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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, finding it professional, efficient, and tailored to their individual needs. The staff are frequently praised for their friendly, knowledgeable, and supportive approach, making complex processes easy to understand and stress-free. Many appreciate the personalized attention and the team's ability to secure suitable products, such as mortgages and insurance, often achieving results other brokers could not. The overall user experience is described as seamless, with clear communication and ongoing support throughout the entire process.

What people talk about most

Service

People report positive experiences with service, consistently praising the professional, knowledgeable, and... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism,... See more

Product

Consumers find product to be positive, often describing them as "the real deal" and very competitive.... See more

User experience

Reviewers highlight positive aspects of user experience, describing it as smooth, speedy, and thoroughly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly, warm & Neuro friendly approach. Tom explained things clearly and didn’t overwhelm me with information or try and force a specific type of policy. His approach was large facto... See more

Company replied

Rated 5 out of 5 stars

Whole experience feels super tailored and personalised, while also very commercially sharp. Mike is friendly, professional and also knows his stuff. I scanned the market and spoke to a number of broke... See more

Company replied

Rated 5 out of 5 stars

Recently arranged Life Insurance & Critical Illness insurance with Tom. Tom talked through the various options and benefits of both policies which are ideal for me as i am self employed. He arranged c... See more

Company replied

Rated 5 out of 5 stars

I have been with Broadbench a few years now and I have Life Assurance, Critical Illness Insurance, both expensed through my Ltd company, plus they arranged my re-mortgage 5 years ago. Every time To... See more

Company replied


Company details

  1. #13 of 170 best companies in Insurance broker
  2. #2 of 41 best companies in Business insurance company
  3. #9 of 48 best companies in Financial advisor
  4. #23 of 87 best companies in Mortgage broker

Written by the company

Broadbench is regulated by the Financial Conduct Authority (FCA) and offers expert and impartial Financial Advice for Business Owners, Professionals and Contractors. With a focus on understanding you and your circumstances, Broadbench continues to innovate and enhance its service. By maintaining excellent relationships with its customers and the best lenders and insurers in the market, we continuously strive to make financial advice more seamless and accessible for the independent professionals most mortgage and insurance companies ignore.


Contact info

5.0

Excellent

TrustScore 5 out of 5

494 reviews

5-star
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Asks customers to review

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Rated 5 out of 5 stars

The staff are always pleasant

The staff are always pleasant, knowledgeable and attentive. Makes dealing with them very easy.

Every query I've had has been answered and not once have any of these questions treated as a silly request.

Would recommend.

25 November 2025
Unprompted review
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Reply from Broadbench

Many thanks for reviewing us, really glad our team was able to assist you :)

Rated 5 out of 5 stars

Excellent service and advice

Excellent service and advice. I would recommend Broadbench services to any other freelancers or contractors.

27 October 2025
Unprompted review
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Reply from Broadbench

Many thanks, Stephen, for your lovely feedback.

Rated 5 out of 5 stars

Jordan and Joanne - 10/10 service!

Absolutely amazing service from both Jordan and Joanne. From the start and to the end, the communication and level of service has been nothing but fantastic. Everything was dealt with and all questions answered and explained properly. Would definitely recommend to anyone and everyone! Thank you for providing a service that many other brokers have failed to do!

23 October 2025
Unprompted review
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Reply from Broadbench

Thank you, Mohammed, for leaving this amazing review. I've passed this on to Jordan & Joanne, and they're thrilled!

Rated 5 out of 5 stars

Family Financial Planning

This is the third time we’ve used Tom and his team to manage our personal finances. Firstly, through recommendation, for a mortgage and then life and critical illness insurance. The third and most recent time to review the latter after two years, saving us more money. It has been a thoroughly pleasant experience. The team are very personable and easy to get on with. Each time I have dealt with someone different and the transfer has been seamless - they invest in getting to know the client. I can honestly say each time I have ‘walked away’ totally satisfied that I have got the best product at the best price for our circumstances. Thanks Broadbench.

8 October 2025
Unprompted review
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Reply from Broadbench

Many thanks for taking the time to review. This is fantastic feedback and will mean the world to Tom & the team :)

Rated 5 out of 5 stars

Enabled Contractor To Get Large Mortgage

Jordan & Joanne have been absolutely amazing with getting me my mortgage. As a contract worker, I was really struggling to get a mortgage on my house following my separation. Jordan got me the exact mortgage I needed, enabling me to buy my ex out so that my kids & I could stay in our home. I'm so grateful.

The team have stayed in touch, constantly reviewing rates to ensure I have the lowest rate. Will be coming back to you again in a few years for my remortgage!!

13 October 2025
Unprompted review
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Reply from Broadbench

This is terrific feedback, Alex. It'll mean so much to Jordan & Jo! Thank you.

Rated 5 out of 5 stars

We used Broadbench to provide our company insurance needs

We used Broadbench to provide our entire team with key insurances. They quickly identified the best products for our needs via a whole market search and the process to onboard and administer our options was super efficient. Everyone we dealt with couldn't do enough to help us. I have no hesitation in recommending them.

