everything arrived right on time, in perfect condition, and exactly as ordered.

A special shoutout to Chris Hardman, who was extremely knowledgeable and incredibly helpful throughout the process. He answered all my questions, offered excellent advice, and made sure I felt confident about my order. His expertise truly sets Brickhunter apart.

26 February 2026
Unprompted review
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Thank you for your review Sherry

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