Bridgend Motor Group - Ayr Autoplex Reviews 

340
TrustScore 4.5 out of 5

4.6

Heathfield Road, KA89BN Ayr, South Ayrshire, GB


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Rated 5 out of 5 stars

We’ve just purchased our third car from Bridgend. Over the years, they have always been helpful, professional, quick to answer questions, and thorough in explaining the process of buying and part ex... See more

Rated 5 out of 5 stars

The service was 5 Star. Any questions asked were answered clearly and politely. There did not appear to be any type of hard sales which makes a change. After having a look around the complex which... See more

Rated 5 out of 5 stars

Colin from Bridgend Ayr was great went above and beyond to help me find the car I was after and sorting everything for the car. Plenty communication and kept me in the loop every step of the process.... See more

Rated 4 out of 5 stars

Overall it was a good experience. However, after purchase the first thing I had to do was put fuel in my car. Considering customers are paying thousands of pounds it’d be nice to have at least a quart... See more


Company details

  1. #23 of 55 best companies in Used car dealer
  2. #11 of 16 best companies in Car Body Shop
  3. #48 of 90 best companies in Car dealer
  4. #35 of 60 best companies in Vehicle Repair

About Bridgend Motor Group - Ayr Autoplex

Written by the company

Shop Now

USED CARS USED COMMERCIALS USED WAV's

  • Over 1200 Quality Used Vehicles In Stock
  • Reserve any vehicle online for £99
  • Build your own deal
  • 105 Point Pre-Sales Check
  • HPI & VOSA mileage checked & clear.
  • Up to 12 months Warranty included
  • No Admin Fees

CONTACT US VISIT OUR WEBSITE

Driving Ayrshire forward since 1930

At Bridgend Motor Group we are proud to celebrate over 90 years investing in Ayrshire. From small beginnings, we’re still a family-owned firm, now with over 240 local employees, and 7 branches covering North, South & East Ayrshire.

Bridgend Motor Group now comprises thirteen departments whose operations encompass used car sales, used commercial vehicle sales, service, maintenance, MOT and accident repair. The company is still family owned and run with many members of the McLaughlan family in key positions. Now with some of the 4th generation working in the business. We have over 200 local employees many of whom have been with the company in excess of 10 years and some for more than 30 years! A family owned company, renowned for its excellent quality of service.

Make Bridgend Motor Group the first choice for your next car.



Contact info

  • Heathfield Road, KA89BN, Ayr, South Ayrshire, United Kingdom

  • 01292 290902

4.6

Excellent

TrustScore 4.5 out of 5

340 reviews

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Replied to 17% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(340)

414 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Allan Dunn

Allan Dunn the salesman was very helpful and polite. The range of cars was good and the layout in the showroom was impressive.

6 November 2025
Rated 1 out of 5 stars

Never ever would a buy a car from this…

Never ever would a buy a car from this garage. Left with a car that would cost a fortune to fix

30 October 2024
Unprompted review
Bridgend Motor Group - Ayr Autoplex logo

Reply from Bridgend Motor Group - Ayr Autoplex

Hi, thank you for sharing your feedback. We’re really sorry to hear about your experience. We’ve requested further information from you through Trustpilot but haven’t received a response yet.

Could you please get in touch with us directly? We don’t know who you are or what vehicle you purchased, and we’d like the opportunity to understand what happened and see how we can help.

We take customer satisfaction seriously and want to resolve this for you.

Rated 5 out of 5 stars

Straight forward deal

Straight forward deal, staff were really helpful. Traded in 2 cars for an EV. Mot done on the car and replacement parts fitted before pickup.

29 October 2025
Rated 3 out of 5 stars

I was very excited to have my first…

I was very excited to have my first mini automatic car, Liam the sales person was excellent and very professional and helpful.
The car did not appear not to have been Prept before I picked it up.
When I drove it home I heard a rattle coming from the rear of the car, also noticed a few stone chips on the near side of the car had not been touched up.
When I contacted the garage they were very helpful to rectify all the above which gave me piece of mind.
This is the 3rd car I have purchased from Bridgend garages and always found them very professional.

14 October 2025
Rated 5 out of 5 stars

Good service ,from beginning to end.

I knew which car I wanted, everything was organised by Alan who was very clear and concise with required documents, very pleased with part exchange price. The car has been great leaving the garage mechanically sound, clean all ready. Very pleased .

7 October 2025
Rated 2 out of 5 stars

Had the car 3 month it broke down…

Had the car 3 month it broke down apparently timing issue fixed had car back a couple of weeks breaks down again different issue sat outside house for 3 weeks at it had no display to see what speed i was doing then reluctantly drove it to garage 50 miles away to wind down car 2 weeks later no correspondence no unwind and no vehicle to commute for 5 weeks now an update would of been nice but none given

30 August 2025
Unprompted review
Bridgend Motor Group - Ayr Autoplex logo

Reply from Bridgend Motor Group - Ayr Autoplex

Hi, thanks for your review.

We're sorry to hear about your experience and would like to clarify a few important points.

Your vehicle is currently at the dealership being repaired for a fault caused by the battery being disconnected by yourself, not us, a user-related issue, as confirmed by your finance provider. We have submitted the repair estimate to them.

You mentioned a lack of communication, but since you chose to refer the matter to your finance company, we’ve had to direct all updates through them rather than dealing with you directly. This naturally limits the contact we can provide.

We’re committed to resolving the issue and getting your vehicle back to you as soon as possible.

Bridgend Motor Group.

Rated 5 out of 5 stars

Experience was amazing

Experience was amazing! Liam was so helpful in the process of buying my new car. Bridgend is extremely reliable. I have chosen to purchase a car with Bridgend 3 times when looking for an upgrade, super personable and a great experience.

Thanks team
Bee
x

22 August 2025
Rated 5 out of 5 stars

Happy Customer

First class experience with Colin at the Ayr office whilst trading in our old car and purchasing a newer car. He was extremely knowledgeable, friendly and efficient. Forgive the pun we arrived as customers and left as happy customers. Would recommend Bridgend Motors and Colin as your sales person

3 September 2025

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