British Gas Reviews 

Good service, on time and very friendly engineer

Hi very happy with British gas until now. Had a letter saying its going up to 129 a month and I owe 400 I said how come ive never put my gas on since March thats 6 months how come then im in the bloody red if I pay monthly for no gas then got a big bill ?????????

Good reliable service arrived on time very tidy

My boiler was making a right noise so rang British Gas t o come Sean the engineer was most helpful friendly and efficient. All my concerns were answered and explained fully really helpful.
Found out later that village was having concerns with gas so not just me I would like to mention the guys who went door to door throughout the night checking if gas all ok .and working.very pleased with service .thankyou.

The engineer was courteous and explained everything that he was doing regarding the boiler service, also informed if there was any issues, which there wasn't

They knowingly overcharge. Had my gas meter taken out early July and moved to Octopus end of July, hence no more electricity and gas supplied by BG. Instead of preparing a final bill and charge me the correct amount, they drag this out for weeks now and keep charging me more than a £100 direct debit, even they can see my electricity use for the last month was much, much, much less than that. We are now mid Aug and I have not received a bill for July yet. I have contacted them multiple times via the chat, utterly useless. I hope you are enjoying the interest, BG!

Yet again British Gas show how they treat there loyal paying customer, after being told they will review and resolve my complaint of over charging for 18 months trebble the average in the same postcode area

They have now sent an email this morning at 8:50am 17th August 2026 stating complaint now closed as its in deadlock, How is this any resolution

I will pursue this in all avenues we will not be bullied or silenced

Email from British gas on Saturday 15th August 2026

Firstly, I'd like to apologise for the delay in providing a further update. I appreciate that I advised you during our conversation on 3 August that I would work towards concluding the investigation within the requested timeframe, and I'm sorry that this has taken longer than anticipated.

I wanted to let you know that I am still awaiting feedback from our specialist Billing Team. The investigation remains ongoing, and I continue to actively monitor the case and chase for a response so that I can provide you with a full and accurate explanation of the billing concerns you have raised.

I completely understand your frustration given the time that has passed and the lack of a definitive outcome. Please be assured that your complaint remains under review and has not been forgotten.

Once I receive feedback from the Billing Team, I will contact you immediately with a substantive update.

Thank you for your patience, and once again, please accept my apologies for the delay.

Home Services Boiler Care - I feel let down and scared that my boiler and house aren’t safe.

I have had BG Home Services boiler cover/insurance for about 20 years but recently this has not been up to its usual high standards.

My service was due in July. I chased the service with BG but as unable to book online. It stated that my service wasn’t due and they would be in touch when it was time. After wading through the AI chat bots, I managed to talk to someone, but they may have been a bot too, as they weren’t very human.

I have now been offered a slot in November which is 5 months after the service was due. When I challenged this, all they quote are the terms and conditions. Turns out that the Home Service agreement states they are only obliged to do it within the year of the agreement (April to March) and don’t have to adhere to the service anniversary every year. A similar thing happened a few years ago but I assumed it was a blip as last year’s service was on time. I mentioned the safety concerns and they said if it went wrong to get in touch and they would send an engineer out. But often services fix and check for things a layperson wouldn’t know or see or smell!

It’s not a cheap service but I felt it was worth it as it kept me safe, my boiler well managed and was there for me when I needed it. I could book a service that was convenient to me and not have to lose a days pay for the appointment (which I am having to do on this occasion). Not any more. They no longer honour the anniversary which means your boiler service will be overdue, which is poor practice and dangerous, I don’t feel safe, it’s not convenient and it’s still charging me a premium.

I used to recommend this service to people but won’t anymore.

As requested by the comment from BG below, I responded via IG - automated response. 🙄

People Please don’t be fooled by British Gas !!
Because their engineers are nothing other than Lazy and non caring !!

It should of been as simple change of supplier but no…

After I changed supplier I experienced repeated issues with incorrect meter/refund details. I had to repeatedly chase refunds and then the amounts offered were wrong several times. Their customer service was ineffective. Despite repeated attempts to resolve the same mistakes, repeating myself, nothing changed and the errors kept recurring.

It took almost three months of back-and-forth phone calls to get the correct refunds. I eventually had to escalate to a formal complaint to get it sorted, but even then it was far too slow and poorly handled.

I will not be returning to British Gas. Based on my experience, I do not recommend them.

Were still waiting for the condensate trap to be fitted and the BG joiner to fit a cover over the flue in the laundry room.

Their service contract is great. Came to do the service on Monday, discovered a minor issue, resolved it on Friday. Very clean, tidy and polite.

The engineer contacted me regarding his expected time of arrival. He was polite and informed me about all the checks that he carried out. He left the area clean and tidy.

Arrived promptly after call to say on way very informative re work doing and potential future issues gave a variety of solutions and advised how to take them forward

Having the care pack and this covers two services free never have we been let down also if we have had an issue they have dealt with pretty much within a couple of days any serious issues though there is instant call out the 2 services we get the guys do a great job which enables the system to run perfect service to service any issue found and it's been dealt with there and then great service all round

On the ball have the customers at the heart of your business good value.

Wish I had never joined the gas is not giving smart meter readings so estimated bills sent and engineer out said it was working which it isn't. Have contacted customer service multiple times and no further on terrible service.

Service was excellent