Broadbench Reviews 

503
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being amazing, professional, and extremely patient, taking the time to understand individual requirements and provide clear explanations without overwhelming them. The service is frequently highlighted as excellent, with many appreciating the tailored and personalized approach that makes complex processes like securing insurance or mortgages smooth and stress-free. Reviewers often note the exceptional customer service, emphasizing the team's attentiveness, responsiveness, and ability to provide ongoing support and guidance. Many people also commend the company for finding the best products and deals, even in challenging situations, and for making the entire user experience easy and enjoyable.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting an enjoyable, professional, and highly... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism,... See more

User experience

People report positive experiences with the user experience, finding the process enjoyable, smooth, and... See more

Product

Consumers find the product offerings to be positive, with many reviewers consistently satisfied with finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike and his team are just amazing. Extremely professional and very prompt. What I appreciate the most is that they aren’t out to just close a sale - they carefully understood our requirements , wer... See more

Company replied

Rated 5 out of 5 stars

Really friendly, warm & Neuro friendly approach. Tom explained things clearly and didn’t overwhelm me with information or try and force a specific type of policy. His approach was large facto... See more

Company replied

Rated 5 out of 5 stars

Amazing professional experience. I recently started working as consultant and wanted cover my risks. I contacted Broadbench and the response was swift. I worked with Mike who is knowledgeable and help... See more

Company replied

Rated 5 out of 5 stars

Recently arranged Life Insurance & Critical Illness insurance with Tom. Tom talked through the various options and benefits of both policies which are ideal for me as i am self employed. He arranged c... See more

Company replied


Company details

  1. Insurance broker
  2. Business insurance company
  3. Financial advisor
  4. Mortgage broker

Written by the company

Broadbench is regulated by the Financial Conduct Authority (FCA) and offers expert and impartial Financial Advice for Business Owners, Professionals and Contractors. With a focus on understanding you and your circumstances, Broadbench continues to innovate and enhance its service. By maintaining excellent relationships with its customers and the best lenders and insurers in the market, we continuously strive to make financial advice more seamless and accessible for the independent professionals most mortgage and insurance companies ignore.


Contact info

5.0

Excellent

TrustScore 5 out of 5

503 reviews

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5.0

All reviews

(503)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly and professional

Jordan and Joanne were very patient with us, as first-time buyers, throughout every step of our mortgage process, and promptly responded to our queries. We had initially approached Broadbench for a BTL but later changed our minds without any issues. Their display of professionalism was second to none and we will definitely be using Broadbench again!

28 March 2025
Unprompted review
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Reply from Broadbench

Many thanks, Deji. I'll pass this feedback to Jordan & Joanne :)

Rated 5 out of 5 stars

Jordan and Joanne are just great!

These guys are really nice to deal with and have a straightforward system to guide you through the documentation. You couldn't ask for a better company to handle affairs, they have been faultless and efficient.

1 April 2025
Unprompted review
Broadbench logo

Reply from Broadbench

This is great to hear!

Rated 5 out of 5 stars

Really impressed with the service

Really impressed with the service. No pressure and lots of patience. I didn't feel rushed into making any decisions and everything was explained very clearly to me. Thank you :)

25 March 2025
Unprompted review
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Reply from Broadbench

Many thanks, Kelly. So glad you like our service :)

Rated 5 out of 5 stars

Great team and really proactive

Great team and really proactive - I had the pleasure of being assigned both Jordan and Joanne and have been very happy with their kindness, understanding and help throughout the whole process.

14 March 2025
Unprompted review
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Reply from Broadbench

This is terrific to hear, Audrey. So glad we were able to help you :)

Rated 5 out of 5 stars

Provided complete solution for…

Provided complete solution for Mortgage, very good experience and no hassle. Overall, every member of team where professional and helpfull.

12 March 2025
Unprompted review
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Reply from Broadbench

Many thanks for reviewing us!

Rated 5 out of 5 stars

Fantastic company - highly recommend

Reliable, prompt, professional and personable. I’ve had work and life based insurances through Broadbench for years. Tom is brilliant with checking in and looking at the policies to see if we can better the policy or the cost. I’m busy juggling my business and family life so this is invaluable to me. I cannot recommend Tom and his team highly enough.

