Brilliance.com Reviews 4,651

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 784 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing their rings as stunning, beautiful, and perfect, exceeding expectations. Many people highlight the outstanding customer service, noting helpful and knowledgeable representatives who assist with selections, pricing, and provide excellent communication throughout the ordering process. Reviewers also appreciate the competitive pricing, finding that they received great value and significant savings compared to other vendors, making high-quality items affordable. The ordering process is frequently described as easy and straightforward, with many customers expressing satisfaction with custom designs and timely delivery. However, some people were dissatisfied with issues related to product quality control, specifically mentioning defective backings for earrings and a stone that was not of the expected quality, leading to frustration with the resolution process. A few other people also felt that communication from customer care was lacking in these specific instances, causing delays and additional effort to resolve problems.

What people talk about most

Product

Consumers find product to be positive, with many expressing delight and satisfaction with their purchases,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction and amazement with... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting its ease and the helpfulness of... See more

Price

Customers had positive experiences with price, often finding them to be fair, competitive, and unbeatable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was assisted by Janet Chauhan when I was looking to replace my lost engagement ring. My partner purchased my beautiful ring from Brilliance last year and I unfortunately lost it last week. I was dev... See more

Rated 5 out of 5 stars

Brilliance made my shopping experience so easy and simple. I was looking to upgrade my wife’s wedding ring set. Navigating Brilliance website was very simple from picking the band to choosing a stone... See more

Rated 5 out of 5 stars

I worked with Janet at 9pm at night!! She was absolutely wonderful. I called in regarding my wedding band and she helped walk me through the whole process. Great customer service!

Rated 5 out of 5 stars

Worked with Tom on a necklace for my daughter and her wedding. Tom did a great job offering a fair price and getting me comfortable with a company new to me. Always a concern when making a significant... See more


Company details

  1. Jewellery shop
  2. Diamond Dealer
  3. Jewellery Designer

About Brilliance.com

Written by the company

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing. Specialties:
Women's & Men's Engagement Rings

Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(4,651)

702 reviews in the last 12 months

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Rated 5 out of 5 stars

The ordering experience was very easy…

The ordering experience was very easy and customer service was spot on, helpful every step of the way, from ordering to delivery. The diamond was beautiful and just what I was hoping it would be.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful engagement ring that was more…

Beautiful engagement ring that was more than I could have ever spent, but because of Brilliance and their fantastic prices it was possible! I cannot speak highly enough about this company. They kept me in the loop step by step. The best part… she said YES on a Christmas trip to New York!!!🙌🏻

20 December 2025
Unprompted review
Rated 5 out of 5 stars

I love how easy it was to customize the…

I love how easy it was to customize the ring. I love the options available for customization I think having a choice between lab grown and real diamonds is unbeatable and the price point was just a no-brainer.

18 March 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Hi Zach! Thank you so much for your feedback and for choosing Brilliance!

Rated 5 out of 5 stars

I had previously used another big…

I had previously used another big online jewelry company when making any big purchases. I looked online and saw a lot of people mentioning Brilliance.com. I read their reviews and made a purchase for an engagement ring. I couldn’t be happier and will use them again.

3 February 2026
Unprompted review
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Reply from Brilliance.com

Hi William! Thank you so much for your kind words and recommendation! We are very happy to hear that you had such a positive experience with Brilliance. Your support means the world to us!

Rated 5 out of 5 stars

I had an amazing experience with my…

I had an amazing experience with my ring. Love it. The quality is second to none.

18 December 2025
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Great Experience

Great Experience! Customer service was very responsive while ring was being shipped.

3 December 2025
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

This was my first purchase with…

This was my first purchase with Brilliance and I was very pleased. They were very helpful and patient with me throughout the process.

27 December 2025
Unprompted review
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Reply from Brilliance.com

Hi Chad! Your satisfaction is our top priority and we are so delighted to know that you had great buying experience with us. Thank you so much!

Rated 5 out of 5 stars

My wife and me were looking for wedding…

My wife and me were looking for wedding bands. Brilliance had our bands created and shipped to us pretty quickly. Quick responses to any questions we had and updates. I recommend going to brilliance for any jewelry now.

17 January 2026
Unprompted review
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Reply from Brilliance.com

We truly appreciate your feedback, Charlie. We are always happy to serve you!

Rated 5 out of 5 stars

The ring came out beautifully

The ring came out beautifully. It exceeded my expectations! Customer service was amazing as well as the quality. Would definitely order from them again. Please get your engagement ring from them you will be ecstatic with how great it turns out.

16 April 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

We are so happy to know that we have exceeded your expectations. Thank you so much for your purchase, Christian!

Rated 5 out of 5 stars

Highly recommended

I had an awesome experience ordering through Brilliance. The website is super easy to use and makes building a custom ring a breeze.

I built a custom ring for my fiance and she absolutely loves it. She constantly gets compliments on it and people always ask where she got it from. I highly recommend Brilliance.

17 November 2025
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Hi Geoff! Thank you so much for your kind words and recommendation! We are very happy to hear that you had such a positive experience with Brilliance. Your support means the world to us!

Rated 5 out of 5 stars

The ring I got was beautiful

The ring I got was beautiful. They kept in contact with me through the process and let me know what day exactly it would be delivered. My now fiancée loves it. Thank you so much!

15 February 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

We are very happy to know this, Eric! Wishing you both a future filled with love and happiness. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Brilliance.com is… Brilliant!

Brilliance.com provided such a wonderful experience! We had a few questions, which were promptly answered when calling in, and we ended up placing a custom order due to size. We were updated during the process, and greatly impressed when the ring arrived. This is a top-notch company that takes the utmost care in customer service and delivering a stunning product. We couldn’t have been happier with the experience.

19 December 2025
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

We are so glad to know that you love our product and services. We can't wait to serve you again in the future, Jon!

Rated 5 out of 5 stars

Great quality

Great quality

17 January 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Thank you for your kind words, Tyler. Your feedback is truly appreciated!

Rated 5 out of 5 stars

I explained that I needed the ring by…

I explained that I needed the ring by Christmas and they prioritized my order. It was perfect! Great company!

24 December 2025
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Hi Michael! Your satisfaction is our top priority and we are so happy to know that you had wonderful buying experience with us. Thank you so much for your trust and support!

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