Broadbench Reviews 

503
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and genuinely supportive and friendly approach. The service is frequently highlighted as excellent, with many people appreciating the personalized attention and efficient process that makes the experience smooth and stress-free. Reviewers note that the team excels at understanding individual requirements, providing clear and tailored advice without any pressure. This expertise ensures customers secure optimal products and deals, often surpassing the offerings of other providers and leading to long-term satisfaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Clients share positive opinions on service, consistently describing it as great, professional, and amazing... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism and... See more

User experience

People report positive experiences with the user experience, describing the process as enjoyable, smooth, and... See more

Product

Customers report positive experiences with the product, highlighting that the company takes time to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike and his team are just amazing. Extremely professional and very prompt. What I appreciate the most is that they aren’t out to just close a sale - they carefully understood our requirements , wer... See more

Company replied

Rated 5 out of 5 stars

Really friendly, warm & Neuro friendly approach. Tom explained things clearly and didn’t overwhelm me with information or try and force a specific type of policy. His approach was large facto... See more

Company replied

Rated 5 out of 5 stars

Tom talked us through the process from start to finish, explained it all keeping us informed throughout with the various options available. He then took charge of sorting all employees individually.... See more

Company replied

Rated 5 out of 5 stars

Amazing professional experience. I recently started working as consultant and wanted cover my risks. I contacted Broadbench and the response was swift. I worked with Mike who is knowledgeable and help... See more

Company replied


Company details

  1. Insurance broker
  2. Business insurance company
  3. Financial advisor
  4. Mortgage broker

Written by the company

Broadbench is regulated by the Financial Conduct Authority (FCA) and offers expert and impartial Financial Advice for Business Owners, Professionals and Contractors. With a focus on understanding you and your circumstances, Broadbench continues to innovate and enhance its service. By maintaining excellent relationships with its customers and the best lenders and insurers in the market, we continuously strive to make financial advice more seamless and accessible for the independent professionals most mortgage and insurance companies ignore.


Contact info

5.0

Excellent

TrustScore 5 out of 5

503 reviews

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1-star

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5.0

All reviews

(503)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was highly impressed with the service and ability to understand customers needs

I was highly impressed with the competence shown by the Broadbench team to handle an extremely difficult life insurance need. The team understood well my personal requirements and using their extensive network and relationships with providers were able to find my exact needs.

19 December 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Thanks Jerrard for taking the time to review us. So pleased that you had a great experience :)

Rated 5 out of 5 stars

The team at broadbench were absolutely…

The team at broadbench were absolutely first class throughout the whole process, they kept me in the loop with regular progress reports, and ensured that the whole process was completed quickly. I would definitely recommend them to others.

24 January 2025
Unprompted review
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Reply from Broadbench

Hello Benjamin, we're so glad to hear that your experience was 1st class. It really means the world to our team.

Rated 5 out of 5 stars

Mortgage Application

I had a great experience with Broadbench, as a Contractor and first time buyer they made the process really easy

21 January 2025
Unprompted review
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Reply from Broadbench

Many thanks, Alice, this is terrific to hear!

Rated 5 out of 5 stars

Wonderful experience with Broadbench…

Wonderful experience with Broadbench who were able to get me the best re-mortgage deal in a volatile market.

8 January 2025
Broadbench logo

Reply from Broadbench

Many thanks, Mr Prashanth, for taking the time to review us. It's greatly appreciated.

Rated 5 out of 5 stars

Very happy with the service provided by…

Very happy with the service provided by Mike and Broadbench. I received clear guidance throughout and they were proactive in chasing my application through. Would recommend.

14 January 2025
Unprompted review
Broadbench logo

Reply from Broadbench

Thank you, Simon, I've passed on your feedback to our team :)

Rated 5 out of 5 stars

Mike at Broadbench guided me through the life insurance maze

Mike at Broadbench guided me through the maze of relevant life insurance to ensure that I would get the outcome I wanted for the budget my business has. I had lots of questions especially on arranging a trust and Mike took the time to explain everything to me. We arranged excellent polices for my wife and myself. I fully recommend Mike and Broadbench and I'll contact them again should I need some other financial services.

18 December 2023
Unprompted review
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Reply from Broadbench

Many thanks Jamie, I've passed your feedback to Mike :)

Rated 5 out of 5 stars

Highly dedicated to serving their clients

Emily has been great at supporting me through the remortgage process. Her and Tom were on the ball right from the start, making sure I secured a deal early and regularly checked for a better deal to replace it with right up to the renewal.

Would recommend the team for your mortgage needs!

30 November 2024
Unprompted review
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Reply from Broadbench

Many thanks, Joe. This is great feedback!

Rated 5 out of 5 stars

Friendly experts!

As a contractor up to my eyeballs with client work and running a business, for financial advice I wanted an expert in this field that could assess my needs and advise accordingly in a friendly and understandable way. If you need this, then Broadbench is the company to talk to. Great people work here. x

4 December 2024
Unprompted review
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Reply from Broadbench

Hi Rob, many thanks for taking time to review our service - we really appreciate it and are thrilled with your comments!

Rated 5 out of 5 stars

Honest and Helpful Team

The team at Broadbench have helped me on multiple occasions secure a fixed rate mortgage that has been very competitive with market and taken out all the hassle in the back and forth with the mortgage provider.

They are also very honest and on times where they haven't been able to find a better product, have let me know and not put any pressure on taking out a product they have available to them. I would definitely recommend to anyone considering using them.

26 November 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks for reviewing us!

Rated 5 out of 5 stars

Excellent experience

Very responsive, knowledgeable and supportive throughout the whole process. Would definitely recommend

2 October 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Emma, this is brilliant to hear.

Rated 5 out of 5 stars

Really helpful, would recommend.

Really helpful, talking you through the process, available options and answering any and all a questions along the way.

22 November 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Rich. This is terrific to hear and thank you for taking the time to leave us a review :)

Rated 5 out of 5 stars

Exceptional service and advice from…

Exceptional service and advice from Broadbench. I really appreciate the fantastic independent advise given and effort to get the positive outcomes in setting up the right Insurance policies for me and my business.

Would recommend Broadbench to anyone!
Thanks Mike.

14 November 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Thanks Steve, this is terrific feedback which I'll pass on to Mike and our team :)

Rated 5 out of 5 stars

Extremely helpful organised and…

Extremely helpful organised and knowledgeable. All the information required was conveyed concisely in a personable manner.

7 November 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Liam. Really glad that you have such a good experience.

Rated 5 out of 5 stars

Contractor guidance.

Contractor guidance.
We have used the services of Broadbench for many years now and have always found the team to be highly professional. As a contractor, Tom and Emily have been excellent at securing the best deals for my situation.

1 November 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks MJ for this lovely review!

Rated 5 out of 5 stars

Mike was really helpful in explaining…

Mike was really helpful in explaining the products which were suited to my current business and personal needs. Booking appointments was a really easy process and broken down into a few short calls followed by supporting documents made the whole process hassle free. Highly recommended.

3 October 2024
Unprompted review
Broadbench logo

Reply from Broadbench

This is lovely to hear, Heidi. I'll pass on your feedback to Mike :)

Rated 5 out of 5 stars

great service

broadbench are brilliant and really helped us out when left in a tricky situation by our previous mortgage provider

2 October 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Josh. We really appreciate you taking the time to review us and so glad we could help out :)

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