11 March 2025
Unprompted review
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Reply from Broadbench

Many thanks, Michelle, for taking the time to review our service. I'm thrilled that we've been able to help you!

Rated 5 out of 5 stars

Tom is great!!

Tom is great, easy to talk to and made the process of getting health insurnace much easier to understand.

10 March 2025
Unprompted review
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Reply from Broadbench

Many thanks, Anya!

Rated 5 out of 5 stars

Excellent work Mike

Excellent work Mike - very pleased with the whole process - would highly recommend for small LTD Companies

10 March 2025
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Simon. This is great feedback.

Rated 5 out of 5 stars

Helpful and proactive service

Tom and the team were very helpful in navigating mortgage for my house move. They’ve been through several options with me, continued to check for better rates proactively while I was waiting for completion date to be confirmed so I didn’t need to do much. I would highly recommend them for anyone needing a mortgage advice and arrangement.

5 March 2025
Unprompted review
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Reply from Broadbench

Many thanks, Claire - I'll pass on your feedback to Tom :)

Rated 5 out of 5 stars

Good business

Good business, straight forward and clear communications at all times.;

4 March 2025
Unprompted review
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Reply from Broadbench

Many thanks, Prendo!

Rated 5 out of 5 stars

Excellent personal service

Excellent personal service. Quick and efficient and I hardly had to do a thing.
Would highly recommend

3 March 2025
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Paul. So glad we could help.

Rated 5 out of 5 stars

Excellent Service

Working with Joanne and Jordan throughout this process has been brilliant. Very busy ladies, that always made time for either myself or my wife to answer queries. No question was every to silly, and they had a great way of explaining everything. Being a contractor, and using other services prior to being introduced to Broadbench, (via Contractors Advice UK) was the best direction we took. We now live in what we hope will be our forever home, thanks to the work and due diligence of these ladies. Hats off to them, I've been recommending them a lot.

31 August 2024
Unprompted review
Rated 5 out of 5 stars

Helpful, friendly and polite.

Joanne and Jordan were incredibly helpful and diligent with getting me setup for a mortgage for my first property. As a contractor, a lot of the main high street options did not fill me with confidence and/or required a lot more paperwork and understanding before an explanation was achieved. I was able to easily organise calls and ask questions along the way and receive feedback quickly and responding to exactly what I needed to know.

24 February 2025
Unprompted review
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Reply from Broadbench

Thank you, Sebastian. We really appreciate your taking the time to review us - it means such a great deal to our team!

Rated 5 out of 5 stars

Excellent service from Tom

Excellent service from Tom. Would definitely recommend if you need insurance, pension or mortgage advice

11 February 2025
Unprompted review
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Reply from Broadbench

Many thanks, Glen. I'll pass this on to Tom :)

Rated 5 out of 5 stars

Very helpful

I needed insurance and Mike went through everything with my and explained all the options. He was friendly, very helpful and got me sorted. Thanks!

11 February 2025
Unprompted review
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Reply from Broadbench

Many thanks, Iain. This is great feedback!

Rated 5 out of 5 stars

Fantastic service from Broadbench…

Fantastic service from Broadbench especially Joanne Kirk. Kept me up to date with my mortgage product and secured a really good rate with my bank.

5 February 2025
Unprompted review
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Reply from Broadbench

This is great, Chris. So glad we could help. I've passed your feedback to Joanne :)

Rated 5 out of 5 stars

Very Friendly, Very Quick & Helpful

I wanted medical insurance set up very quickly and Thomas and the team were very friendly, informative and proactive to set up call etc & get things sorted really quickly. They followed up with what I needed to do and advice was given to help me make the right decision. Thanks to Tom and Emily & the team.

24 January 2025
Unprompted review
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Reply from Broadbench

Many thanks, Steve. Really glad our team was able to assist you.

Rated 5 out of 5 stars

Happy customer

I've used Broadbench twice - once just before the pandemic and again recently when my fixed rate came up for renewal. I've been delighted with their efforts on both occasions and I will certainly be taking advantage of their services next time around.

1 January 2025
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks for reviewing us.

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