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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and attentive approach, highlighting their knowledge and guidance. Many people found the customer service exceptional, noting clear explanations and a smooth, stress-free process for various products like life insurance, critical illness insurance, and mortgages. Consumers appreciate that the team takes the time to understand individual needs, providing tailored advice and finding suitable options. The efficiency and ease of the overall experience are frequently mentioned, with reviewers commending the quick response times and proactive communication throughout the process.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professional, attentive, and expert... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Customer service

Consumers find customer service to be positive, highlighting the professionalism, friendliness, and... See more

Product

Users describe positive interactions with product. Customers consistently praise the team for taking the time... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process smooth, speedy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly, warm & Neuro friendly approach. Tom explained things clearly and didn’t overwhelm me with information or try and force a specific type of policy. His approach was large facto... See more

Company replied

Rated 5 out of 5 stars

Recently arranged Life Insurance & Critical Illness insurance with Tom. Tom talked through the various options and benefits of both policies which are ideal for me as i am self employed. He arranged c... See more

Company replied

Rated 5 out of 5 stars

I have been with Broadbench a few years now and I have Life Assurance, Critical Illness Insurance, both expensed through my Ltd company, plus they arranged my re-mortgage 5 years ago. Every time To... See more

Company replied

Rated 5 out of 5 stars

I have been with the guys for a number of years and always rate the knowledge and guidance above all else. Mike has managed to untangle some very poor financial advice we had been given by a previou... See more

Company replied


Company details

  1. #14 of 170 best companies in Insurance broker
  2. #2 of 42 best companies in Business insurance company
  3. #8 of 48 best companies in Financial advisor
  4. #23 of 87 best companies in Mortgage broker

Written by the company

Broadbench is regulated by the Financial Conduct Authority (FCA) and offers expert and impartial Financial Advice for Business Owners, Professionals and Contractors. With a focus on understanding you and your circumstances, Broadbench continues to innovate and enhance its service. By maintaining excellent relationships with its customers and the best lenders and insurers in the market, we continuously strive to make financial advice more seamless and accessible for the independent professionals most mortgage and insurance companies ignore.


Contact info

5.0

Excellent

TrustScore 5 out of 5

492 reviews

5-star
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Asks customers to review

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Rated 5 out of 5 stars

Six years... wouldn't dream of using anyone else

I've been a client at Broadbench for over 6 years now and have always been impressed with their professional service and impeccable support.
One thing that strikes me, aside from the professionalism is the friendliness and energy of all the agents I've had the pleasure of speaking with.

26 January 2026
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Reply from Broadbench

Thank you so much, Vaschil. This is such lovely feedback! :)

Rated 5 out of 5 stars

I highly recommend them

I have been with Broadbench a few years now and I have Life Assurance, Critical Illness Insurance, both expensed through my Ltd company, plus they arranged my re-mortgage 5 years ago.
Every time Tom and Emily have sought to reduce my costs and have been supremely caring and careful to meet my needs.

They are a high Recommend from me…. (and over the last 38 years I have dealt with lots of insurance brokers and insurance companies).

22 January 2026
Unprompted review
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Reply from Broadbench

Many thanks, Yannis. We really appreciate you taking the time to review our service. I'll pass your feedback to Tom & Emily :)

Rated 5 out of 5 stars

Rates checked and re-checked. Best rate locked in!

Emily and Tom were fantastic. They went above and beyond to secure the best possible rate, regularly checking and re-checking offers and locking in the most competitive re-mortgage deal at exactly the right time. Their advice was invaluable throughout the process, and I’d highly recommend Broadbench to anyone looking for expert and trustworthy advice.

19 January 2026
Unprompted review
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Reply from Broadbench

This is fantastic to hear, Artur! I'll pass your feedback on to Tom & our team :)

Rated 5 out of 5 stars

Recently arranged Life Insurance &…

Recently arranged Life Insurance & Critical Illness insurance with Tom. Tom talked through the various options and benefits of both policies which are ideal for me as i am self employed. He arranged comprehensive cover for very reasonable prices which is great for peace of mind. He also dealt with everything from start to finish which saved me a lot of time.

19 January 2026
Unprompted review
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Reply from Broadbench

Thank you, Lee. We really appreciate your taking the time to review our service. I'll pass your feedback to Tom & the team!

Rated 5 out of 5 stars

Outstanding Support from Tom at Broadbench

I had a great experience working with Tom at Broadbench. He was excellent in helping me secure the right insurance policy and took the time to fully understand my needs.

As a founder and director of Broadbench, Tom works directly with his clients, which really shows in the level of care and professionalism he brings. He is knowledgeable, approachable, and leads a strong team that made the whole process smooth and stress free.

I really appreciate all the hard work and support. Thank you again, Tom.

