Broadbench Reviews 

503
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely supportive, making interactions pleasant and stress-free. People frequently highlight the exceptional service, noting the efficiency, clear communication, and personalized approach that simplifies complex processes. Many consumers appreciate how the company helps them secure optimal products, such as mortgages and insurance, often finding deals that others could not. Reviewers consistently feel well-supported and confident in their choices, highlighting the company's commitment to understanding individual needs and providing first-class advice.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, consistently highlighting the professional, knowledgeable,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism and helpfulness... See more

User experience

People report positive experiences with the user experience, often describing the process as enjoyable,... See more

Product

Customers consistently note positive experiences with product, often highlighting how their needs were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly, warm & Neuro friendly approach. Tom explained things clearly and didn’t overwhelm me with information or try and force a specific type of policy. His approach was large facto... See more

Company replied

Rated 5 out of 5 stars

Mike and his team are just amazing. Extremely professional and very prompt. What I appreciate the most is that they aren’t out to just close a sale - they carefully understood our requirements , wer... See more

Company replied

Rated 5 out of 5 stars

Tom talked us through the process from start to finish, explained it all keeping us informed throughout with the various options available. He then took charge of sorting all employees individually.... See more

Company replied

Rated 5 out of 5 stars

Recently arranged Life Insurance & Critical Illness insurance with Tom. Tom talked through the various options and benefits of both policies which are ideal for me as i am self employed. He arranged c... See more

Company replied


Company details

  1. Insurance broker
  2. Business insurance company
  3. Financial advisor
  4. Mortgage broker

Written by the company

Broadbench is regulated by the Financial Conduct Authority (FCA) and offers expert and impartial Financial Advice for Business Owners, Professionals and Contractors. With a focus on understanding you and your circumstances, Broadbench continues to innovate and enhance its service. By maintaining excellent relationships with its customers and the best lenders and insurers in the market, we continuously strive to make financial advice more seamless and accessible for the independent professionals most mortgage and insurance companies ignore.


Contact info

5.0

Excellent

TrustScore 5 out of 5

503 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(503)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from the Broadbench team...

We have used Broadbench for our life insurance policies and found the expertise and level of service to be so exceptional that we have since used them for a buy-to-let mortage and two remortgages. We have worked closely with Tom, Jordan and Jess in particular and appreciate how much time is spent with us for each application and the thorough scanning of the market to ensure that we are being offered the best possible products out there. We are very happy to have found Broadbench and will continue to use their services for all future mortgage and insurance services. Highly recommend their team.

29 July 2022
Unprompted review
Broadbench logo

Reply from Broadbench

This is lovelt to hear, Nicky. Many thanks for reviewing us, it means a great deal to our team :)

Rated 5 out of 5 stars

A wonderful service from start to…

A wonderful service from start to finish. Very helpful and responsive. Tom and Jordan in particular went above and beyond what we expected. Highly recommended.

4 July 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks for taking the time to review us. I've passed on your comments to Tom & Jordan :)

Rated 5 out of 5 stars

Great service

Thomas helped us to organise insurance for our small business, making sure to take the time to fully explain the ins and outs of everything, as well as provide suggestions and advice on which packages to choose from the options available. Very happy with the help and support provided which took the stress out of organising an important need of the business.

1 June 2023
Unprompted review
Broadbench logo

Reply from Broadbench

This is brilliant to hear, Mark. Thank you for taking the time to review us, it's much appreciated.

Rated 5 out of 5 stars

A friend and former colleague…

A friend and former colleague recommended me the services of Broadbench. As I mainly work as a contractor, I was concerned about what would happen if I fell ill. Conrad guided me through packages which were suitable for my current needs. So much so I decided to use his services again for other services I may need to use in the future.

25 June 2023
Broadbench logo

Reply from Broadbench

Thank you so much for reviewing us, Sophia. Much appreciated.

Rated 4 out of 5 stars

Very good job Mike and Broadbench Team

Mike Cooke and his Broadbench colleagues have made a very good and professional job supporting, guiding and advising me when seeking for a number of insurance items in my new journey as a contractor. It has been a pleasure to work together.

15 June 2023
Broadbench logo

Reply from Broadbench

Many thanks, for your lovely review.

Rated 5 out of 5 stars

Great company to do business with.

Great company to do business with.
Nothing is too much trouble and they keep you informed all the way through the process.

13 June 2023
Unprompted review
Broadbench logo

Reply from Broadbench

That you, John. Thrilled that you had a great experience!

Rated 5 out of 5 stars

Great service

Very helpful, answering my questions and helping in get changes made to existing policies.

6 June 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Thank you so much, Paul, for taking the time to review us, it means a great deal to our team

Rated 5 out of 5 stars

Broadbench did a great job of securing…

Broadbench did a great job of securing mortgage extension for me, kept informed throughout, would recommend.

10 May 2023
Unprompted review
Broadbench logo

Reply from Broadbench

That's great to hear, so glad we were able to help

Rated 5 out of 5 stars

Broadbench. Number One Provider!

We have used Broadbench as our chosen insurance broker for a fair number of years now. Both Tom & Jess have always fullfiled their duties and we could not reccomend them enhough.

Thanks Broadbench.

19 May 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Terry. This is terrific to know :)

Rated 5 out of 5 stars

Tricky insurance renewal all sorted!!

I had a bit of a tricky insurance renewal requirement with lots of back and forth with my insurance provider. Jess and the team at Broadbench were brilliant! Chasing, unblocking issues and helping navigate the process. I don't think I could have done it without Jess's patient persistence! Highly recommended!

19 May 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Fantastic to hear, Paul. I've passed your feedback onto Jess :)

Rated 5 out of 5 stars

Mike was fantastic in reviewing my…

Mike was fantastic in reviewing my current cover and crafting a new one that was tailor-made for my situation and most suited to my needs. He walked me through the options and helped provide clarity. I would highly recommend

4 April 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, David. I've passed on your feedback to Mike :)

Rated 5 out of 5 stars

Highly recommend Broadbench

Always such a pleasure working with Tom and Jess. Both have been really helpful and informative of everything, and understanding. I always recommend Broadbench with friends.

5 May 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Thank you so much, Jean, for reviewing us :)

Rated 5 out of 5 stars

Tom helped us organise and implement…

Tom helped us organise and implement multiple insurances. He is really well organised, friendly, clear and answered our (many) questions! Highly recommend Broadbench

1 May 2023
Unprompted review
Broadbench logo

Reply from Broadbench

This is fantastic to hear, Cat. I've passed on your feedback to Tom :)

Rated 5 out of 5 stars

Was very well looked after by Mike and…

Was very well looked after by Mike and the team, good lines of communication and an all round pleasant experience using Broadbench. Will definitely be using them again in future and would highly recommend.

5 May 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Thank you for taking the time to review us, Adam. It really is appreciated :)

Rated 5 out of 5 stars

Great customer care

Great customer care and patience. Excellent communication and updates.

3 May 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Thank you, this is terrific to hear :)

Rated 5 out of 5 stars

Great help I received from Broard…

Great help I received from Broard bench mortgage advisor.My mortgage advisor Jordan she is very responsible.Very prompt answered my questions and processing my application.My first mortgage was successfully granted from bank.Any one looking for help can contact them.highly trustworthy company!

17 April 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Joy, for taking the time to review us :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look