Britmove Reviews 

406
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The guys at Britmove were fabulous. We were messed about with the timing of completion day but they took this very calmly even though they had short notice. On moving day, the team were working in tem... See more

Rated 5 out of 5 stars

We would absolutely recommend Britmove 100%! Stefan and his colleague worked professionally and really fast + were extremely pleasant about it! They loaded the contents of our house into a storage uni... See more

Rated 5 out of 5 stars

Where can I start... Arrived all ready with their protective equipment just before 7 am!They all worked non stop,from packing to dismantling and loading their huge van all within 5 hours.The other en... See more

Rated 5 out of 5 stars

We were let down by another removals company at the very last minute, and Britmove came to our rescue. On movign day, they arrived early, took very good care of our belongings, and transported and unl... See more

Company replied

Company details

  1. Removals company
  2. Removals Service
  3. Packaging
  4. Packaging Supply Shop
  5. Delivery Company
  6. Storage facility

Written by the company

BRITMOVE is offering a range of expert removals services and storage solutions throughout UK and Europe. Our years of experience in our industry is allowing us to provide high quality services at great prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

406 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(406)

14 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have moved several times during the…

I have moved several times during the years,but i have not seen a company as good as this one,starting with the office top quality service they really want to help and see you happy,folowing with the people that moved us can't thank them enough,very experienced and polite,they made our day so easy and stress free,thank you i will recomand you to everyone.

21 June 2021
Rated 5 out of 5 stars

What a fantastic service

What a fantastic service. very polite efficient and friendly team. Excellent value for money. would highly recommend this company. thank you for a great experience.

21 June 2021
Rated 5 out of 5 stars

courteous and polite

courteous and polite
arrived on time.
laid flooring down on the stairs and over carpets.
covered mattresses in special covers to keep them clean and dry.
checked with us that all items had been removed from house before leaving
and the same upon leaving our new home.

21 June 2021
Rated 5 out of 5 stars

Thank you Britmove for the…

Thank you Britmove for the professionalism you have shown, the team knew how to handle the whole situation by dispelling all the stress accumulated until the day of the move, everything was transported safely and very quickly without damaging anything. I am very satisfied with their service and I will recommend them to all friends. Thank you very much Britmove

14 June 2021
Rated 5 out of 5 stars

Delighted with the service from John…

Delighted with the service from John and the team, made our moving day a stress free experience. The team got the job done quickly and efficiently and even though they had to wait while we obtained keys for our new house they were patient and attentive.
I would thoroughly recommend this company to anyone who needs help with their removal.

13 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Excellent all round. We had to put our move on hold then arrange it in very short order, but nothing was ever a problem. The office staff are calm and reassuring, the moving crew were fast, efficient and very polite. Would thoroughly recommend Britmove!

13 June 2021
Rated 5 out of 5 stars

I cannot fault the service I received…

I cannot fault the service I received from start to finish. The virtual quotation phone call was excellent and the staff member who carried that out was very helpful and explained everything.
On the day of the move, Gabriel and Christian were amazing. They arrived early and worked non-stop packing everything expertly onto the van. They were clean, organised, professional and polite. Nothing was too much trouble. Even when I was delayed getting my keys to the new property, they were patient and polite and then worked equally hard at the new property, taking great care with my belongings and going above and beyond to try and get my sofa in, which due to my own fault, wouldn't fit through the doorways.
The whole house buying and moving process is incredibly stressful and this was about the only part of the process made less stressful thanks to Gabriel and Christian. I wouldn't hesitate to recommend them or to use them again. Thank you so much.

4 June 2021
Rated 5 out of 5 stars

I highly recommend Britmove

I highly recommend Britmove. Their service was superb from the first phone call asking for a quote, to the team leaving at the end of a very arduous moving day. The reasonable quote was sent only a few hours after the video tour (great idea!) was completed and all communication was efficient and prompt. We had to postpone the move by a day and were so relieved that the change was organised with good humour and reassurance.
Edward and his team arrived punctually and worked extremely hard all day. I didn't see them use their mobile phones at all- they just got on with the job. They didn't even complain when they had to remove a wardrobe through an upstairs window. Or when they got soaked in a torrential downpour whilst unloading the vans. They were very careful with our belongings and were very polite. Fantastic company! Thankyou to all concerned during this potentially stressful experience.

28 May 2021
Britmove logo

Reply from Britmove

Good afternoon,

Thank you for taking the time to leave us this kind review. We are so pleased all went well with your removal and we wish you all the very best in your new home.

King regards,
Britmove team

Rated 5 out of 5 stars

Stress Free Move!

Moved in the middle of May, couldn’t fault the service. Video call was done before the move to assess how size.

Team that did the moving and packing were extremely nice, helpful, everything was labelled and packed away as to not be damaged.

Moving is extremely stressful but Britmove made this final stage as stress free as can be! Would highly recommend.