13 January 2026
Unprompted review
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Reply from Broadbench

Many thanks, Asfan. This is a wonderful review, Tom, and our team is thrilled we were able to support you.

Rated 5 out of 5 stars

Tom and the team are brilliant

Tom and the team are brilliant. Super clear and informative about what would work best for us as a family. Very easy and pleasurable to deal with. I would highly recommend anyone reading this thinking about working with Tom and Broadbench. You will be in very safe hands.

16 January 2026
Unprompted review
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Reply from Broadbench

Many thanks Edd, such a lovely review :)

Rated 5 out of 5 stars

I don’t know much out insurances but…

I don’t know much out insurances but Tom and the team made the process very easy from start to finish. It was clear, straight forward, and saved us money on our premiums - I’ve already recommended Tom and the team and will continue to do so, thanks again!

14 January 2026
Unprompted review
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Reply from Broadbench

This is fantastic to hear, Loz! I'm so glad Tom and our team assisted you and made the process easy.

Rated 5 out of 5 stars

Mike and Jess had great experience to…

Mike and Jess had great experience to guide me through the most appropriate cover for my business needs.

12 January 2026
Unprompted review
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Reply from Broadbench

This is terrific to hear, James. I'm so glad we were able to meet your needs. I'll pass your feedback to Mike & Jess.

Rated 5 out of 5 stars

Broad bench Mortgage Renewal

I’ve used Broadbench for both my mortgage as well as life insurance for over 7 years. Tom and his team have been incredibly well informed, conscientious and professional.

I have no hesitation in recommending them and will continue to use them in the future.

19 December 2025
Unprompted review
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Reply from Broadbench

Many thanks, Ahmad. Tom will be thrilled with your feedback :)

Rated 5 out of 5 stars

Outstanding Customer Service

Thomas provided an excellent, tailored and personal package that exactly met my needs. His professional and personable approach was key to me having trust in his recommendations, meaning i didn't have to 'compare the market' at all! Well done to the Broadbench team.

12 December 2025
Unprompted review
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Reply from Broadbench

Many thanks, Mr & Mrs Williams, for leaving us such a lovely review ;) It means a great deal to our team.

Rated 5 out of 5 stars

Very helpful and efficient

Very helpful, open and efficient. Clear explanation of insurance options through business. Would recommend highly.

6 January 2026
Unprompted review
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Reply from Broadbench

Many thanks, Jeremy! We really appreciate your taking the time to leave us a review :)

Rated 5 out of 5 stars

Fantastic experience from Broadbench…

Fantastic experience from Broadbench and highly recommended.

Mike made the process simple, easy to understand and personable.
He had great attention to detail and always made sure I was aware at every step of the process.

22 October 2025
Unprompted review
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Reply from Broadbench

Many thanks, Refique. We really appreciate your review and I'm sure Mike will be thrilled.

Rated 5 out of 5 stars

Great service & great price

Very good and attentive service! They were very helpful and present every step of the way, and the price was great too. They got us a mortgage deal that otherwise would have been impossible to get with any high street banks. Highly recommend!

9 November 2025
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Reply from Broadbench

Many thanks for taking the time to review our service. This is great feedback!

Rated 5 out of 5 stars

Very helpful team and happy to work via…

Very helpful team and happy to work via email which is very helpful for a small business owner with little time during working hours!

1 December 2025
Unprompted review
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Reply from Broadbench

Many thanks for taking the time to review our service. It really is appreciated!

Rated 5 out of 5 stars

Great experience with Tom and Emily

Great experience with Tom and Emily, very easy to go through information, everything is there to help you make an informed decision. Would recommend to others.

18 November 2025
Unprompted review
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Reply from Broadbench

Thank you, Chris. This is fantastic feedback! I'll pass it on to Tom & Emily :)

Rated 5 out of 5 stars

Great Staff & Support

Tom and Emily and their team were really lovely to work with. I feel confident I got a good deal on my business life insurance.

1 December 2025
Unprompted review
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Reply from Broadbench

Many thanks, Angie. We really appreciate your review.

Rated 5 out of 5 stars

Very pleasant

Mike and Jess were both very pleasant to deal with and highly attentive. They explained what I needed thoroughly as a layperson and had it organised for me quickly and efficiently. Definitely will recommend their services to anyone who needs similar products.

28 November 2025
Unprompted review
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Reply from Broadbench

This is great to hear! Thank you so much for reviewing our service.

Rated 5 out of 5 stars

The staff are always pleasant

The staff are always pleasant, knowledgeable and attentive. Makes dealing with them very easy.

Every query I've had has been answered and not once have any of these questions treated as a silly request.

Would recommend.

25 November 2025
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks for reviewing us, really glad our team was able to assist you :)

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