Brilliance.com Reviews 4,651

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 784 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing their rings as stunning, beautiful, and perfect, exceeding expectations. Many people highlight the outstanding customer service, noting helpful and knowledgeable representatives who assist with selections, pricing, and provide excellent communication throughout the ordering process. Reviewers also appreciate the competitive pricing, finding that they received great value and significant savings compared to other vendors, making high-quality items affordable. The ordering process is frequently described as easy and straightforward, with many customers expressing satisfaction with custom designs and timely delivery. However, some people were dissatisfied with issues related to product quality control, specifically mentioning defective backings for earrings and a stone that was not of the expected quality, leading to frustration with the resolution process. A few other people also felt that communication from customer care was lacking in these specific instances, causing delays and additional effort to resolve problems.

What people talk about most

Product

Consumers find product to be positive, with many expressing delight and satisfaction with their purchases,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction and amazement with... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting its ease and the helpfulness of... See more

Price

Customers had positive experiences with price, often finding them to be fair, competitive, and unbeatable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was assisted by Janet Chauhan when I was looking to replace my lost engagement ring. My partner purchased my beautiful ring from Brilliance last year and I unfortunately lost it last week. I was dev... See more

Rated 5 out of 5 stars

Brilliance made my shopping experience so easy and simple. I was looking to upgrade my wife’s wedding ring set. Navigating Brilliance website was very simple from picking the band to choosing a stone... See more

Rated 5 out of 5 stars

I worked with Janet at 9pm at night!! She was absolutely wonderful. I called in regarding my wedding band and she helped walk me through the whole process. Great customer service!

Rated 5 out of 5 stars

Worked with Tom on a necklace for my daughter and her wedding. Tom did a great job offering a fair price and getting me comfortable with a company new to me. Always a concern when making a significant... See more


Company details

  1. Jewellery shop
  2. Diamond Dealer
  3. Jewellery Designer

About Brilliance.com

Written by the company

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing. Specialties:
Women's & Men's Engagement Rings

Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(4,651)

702 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful ring

Beautiful ring. It exceeded my expectations. And they were fast with the customization and delivery

16 December 2025
Unprompted review
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Reply from Brilliance.com

We are so happy to know that we have exceeded your expectations. Thank you so much for your purchase, Evan!

Rated 5 out of 5 stars

My wife loved her 7ct ring

My wife loved her 7ct ring. The ordering was easy and it looks better than expected. I would buy from Brillance again, they were great!!

2 February 2026
Unprompted review
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Reply from Brilliance.com

That is perfect! Thank you so much for choosing Brilliance!

Rated 5 out of 5 stars

Great service and quality

Timely delivery and high-quality products!

20 December 2025
Unprompted review
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Reply from Brilliance.com

We truly appreciate your feedback, Samuel. Looking forward to serve you again!

Rated 5 out of 5 stars

Unbeatable Company

Unbeatable prices. The loose diamond was stunning. Wife loved it! Would recommend to anyone. About to buy my daughters birthday present…and only one place I will shop for jewelry…

1 December 2025
Unprompted review
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Reply from Brilliance.com

Hi Mike! We really appreciate your feedback. Thank you for your purchase! We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Recently purchased a lab grown diamond…

Recently purchased a lab grown diamond engagement ring. It was a wonderful quality ring and staff was excellent in helping with preparing the order. A beautiful ring and setting at a terrific value and price. The order was timely and I was informed of the process from order to setting and delivery date.

13 November 2025
Unprompted review
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Reply from Brilliance.com

Hi Matthew! Thank you so much for sharing your experience with us. Looking forward to serve you again!

Rated 5 out of 5 stars

My fiance loved the ring

My fiance loved the ring. Customer service was excellent. Looks as good if not better than the high dollar companies

1 November 2025
Unprompted review
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Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, Josh. We are always excited to serve you!