18 September 2025
Unprompted review
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Reply from Broadbench

Many thanks, Rich. We really appreciate your review, and we're so glad that our team provided a great service :)

Rated 5 out of 5 stars

Great service for contractors

Jordan was really helpful in helping us find a competitive mortgage. As a recent contractor I was struggling to find a suitable lender. Jordan was able to find a number of options that gave us choice and the team were helpful in navigating the whole process. Thank you

3 October 2025
Unprompted review
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Reply from Broadbench

Thank you, Chris, for this great review. Really glad that Jordan was able to help :)

Rated 5 out of 5 stars

Excellent for contractors seeking a mortgage

Really happy with the service provided by Jordan Tomlinson. We needed a mortgage and as a contractor I had to seek specialist advice - Broadbench were excellent, the whole process has been seamless and the product is also very competitive

16 September 2025
Unprompted review
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Reply from Broadbench

Many thanks for this review, I'll pass your feedback to Jordan :)

Rated 5 out of 5 stars

I'm very happy with the service I…

I'm very happy with the service I received from Broadbench Ltd. I am a director of my own small business; I was looking health and life cover , but didn't know where to begin. I needed clear, trustworthy advice—and that's exactly what I got. I never felt pressured at any point; on the contrary, I was always given the relevant information to make my own informed choices. The team was professional, approachable, and genuinely supportive throughout. I've now taken out various forms of cover with confidence, knowing they were tailored to my needs. Happy to recommend.

8 September 2025
Unprompted review
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Reply from Broadbench

Many thanks, Rob, what a lovely review! So glad we were able to support you and find the right solutions for your needs.

Rated 5 out of 5 stars

Great service

Tom and Emily were really friendly and helpful. Communication was great, they made sure that we understood everything and we're flexible. They were a pleasure to deal with.

9 September 2025
Unprompted review
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Reply from Broadbench

This is great to hear, thank you, Alice!

Rated 5 out of 5 stars

Great advice from Tom

Tom has been looking after our insurances over the years and he always gets them updated for the best current situation. Very professional that makes the tedious process of setting up insurance pain free. I would not hesitate to recommend Tom's advice to anybody.
Many thanks Tom

1 September 2025
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, this is so good to hear!

Rated 5 out of 5 stars

Highly recommended

Great service from start to finish. Mike and Jess have been a pleasure to work with. Personable, considerate and professional - what more could you ask for? Would recommend without hesitation.

20 August 2025
Unprompted review
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Reply from Broadbench

Many thanks for taking the time to review us! Mike and Jess will be thrilled with this feedback :)

Rated 5 out of 5 stars

Excellent mortgage and insurance…

Excellent mortgage and insurance services

I’ve been a customer of Tom and Broadbench for years, both from a business and personal perspective, and have always received first-class advice from Tom and the team.

You can tell a lot about a business by how they handle trickier situations. With a recent remortgage through Broadbench, we discovered an issue around six weeks later. Tom and his team got straight onto it and resolved it quickly, showing just how committed they are to delivering excellent service for their customers.

I highly recommend Broadbench if you’re in the market for a mortgage or any of the other services they provide.

14 July 2025
Unprompted review
Broadbench logo

Reply from Broadbench

Thank you for your feedback. Tom & the team always go the extra mile to ensure clients like you get the very best deal, and there's no such thing as a problem that can't be fixed!

Rated 5 out of 5 stars

Exceptional Service and Huge Savings

I had the pleasure of working with Jordan, Mike, and Jess at Broadbench for my remortgage, and the service was outstanding from start to finish. They were extremely attentive to my needs, taking the time to fully understand my situation and find the right mortgage rate for me.

Once the right deal was secured, they didn’t stop there – I received an update every two weeks with the latest rates for the same product I was on. Thanks to their persistence, they managed to lock in an even lower rate than we originally agreed, saving me a substantial amount of money over the term.

On top of that, they carried out a full review of my existing business financial plans, including protection and life assurance, and consistently found better deals that suited my circumstances.

If you’re a contractor or freelancer looking for a dedicated, proactive, and genuinely client-focused team to secure you the best possible deals, I can’t recommend Broadbench highly enough.

31 July 2025
Unprompted review
Broadbench logo

Reply from Broadbench

Hi Daniela, this is absolutely fantastic to hear! And we're so pleased we were able to source you a lower rate - it's what we always hope for. Your feedback will be passed on to our team. Thank you.

Rated 5 out of 5 stars

Broadbench take the hassle out of mortgages

The whole team at Broadbench were great. This is the third time I have relied on them to assist me in finding a new mortgage product and they never disappoint, They take the time to understand what I needed and found the best deal. They then keep in touch and make sure I know exactly what is happening at every stage and never left it for me to feel that I need to chase them. Would definitely recommend them.

1 August 2025
Unprompted review
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Reply from Broadbench

Many thanks, Mark. This is fabulous to hear - so glad we've been able to assist you.

Rated 5 out of 5 stars

Fantastic Service

Great to deal with. Very professional - listened to what I was looking for and helped me find the right product. Provided regular updates as worked through the process. Thanks for all your help.

1 July 2025
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks for taking the time to leave us a review. This is fantastic feedback!

Rated 5 out of 5 stars

Excellent service

Excellent service, very friendly without being pushy. The intricacies of the products were explained in simple terms with breathing space to come to a personal decision.

8 July 2025
Unprompted review
Broadbench logo

Reply from Broadbench

Thank you, Alud. We really appreciate this lovely feedback :)

Rated 5 out of 5 stars

Robust business insurance services

I've arranged a number of business insurance policies with Mike at Broadbench. Mike has been diligent and thorough & presents the best options across the market. Mike is also proactive and raises opportunities for policy savings and enhancements as part of a continual review of his client requirements.

17 June 2025
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Pete, this is a great review and so pleased you are happy with the service you received :)

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