27 May 2021
Rated 1 out of 5 stars

Damaged Goods and new home. Refused Compensation unless I removed neg reviews

**THEY REFUSED TO RELEASE OUR PARTIAL REFUND FOR THE DAMAGES CAUSED UNTIL I REMOVED ALL NEGATIVE REVIEWS ONLINE**

We were moving from a two bed property to another two bed property, two men turned up in an unmarked van, we had pre packed everything before they got there so they loaded the van and took our things to the new house.

They forced our sofa through the door frame of our new living room without taking the legs off or trying to angle it and damaged the door frame. They chipped several pieces of furniture at some point in the process and damaged my plants. They have completely broken my partners ergonomic office chair by ripping it apart instead of dismantling it. They ripped our new house kitchen flooring very badly and visibly when putting the fridge into position.

We were willing to let the smaller stuff go (we hadn't seen the chair at this point) but when they left we wrote a note for them on their feedback form about the flooring and signed it, they got very argumentative at the van claiming it wasn't them and it was already damaged despite the fact my partner was in the room and literally saw it happen.

My partner then submitted a complaint within 7 days as per their terms and conditions and received no reply at all, he called them after 14 days and it turns out the people doing the removals had forged his note to say that he knew it wasn't them and agreed the flooring wasn't their fault, luckily he has a photo of the note and his signature before he handed them it.

We were passed from person to person and promised call backs that didn't happen. We finally spoke to the managing director who has given us £200 towards the cost of the broken ergonomic chair and the ripped flooring but on the condition I removed all negative reviews online which is disingenuous and misleading to customers.

25 May 2021
Rated 5 out of 5 stars

One word...

One word.... Excellent!
Britmove were professional, careful whilst packing, loading and unloading my stuff. Communication from Bianca at the office and the guys on the day was superb.
I will definitely use them again.

24 May 2021
Britmove logo

Reply from Britmove

Good afternoon,

Thank you for taking the time to leave us this kind review. We are so pleased all went well with your removal and we wish you all the very best in your new home.

King regards,
Britmove team

Rated 5 out of 5 stars

Arrived early and excellent service

Arrived early, very organised and packed the removal vans expertly. Delay in the pm with completion but the guys were very patient and did a great job. I would thoroughly recommend! Thanks

10 May 2021
Rated 5 out of 5 stars

Best value for money and the guys were…

Best value for money and the guys were all great!
We have used them once for our house move and another time to help clear the father in-laws flat.
Timely, quick at their work and all goods arrived safe and sound.

6 May 2021
Britmove logo

Reply from Britmove

Thank you for taking the time to provide us with your lovely review and for your recommendation.

It’s great to hear that the team gave you the help and support to ensure a smooth, stress-free process was received.

I will ensure your praise and recommendations is shared with everyone involved, they will all be so pleased to read your kind comments.

Good luck in your new home.

Kind regards,
Lucian

Rated 5 out of 5 stars

Moved house yesterday with Britmove

Moved house yesterday with Britmove, could not be more satisfied with the team, worked hard all day, very proffesional at all times, care was taken with all my furniture.
Thank you lads
Would highly recommend

1 May 2021
Unprompted review
Britmove logo

Reply from Britmove

Hi Sharon,
Thank you for taking time to review your move with Britmove.
We will share your feedback with those involved and tank you for your recommendation.
May we wish you well in your new home.

Kind regards
Lucian

Rated 5 out of 5 stars

The guys arrived at 7am!

The guys arrived at 7am, and worked tirelessly until they left us at our new home, 100 miles away, at 8.30 that evening! Nothing was too much trouble. The staff were cheerful, friendly and polite. They were really good at social distancing, given how much they needed to carry and load. We would thoroughly recommend Britmove to anyone looking for the best experience in a stressful time.

20 April 2021
Britmove logo

Reply from Britmove

Thank you Ken for taking time to review your move with Britmove.

We will share your feedback with those involved .

May we wish you well in your new home.

Kind regards
Lucian

Rated 5 out of 5 stars

Fantastic from beginning to end

Fantastic from beginning to end, would highly recommend.

14 April 2021
Britmove logo

Reply from Britmove

Thank you for taking time to review your move with Britmove.

We will share your feedback with those involved .

May we wish you well in your new home.

Kind regards
Lucian

Rated 4 out of 5 stars

Britmove were very helpful in being…

Britmove were very helpful in being flexible about moving dates. The crew of 5 arrived 15 minutes early on moving day and managed to move us in one day approx 200 miles from Rugby to Devon, finishing at abour 4:30 in Devon. The crew were courteous and careful, The quotation was also less expensive than two other quotes that we obtained.

13 April 2021
Britmove logo

Reply from Britmove


Hi John,

Thank you for taking the time to provide us with your lovely review and for your recommendation.

It’s great to hear that the team gave you the help and support to ensure a smooth, stress-free process was received.

I will ensure your praise and thank you message is shared with everyone involved, they will all be so pleased to read your kind comments.

Good luck in your new home.

Kind regards,
Lucian

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look