Rated 5 out of 5 stars

There isn’t a nicer diamond out there

There isn’t a nicer diamond out there. This is one of the nicest rings I’ve ever seen and I spent a fraction of what others spent on rings. My wife has received nothing but compliments since she got the ring, and “wow, how much did that cost?” I will never buy from any other place.

13 November 2025
Unprompted review
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Reply from Brilliance.com

Thank you so much for sharing your positive experience with Brilliance, Philip!

Rated 5 out of 5 stars

We bought a diamond from them

We bought a diamond from them. 2.58carat lab grown blue green. I was able to search and find the color I wanted for my engagement center stone. I also love the communication and also the price and quality is amazing. Even the jewelry that set my stone agreed they couldn’t have given us a better price on that diamond. So happy with it. My soon to be husband kept saying are you sure you shouldn’t have gotten a bigger stone lol.

6 March 2026
Unprompted review
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Reply from Brilliance.com

Hi Sharlai! We really appreciate your feedback. Thank you for your purchase! We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Brilliance is simply brilliant

Brilliance is simply brilliant! From the ease of use of the website, the ability to use multiple payment forms, the communication of the customer experience reps and the overall ease of the entire process, Brilliance does a fantastic job. I'm glad I chose them and my wife LOVES the ring!

16 January 2026
Unprompted review
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Reply from Brilliance.com

We greatly appreciate you for sharing your amazing experience with us, Kenneth! Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Excellent from start to finish!

Excellent from start to finish!
The choices in rings and styles were excellent; something for everyone. I loved the process and updates from the company. Completely satisfied and went ahead and order a companion ring for a wedding surprise.

6 December 2025
Unprompted review
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Reply from Brilliance.com

Hi Steve! Your satisfaction is our top priority and we are so happy to know that you had wonderful buying experience with us. Thank you so much for your trust and support!

Rated 5 out of 5 stars

Beautiful diamond hoops

My husband bought me these earrings for Valentine’s Day. I have been wanting beautiful diamond hoop earrings and boy did Brilliance deliver. I wear them every day!!

14 February 2026
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Unsure at first, extremely pleased in the end!!

I was initially unsure of ordering something like this on-line, but after going through the process and seeing the end result of the quality of the ring, I am extremely pleased I ordered it!

10 April 2026
Unprompted review
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Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, Scott. We are always excited to serve you!

Rated 5 out of 5 stars

Great experience overall

Great experience overall. The website is easy to use and staff is very helpful. Good quality gold diamonds for half the price of other jewelers. 100% will be using brilliance again.

9 November 2025
Unprompted review
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Reply from Brilliance.com

It was our pleasure to assist you throughout the process, and we truly appreciate your trust in us. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Regret ever buying anything else

I bought a ring for my wife as an anniversary gift. She absolutely loved it. As soon as it came in and I looked at it, I regretted not getting one of these for engagement. I will always recommend these rings in the future.

8 April 2026
Unprompted review
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Reply from Brilliance.com

That is perfect! Happy Anniversary! Wishing you both a lifetime of happiness together. Thank you for choosing us!

Rated 5 out of 5 stars

Great service and fast shipping!

Great service and fast shipping!! Very easy to work with.

8 December 2025
Unprompted review
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Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, Alexander. We are always excited to serve you!

Rated 5 out of 5 stars

Great company

I had such a great experience with Brilliance. They answered all my questions and had a great selection to choose from. I was able to find the perfect stone for my fiancé’s engagement ring. Would highly recommend!

13 February 2026
Unprompted review
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Reply from Brilliance.com

Hi Noah! We're thrilled to hear that you found the perfect ring with us! Thank you for your kind words and recommendation.

Rated 5 out of 5 stars

Great options

Great options, shipping on time and the ring was in excellent condition.

2 February 2026
Unprompted review
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Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, Andrew. We are always excited to serve you!

Rated 5 out of 5 stars

i got the most beautiful bracelet

i got the most beautiful bracelet ! it’s very nice and the price was very reasonable . My girlfriend loves it!

1 April 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Thank you so much for sharing your experience with us. Looking forward to serve you again!

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