Broadbench Reviews 

503
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, attentiveness, and friendly approach, making interactions pleasant and productive. Many highlight the exceptional service, noting that the team takes time to understand individual needs and provides clear, honest advice without pressure. The overall user experience is frequently described as smooth, efficient, and stress-free, with many appreciating the seamless process and ongoing support. People are particularly impressed with the products, such as mortgages and various insurance types, finding them tailored to their specific situations and often securing deals that other brokers could not. Reviewers also appreciate the proactive communication, with the team providing regular updates and ensuring customers are informed at every stage.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Clients share positive opinions on service, consistently describing it as great, professional, and amazing... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism and... See more

User experience

People report positive experiences with the user experience, describing the process as enjoyable, smooth, and... See more

Product

Customers report positive experiences with the product, highlighting that the company takes time to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike and his team are just amazing. Extremely professional and very prompt. What I appreciate the most is that they aren’t out to just close a sale - they carefully understood our requirements , wer... See more

Company replied

Rated 5 out of 5 stars

Really friendly, warm & Neuro friendly approach. Tom explained things clearly and didn’t overwhelm me with information or try and force a specific type of policy. His approach was large facto... See more

Company replied

Rated 5 out of 5 stars

Tom talked us through the process from start to finish, explained it all keeping us informed throughout with the various options available. He then took charge of sorting all employees individually.... See more

Company replied

Rated 5 out of 5 stars

Amazing professional experience. I recently started working as consultant and wanted cover my risks. I contacted Broadbench and the response was swift. I worked with Mike who is knowledgeable and help... See more

Company replied


Company details

  1. Insurance broker
  2. Business insurance company
  3. Financial advisor
  4. Mortgage broker

Written by the company

Broadbench is regulated by the Financial Conduct Authority (FCA) and offers expert and impartial Financial Advice for Business Owners, Professionals and Contractors. With a focus on understanding you and your circumstances, Broadbench continues to innovate and enhance its service. By maintaining excellent relationships with its customers and the best lenders and insurers in the market, we continuously strive to make financial advice more seamless and accessible for the independent professionals most mortgage and insurance companies ignore.


Contact info

5.0

Excellent

TrustScore 5 out of 5

503 reviews

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5.0

All reviews

(503)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant

As a contractor who has moved between inside and outside IR35, and was closing a company, I didn't have a straightforward case for getting a mortgage.
Tom and Jordan were both absolutely brilliant in dealing with my case and making sure i get the best possible deal and dealt with any issues and blockers during the process very quickly, keeping me updated of any progress and always answering my calls and my emails straightaway.
Highly recommend them to any contractor.

2 November 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Thank you, Mina, for taking the time to review. Tom & Jordan are thrilled and look forward to assisting you in the future.

Rated 5 out of 5 stars

Fantastic service both times :). Highly recommended!

Tom and the Broadbench Team helped us with the mortgage twice. First, a while ago, we bought a flat with Tom's massive help. It was a bit tricky situation but he streamlined it all for us and found an outside-of-the-box solution that worked fantastically well. We would probably not have bought that place without his help! The second time was very recent when we needed assistance to bring our ridiculous monthly BTL mortgage payment down. This time we got both Tom and Jordan on board and it went super smoothly, bringing our monthly cost down by one-third, now we are saving around £500 every month! We cannot thank Tom and his Team enough! We would recommend their services 100% and will certainly come back with our next product switch!

25 September 2023
Unprompted review
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Reply from Broadbench

Many thanks, Danuta, this is great feedback :)

Rated 5 out of 5 stars

Brilliant service!

Brilliant service!! With special thanks to Conrad and Jordan!

6 November 2023
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Reply from Broadbench

Many thanks, Kate. I've fed this back to Jordan & Conrad :)

Rated 5 out of 5 stars

Always in good hands

Conrad and team are always proactive, supportive and informative in their dealings with us.
We always feel they have our best interests at heart and we never have to be concerned that anything has been missed or neglected

2 November 2023
Unprompted review
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Reply from Broadbench

Many thanks, Bernard, I've passed on your feedback to Conrad :)

Rated 5 out of 5 stars

Top and Professional Service

Tom and his team were super professional and committed to delivering what we needed. Every step of the way they kept in touch and were always easy to contact and determined to find a solution and deliver. Highly recommend Broadbench and huge thanks to Tom, Jess & Jordan.

8 October 2023
Unprompted review
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Reply from Broadbench

Many thanks, Panoba, for this lovely review. I've passed your feedback to our team :)

Rated 5 out of 5 stars

Brilliant responsive service

Great service. Tom was very responsive and explained all the options really clearly and helped us to get a great deal that was right for us. Tom took all the leg-work out of the process and made it super easy for us. Highly recommended.

