Brickhunter Ltd Reviews 751

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and efficiency in matching and supplying the right products. Many people found the ordering process easy and appreciated the prompt and reliable delivery service, often noting that products arrived in great condition and on time. However, some customers experienced issues with delayed deliveries, occasionally without prior notification from the company. A few people also reported receiving damaged bricks or a product that did not match the online description, and one reviewer found the delivery cost for small orders to be disproportionately high.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the excellent and efficient support... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speedy and prompt... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the wide choice of... See more

Order

People report positive experiences with the ordering process. Customers found ordering easy, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent outfit and service. Was a relatively small job, but quite detailed and with a rather exacting client, needed to match/blend two different bricks (which they did superbly), including some bri... See more

Company replied

Rated 5 out of 5 stars

I used Brickhunter Ltd to track down some bricks that were proving hard to locate, from my first email Gary Heeson was a pleasure to deal with, he replied promptly and really helpful plus everything... See more

Company replied

Rated 5 out of 5 stars

What a brilliant service! I needed a relatively small number of reclaimed bricks to build a garden BBQ and Brickhunter delivered exactly what I wanted. The bricks arrived in great condition and were d... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant. Emailed to ask for availability and price. I received an email back quickly with a quote which was very competitive. Ordering was easy and delivered within time frame.

Company replied


Company details

  1. #31 of 108 best companies in Building Materials Supplier
  2. #2 of 2 best companies in Brick Manufacturer
  3. #5 of 17 best companies in Building materials market
  4. #11 of 42 best companies in Building materials store
  5. #2 of 2 best companies in Masonry Supply Shop

Written by the company

Helping people buy bricks happily is what we're all about at Brickhunter. With a range of specialist end-to-end services and an unrivalled team boasting more than 200 years' industry experience, everything we do is designed to help you navigate the journey to successful brickwork.


Contact info

4.8

Excellent

TrustScore 5 out of 5

751 reviews

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1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Helpful, speedy and ensures we achieve quality finish

Michael from Brickhunter was most helpful in promptly handling our brick matching request, and swiftly dispatching various samples. We needed four different bricks matching, and now we have physically compared the various samples, we can take much more confidence that the works we are doing are going to closely tie into the original brickwork. This was particularly important as we had no records of the original bricks used in the development, and some of those originals have been discontinued.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent price

Excellent price , I initially thought delivery charges were a little high until I was told where they distribution depot is. Even so they were cheaper than local suppliers. Excellent communication from them both by email and phone, highly recommend them. They are not scammers which was my initial thought give the price of the bricks .

17 April 2025
Rated 5 out of 5 stars

An excellent service at a good price

Michael Kirk took my order and responded very quiclky and arranging a fast delivery date and at a good price.
Delivery was on time and the Staffordshire blue bricks were perfect and undamaged.
Thank you for an excellent service, I will use you again if I need any more bricks.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Mark Elliott

Mark Elliott is the most knowledgeable brick specialist I know, and I have been in the merchant/construction products sector for 40 years. Nothing is too much trouble, and the orders are executed and delivered on time and in full. The accounts team needs a personality overhaul, but that goes with the territory! Keep up the good work and Square and Compass building supplies will support you with our small amount of business.

3 April 2025
Unprompted review
Rated 1 out of 5 stars

Do not recommend this site

Absolutely disgusted with the service, ordered and paid for 2 brick samples. One arrived promptly the second still hadn’t arrived after 10 days so I rang brickhunter they said they would chase the order. Eventually a photo arrived of the brick that didn’t arrive, the brick layer has said the whole idea of getting a sample is to match with existing brick work-a photo is nothing like the brick.

27 March 2025

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