20 September 2023
Unprompted review
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Reply from Broadbench

Many thanks, Chris. Your feedbavck is much appreciated :)

Rated 5 out of 5 stars

A very helpful, friendly and efficient remortgaging experience

A very helpful, friendly and efficient remortgaging experience.

One really great thing was the fact that broadbench proactively got in touch with us to ensure we locked in the best deal possible in this turbulent market saving us a lot of money.

1 October 2023
Unprompted review
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Reply from Broadbench

Many thanks, Matthew, for taking the time to review us :)

Rated 5 out of 5 stars

Professional Company

Professional company that were a big help in securing a remortgage for my home. As a contractor it’s more difficult to secure a mortgage and Conrad and his team made it a simple process.

1 October 2023
Unprompted review
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Reply from Broadbench

Thank you, Ashley, for taking the time to review us. I've passed this on to Conrad and our team :)

Rated 5 out of 5 stars

Broadbench meeting my needs

Broadbench have been looking after my mortgage interests now for a couple of years. Always great advice and were able to lock in the best deals just at the right times but still kept an active interest right up to the wire.

Proactive engagement
Tailored needs analysis
Leverage expertise and knowledge of current market
Realistic expectation management
Friendly no pressure advice
Working for you and with you

2 October 2023
Unprompted review
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Reply from Broadbench

Many thanks, Sean. This is brilliant feedback :)

Rated 5 out of 5 stars

10/10

Thomas was extremely helpful and personable. Always available to answer any questions or queries I had and securing us a competitive rate. Nothing was too much trouble. Very professional and can not recommend enough.

1 September 2023
Unprompted review
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Reply from Broadbench

Thank you Alex, I've passed on this fantastic feedback to Thomas :)

Rated 5 out of 5 stars

Second insurance thru Broadbench…

I wanted to have a private health insurance but had no clue how the UK system works. Mike Cooke was kind and patient enough to explain it in plain English in multiple calls, even bringing real life examples to make me understand it better.
He has run different quotes for me, and helped me patiently to think thru the options.
It’s the second time Broadbench assisted me with insurances (the 1st one being a life insurance) which shows I have trust in them which they completely deserve.
Should any of my friends and family need insurance I would wholeheartedly recommend them Broadbench.
Thanks Mike and Broadbench team, I really appreciated your professional, understanding manner.

22 September 2023
Unprompted review
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Reply from Broadbench

Many thanks, Krisztine :) This is brilliant to hear.

Rated 5 out of 5 stars

Superb service, so helpful and friendly

I contacted Broadbench a year ago when I was scoping out options for going contracting.

And wow, what a pleasure they are to deal with!

A year on and they have organised some services for me - I am so happy with their service. The how nice and helpful they are.

I highly recommend them, very knowledge and helpful with useful options, and extremely easy to speak with.

Thanks, keep up the great work!

20 September 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Thank you, Sean. This is absolutely fantastic to hear :)

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable on the subject. Helped throughout the process on arranging insurance with no issues, and good communication throughout.

10 September 2023
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Reply from Broadbench

This is terrific to know, Chris. Many thanks!

Rated 5 out of 5 stars

Excellent service

We needed some changes to a Trust and insurance policies that involved a lot of to-ing and fro-ing. Jess handled it all superbly and with great patience and professionalism. Thanks!

4 September 2023
Unprompted review
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Reply from Broadbench

Many thanks, Johan. I'll pass the message onto Jess :)

Rated 5 out of 5 stars

Very helpful

Friendly, helpful and knowledgeable. Made everything so easy.

8 August 2023
Unprompted review
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Reply from Broadbench

Many thanks, Gary!

Rated 5 out of 5 stars

Exceptional Service from Tom and the Broadbench Team!

It's been a true pleasure working with Tom and his team at Broadbench. From the onset, they've displayed a keen understanding of our needs and were instrumental in securing comprehensive insurance for all our employees, covering health, life, and critical illness. Every step of the process was seamless and handled with utmost professionalism. What's more, the timely and clear communication ensured that we were well-informed throughout. We highly appreciate the dedication and effort they've put into catering to our requirements. Based on this stellar experience, we wouldn't hesitate to approach Broadbench again, perhaps next time for mortgage services. Highly recommended for anyone seeking dedicated, personalized, and efficient service!

8 August 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Adrian. This is fantastic to hear!

Rated 5 out of 5 stars

Simple Mortgages for Contractors

As an I.T. contractor working contracts both inside & outside of IR35, securing a mortgage direct from a lender just isn’t possible because the don’t understand my income.

Broadbench have been able to secure me multiple mortgages all at market competing rates. Their service has been fast, friendly and professional.

I would highly recommend them and I will continue to use their services going foreards

30 August 2022
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks Timothy for reviewing us. We're so glad that we were able to assist you and will be here for all your future mortgage and insurance requirements.

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